The Hamister Group, Inc

My mother has lived at Northshore Heights for one year and four months now, and I could not feel more comfortable with her care. NSH is not only a beautiful facility, but the heart of its staff fills up the facility with even more warmth. There have been times I have gone to visit mom and one of the staff is having a nice visit with her in the room, and it simply makes me feel good to know how much they care. They truly feel like family as witnessed when I see them joking around my feisty mom. Thank you so much [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], and [name removed]. And thank you to everyone else working at NSH-you are all exceptional.

Had an opportunity to tour facility. Beautiful, peaceful, well maintained facility. Kind and friendly staff with genuine desire to be of assistance to residents and guests. Providing a safe and secure environment for the residents is a top priority. The facilities places the needs of the residents as the standard of care and strives diligently to exceed them.

Well in my opinion since my mil has chosen to stay in her room, continue to try to get her out in the community of the building. Or maybe make up a small group to visit one day a week...not just staff. I would recommend this place because it does feel like family. At the other place, we felt like just a number. Also they had a problem with my mil...her personality. She was made to feel that she was a problem. I am sure you can write it more eloquently.

We toured Shelby Gardens of Cordova and it is PERFECT. Just the right size for more individualized care. We met a lot of the staff and were impressed with their processes. They engage the residents and the room is just the right size. Pricing is perfect for us. i could tell by the bathroom it is very clean and well kept.

I am so thrilled that my father is at Forest Hill Heights! The staff are caring, dedicated, experienced, and knowledgeable. Everything about the facility is lovely - it's well-appointed and clean, and the front desk staff are friendly and welcoming. I couldn't ask for more! I can sleep knowing my father is cared for 24/7 by people who are interested in him as a person. Such a blessing! This place is a hidden gem in the heart of Harford County.

We moved my Mom into Shelby Gardens about a month ago. The move in was a great experience, we had all the help we needed to make this process possible. The staff were friendly and helpful and we had a great time. We were able to talk with different staff and residents about there stay and work life balance here at Shelby Gardens. They make you feel like your home! The office staff is wonderful the young lady at the front has a great smile in is very friendly and polite.

My Dad has been living at Shelby Gardens for 8 months now. From the moment we entered the building it felt like home. Everyone was welcoming and friendly, the facility was decorated all nice and beautiful . The day we moved my dad and they were doing happy hour for Friday. They had a band set up. Everyone was out and was enjoying themselves and dancing to the music. It was just like home for my dad and he was welcomed with open arms not only from the staff, but also the residence. I must say that I did make the best decision with moving my dad to Shelby Gardens. It has been a rough road with tries to find a place for him and I’m just so thankful that we decide to make Shelby Gardens his home away from home. I couldn’t be more grateful for the staff for them being so loving and caring to the residence that are there. Thank you Shelby Gardens!

Visited today was 100% satisfied with the facility but the staff are what makes this facility outstanding. The entire staff were accommodating and took the time to answer all questions without hesitation. They are focused on the quality of care the residents receive and strive to individualize the care to meet the ever changing needs of their residents. I would definitely recommend.

I love Shelby Gardens it's clean, good food and activities. My caregivers are great they make sure i have what i have everything i need. My room is spacious and cozy. The office staff is so nice, especially that lady sitting at the desk who smiles all the time.

I’ve been here almost 8 months in it’s been great! I love the staff, food, residents and the facility. It’s nice and clean the activities are fun and relaxing. We have community outings and the food service is excellent.

I've been here about 3 years In it's a wonderful place. My care givers are so nice in sweet to me In the other residents. The food is great! We have many activities and outings. They very understand and patient we us.

Shelby Gardens Place Is a wonderful place to be. I’ve seen firsthand how well the staff take care of the residents under their care. The administrative team is very supportive and responsive to any needs. The nursing staff is genuinely interested in making sure every resident has what they need at all times. This is definitely a facility I would recommend for anyone looking for an affordable option for their loved one who needs an additional level of care. I highly recommend Shelby Gardens Place!

I chose this facility because of the location and the cost. I believe that in my area of Knoxville, Northshore Heights is the best choice for assisted living.

The staff is always friendly and willing to go a little beyond to make the residents feel welcome and happy.

I would recommend Buckingham. They are very friendly and do a great job with my mom.

We recently moved my mom in Shelby Gardens. So far our experience has been one of the best. [name removed] was very informative, [name removed] is extremely knowledgeable and [name removed] is just a delight to be around. Our family love our decision to place our mom here.

Momma has been SGP[date removed] ...staff is so sweet and issues are always addressed in a timely manner. Momma will be 90 yoa Friday...what a blessing! Great administration and supportive staff. So glad Momma's church is allowed to visit and give Sunday services.

I really appreciate the professionalism of the staff at Shelby Gardens Place. The nurses, the cleaning crew, the front desk, the maintenance crew and management all treat my brother with respect and kindness. This means a great deal to me and my family.

She was very well cared for at Heather Heights and I would highly recommend it to someone in the future. They were very good, not perfect always but no place is these days. They were very good to her even at the end. My only constructive criticism would be that they need to have more programs that give the residence a chance to get out. Hopefully things are better now that Covid restrictions are lifted. Highly recommend for person who needs more than assisted living without memory care. My mother ended up at Heather Heights because she had a catheter and the assisted-living place she was in before, wouldn't take her back with a catheter that she got while in the emergency room. It was extremely difficult making the move with my mother again to another assisted living facility for this reason alone. Thankfully my mother was very happy at Heather Heights. Also, I was there every day so I knew the facility and the people and what was going on daily very well.

My loved one is currently a resident at Trustwell at Shelby Gardens Place and the experience has been mostly great so far. They take great care of my loved one and we love the facility so far. This is a true "Assisted Living" facility, plus very kind and attentive staff and caregivers. I would recommend this facility to others.