Paramount Senior Living

The CNA's provided really good care. The administration and marketing over promised and under delivered without apology. Communication with admin was ok, not great. There were 3 meals a day. Everyone ate the same thing and could request limited substitutions like a sandwich or soup. Meals were ok but not great.

Our family had an in person tour and it was alright, we wanted to take pictures of the community for reference and we were not allowed to so we just did no get the best feeling.

I toured Paramount Senior Living and I didn't want my brother to go there. When looking for a community I had three criteria's; 1. ability to accommodate my brothers level of care, 2. great food because he's picky and needs to gain weight, and 3. a good location. Paramount reminded me of transitional living with institutional food. It was a large assisted living facility and he would've been the highest care level they provided at the time. I wasn't impressed with the community. It was an hour away, and the price was almost double what he's paying at [community name removed]. A big factor for us was the price and food selection. The fact that it was an hour away didn't help, but the food and price crossed it off the list.

Our family had an in person tour and it was an okay tour experience - their activities were done in one big area and we would of like it more if it was it segmented areas.

The nurses are wonderful. They answer all my questions. But they're very short staffed with the aides. Some of the aides are good, some are not, and they go through a lot of them. With the food, I would like to see them give the residents more options, and it doesn't look very good. If my loved one is not feeling well and can't go down to the dining room, they bring her food an hour or two after everyone eats in the dining room, and it's cold. They do have a a fair bit of activities - things like Bingo, movie nights, parties, games every day, and the women get their nails done.

I was extremely disappointed during the tour, and was offered two different rates for the room. This is an older community.

The location is great for this community and the staff are very good with the residents. The food is not good and they do not always keep the residents rooms clean. I feel that housekeeping could do more. My experience has only been during covid and they are also experiencing staffing shortages.

We have been here 6 months and it has been a very challenging time. The staff turnover is constant, the food is awful (according to mom), much of the staff doesn't seem to care, mom's room is missing things & we've met with everyone and nothing changes. The idea of moving again is to much for mom but we find her depressed and sleeping most of the time.

This facility was ok a bit worn due to age. The physical therapy room was just that a regular room with some equipment. The biggest surprise was the $3,000 deposit where other better places were $500.

With Covid restrictions easing up, we were able to have an on-site tour. I thought the building looked nice and was clean, but it just didn’t have the feeling of warmth and concern for the patients that we were looking for. It felt more institutional. Also, the location was not as nice. They were situated right behind a shopping center.

Our loved one was only there for about two months, and during those two months there was not a lot of communication about things going on. It only seemed like we would get calls if something went completely off the rails. At times we were blind sided, and our loved one's dementia was advancing rather quickly. They ended up having to discharge our loved one because they could not handle the care.

Don't go to this community. The food was not good quality and we did discuss it with the community and nothing was done. I ask to meet with the dietitian and I was never allowed to. There are no activities for people that are stuck in their rooms and can't go out to participate. There is no call bell in my loved one's room if there is an emergency.

We have always heard the food is really good, and we do think the activities are okay. However they could really use improvement on their communication, they call us on small things they should be well equipped to handle and do not call us when important things with our loved one arises. They also allow people on the do not call list to contact our loved one.

Make sure you understand the pricing, the price we were quoted was not the same once we moved in. They could do more to do safe visiting during covid. As long you don't care about food quality then you might like this facility.

My first impression was not good. We had a tour scheduled with a gentleman named [name removed] at 1:00. He was a no show. We shown around by one of CNA's who was pleasant but not as knowledgeable. The rooms were small but clean and the community itself is clean. It seems a little dated. They offer plenty of activities to keep a person busy. Looking at just the community on a scale of 1-10 I would rank 8. The fact that [name removed] could not be bothered to let us know that he would not be there, left me to think there are other things he might neglect.

In Memory Impaired unit only a few private rooms, most are shared rooms. Nice, clean, pleasant aesthetic. However it felt more institutional and just bland. No real "spark" or connection. Therefore, don't feel my loved one would be best here.

Nice facility, very clean and friendly staff. Felt a little cold and business like more so than a family atmosphere, may have been the timing of the visit but there were not many residents out and about. Might need to go back at a different time to observe. Pricing was competitive and also offered discounts.

We had a pretty nice tour of this community. We toured it for my mother, and her needs. Everything went well, and everyone was kind to my family, and I. The experience was a good one, but we did find another community that met our needs better.

This is a nice community. The person I met during my tour was friendly. This community allows pets and offers transportation. I did not like that someone did not follow up with me on why they would not accept my loved one.

All of the nurses that I love have either left in the past couple of months or are retiring in a few months. They are the main reason that I have left my Mother at Paramount. There have been some senior staff changes in the last few months (and they opened the skilled nursing section about the same time) and the place is not as nice as it was when my Mom moved in over a year ago. There are seldom any activities for the residents in the dementia area - they are often short-staffed so most of the staff are merely trying to get the residents fed and to the bathroom. They used to do more crafts, manicures, have monthly entertainment come in, went out to lunch at a restaurant monthly, and had snacks on Saturday afternoons. Now they barely manage bingo. It's depressing to see the residents just sitting in the halls looking at each other, especially when Paramount has raised the rates twice this year and there is no improvement in the level of care to justify the increase. I feel like the dementia residents are treated much differently than the other residents.