Paramount Senior Living at Lancaster County

My loved one was previously a resident at Paramount Senior Living at Lancaster County and most everything at this facility was great for her. However, the facility is understaffed. The response time from the staff members to a resident's help call/request was problematic. I will say that the housekeeping, communication with the family, move in process and meals were all excellent.

Just what we needed for mom. Admin staff went above and beyond . Everything came together quickly. We were very impressed with the level of cleanliness of entire facility from common areas to individual resident's rooms. Staff made mother feel very welcomed. Mother received excellent care for most part. What wasn't excellent was adequate. We only heard a few minor complaints. Her appetite was very diminished. Mother's participation was brief, but she thoroughly enjoyed all that she was a part of.

They did an excellent job in caring in all aspects caring for my mother. [name removed] the representative was so compassionate and loving to my needs at the time moving my mother from out of state to PA.

I wouldn't recommend the community to others for their loved ones. The upper management lied to me about letting my loved one have a TV in their room and they didn't have access to cable or watch TV. They also promised that my loved one would be able to watch tv and my loved one wasn't able to do this either. During the tour the community made promises to me and these promises never happened. The nurses that took care of my loved one were very friendly. There have been times my loved one was not able to get their sugar tested because one of the nurses took the tool with them home, and the community didn't reach out to this nurse to bring it back to the community the next day. There were times that my loved one had meals that were delivered cold.

The staff at Paramount are very caring and treat my mother as I believe they would their own. My mother is happy, content, safe, and is making new friends and enjoying the activities they offer!

They are amazing. They have a turnover in staff, and are short staffed but they do their best. They do care for my loved one and are very observant. The activies are awesome. We picked this community because, Its a beautiful facility, the people are friendly and they do their bes. I am very content with community. Overall, they do great job.

They were very helpful and very friendly, they took nice care of mom. They treated her just like family, they were very nice. From the administration all the way down to the everyday staff, they were all great. Thank you for all of your wonderful help, you made our time less stressful and more peaceful - for both for my mom and our family.

They had availability when we needed and we thought the staff were very straight forward with us during the processes which we appreciated it and they were very efficient with getting the paperwork done. We have never had a meal ourselves so we cannot vouch for the meals but according to our loved one they are not happy with the taste and that is needed improvement. The location is very important to us and overall we do think the value is good.

The experience has been really good so far, they have taken very good care of our loved one it is exactly what we were needing. They help us out in everyway possible. We have to help feed our loved one now but from everything we have seen the food is always given to us hot, its really good and there is a very good variety. They have been very accommodating changing up our loved ones meals depending on her mobility. They are returning to daily activities they do have different things going on and we think it is pretty neat how the do certain activities with just our loved one.

I would recommend the community to others for their loved ones, especially for the memory care. We have seen remarkable improvement with our loved one. The staff our attentive towards our loved one and keep them engaged and stimulated in activities.

Sometimes the communication isn't that great. They try and take care of the residents the best they can. I would like to see better communication from the staff. The price is very good for everything the residents are getting.

I would tell others to take a look into the community as it is a nice one. The staff are very prompt with any questions or concerns I have. They are very friendly and willing to assist me. There is a gazebo out front and they have benches for the residents to use. You are able to visit your loved one in their rooms now.

We chose Paramount because of the convenient location, throughout covid it worked out way better. He is on the first floor and he could come outside and meet us and we could visit often with him being that close. He does enjoy the activities here when they are provided. Mostly everyone has gotten their shots and they are starting to open things back up finally. They have had a lot of turnover in staff recently so things are changing at the moment. I think it is a good place to be and it is one of the lesser expensive ones, but I think they need to straighten some things out. I would recommend, but you have to know how to advocate for your loved one.

During COVID my father wasn't eating and the staff went out and got my dad a sandwich. There were issues with records and Paramount went above and beyond to make sure they could assist my loved one in getting into Paramount.

The community took excellent care of my loved one and they did a good job during this pandemic. When he passed away I would have like to be informed That we are charged until we get the belongings out of the room. I would recommend this community to others

This facility was nice at the beginning but each month they raised the price for one reason or another. He had to room with a man who tried to keep the heat at 86 degrees. there were several issues we tried to get this fixed but it was not fixed. We had several items misplaced and I had to go and find them. The food was wonderful and some of the staff were very nice. I would not recommend

We chose Paramount Senior Living because we needed to find someplace with availability as well as we were impressed when we toured this facility. They were able to care for her at a cost that was better than most other places than we saw. They have options on room sizes, I do wish the one my mother was in was a little bigger. My mom is happy with the food that they have provided here. During COVID, the facility held a parade. They did do window visits during the pandemic as well as face time visits. They have been as flexible as they can be. The best part of the community is that it is not as polished, everybody is real and friendly. There are constant visitors here which is a great sign to me. It is smaller and more intimate, people really know her.

Paramount Senior Living is a tad more on the expensive side, they do seem to have a good amount of activities for the residents to participate in. What stood out to us when we first were vising was that it is very clean and has a modern looking. The room our loved one is currently in is a nice size room, every one has their own bathroom. The food at this community is about average, our loved one complains a little bit about it but overall its pretty decent.

Hello and thank you for the opportunity to recommend, I've recently had the pleasure of visiting a family member at your facility. I was very impressed at the layout of the place. A very welcoming, clean and comfortable atmosphere. But the joy of our visit was having the pleasure of meeting your Marketing/Admissions Manager, [name removed]. She was kind, caring, compassionate and very helpful. And so obviously very devoted to her job there. I am eternally grateful for her assistance in my family's time of need. Thank you for your facility and care you give to our loved ones. I cannot imagine a better and more loving place for our seniors. God bless you all.