Hawthorn Senior Living, LLC

I think that I would recommend Bella Vista to others. My mom's biggest complaints are about the food and how long they have to sit for the meals, but she does like all of the activities that they have for the residents.

The facility is clean. They have an ambassador program for new residents. However, my ambassador has yet to show up. Their Handbook is sparse and does not give a new person needed information. Only about half of the residents are interactive with new residents. The weekly menus could use more variety. Too many meals with turkey. All evening meals are soup, salads and sandwiches. They frequently run out of announced menu items and residents are either short changed and served a menu item short (for example, do not get an represented vegetable) or get a poor substitute ( today I got tater tots instead of potato salad). Management is quick to tell you that you are doing something wrong or contrary to "the rules" without telling what the rules are or how to resolve the issue. I would, at this point recommend The Palms to a friend but I will suggest to management some improvements/changes as I become more comfortable here and see what happens.

The facility and staff are wonderful. Apartments are beautiful. Her studio is just the right size very airy and open. The staff couldn't be more perfect. As fart as the food goes, I would like to send different people to eat there for a week that are unbiased. I understand that the meals have to suit everyone's diet, and the soups, salads and bread are wonderful. Breakfasts are generally good. The desserts are fine. Most of the meats and vegetables are pretty bad. I don't say anything to my mother about the food because she loves it there. But I have noticed that she pushes some of her food around and has started eating in her room more often. I hesitated to say anything but I have heard several people there complain about the food.

The meals are very good. The move in process was great! It is an independent living facility, so independence is expected.

The staff is very pleasant and always very helpful. Housekeeping has never been an issue. There is virtually no communication with the family, most likely because this is really an independent living facility. Move in process was very easy. My loved one is not loving the food, but she is incredibly picky. One disappointment was the one year rent increase. We were told it would be little to no increase after year one and we were hit with a 6% increase, which when on a fixed income was a bit hit. Overall, it's been a good experience for my loved one, just very pricey.

The amenities are great. Management goes out of its way to take care of everyone.

I would, and do, say that I feel respected and cared for and still have the freeedom to come and go at will. Better resident participation in maanagement-resident meetings and outings might help avoid disinformatior confusion.

Staff is friendly and helpful and go the extra mile to accommodate my mother (for example helping her log-on to her personal computer). My mother is very happy there, only complaint is that some meals are good and some very average.

It's a beautiful facility with wonderful staff. We picked community because of the same comment above.

I would tell others they should definitely consider it an option but would also look at others.I would say it is good value given others we looked at. Staff is mostly nice but constantly changing.

Staff are wonderful! The only reason the facility did not get all fives is there was some miscommunication when we arrived and we were sorta left on our own to navigate the place. Because my mom has a lot of family support, we were able to do so. But had my mom had less family support, she probably would not be doing so well and could have been a bad experience. I think our situation was a little unique as my mom did not move in right away (thus confusion as to when she was actually there) and they were not expecting

The managers are very helpful. The housekeeping was pretty good. Maintenance was a problem, but they did get rid of the maintenance person. I don't know if they replaced him yet. Communication with the family is okay. The move in process was smooth. The meals are not great. Very salty and taste like they are frozen meals. The chef is not receptive to changes. They have had meetings with the residents to get input and he gets defensive. I know it's hard to get employees, but a better chef and more staff to serve the meals would be nice. Overall, I would recommend the facility to others.

Ivy Creek is a nice place to live. I am very happy with my room and the food. I have made many new friends who look forward to seeing me every day.

Whispering Pines is a great community, most especially the staff. Accommodating. Nice. Kind. Helpful. My mom is happy & content.

The staff is friendly and extremely courteous. Housekeeping does a very good job however, for them to clean the sink, everything needs to be moved and the same as true for the kitchen sink area which is not a big deal. The move-in process was, of course, for me difficult. The food is mostly very good. And that depends on who is cooking. Based on my experience, which is very little, I feel safe here. I recommended others give serious consideration to moving here. One of the reasons is I do not have to pay for parking and other facilities it was $12-$25 to park in an open slot or a covered area. And this I object to if I am paying thousands a month for rent. And other place wanted $25-$75 for parking, here I don't pay for parking. Establishment wanted to put me on a food allowance, which amount to I use up so many points per meal and then after those points are used up I get to pay, I didn't care for that either. This is a good building, comfortable, housekeeping will change your linens if you use their linens and will give you fresh towels once a week if you requested. I like that however, I use my own linens and my own towels, I keep their towels as back up.

My grandmother came from the [community name removed] I used to love eating with her. I read some of the complaints and the tenets aren't happy. Please look for another chef or hire another one to help this one. They could lesson the days of cleaning staff to wash 3 in the afternoon is to late as I wash my grandmother clothes. The food is not good at all its worst than hospital food. Please get another chef, I actually know a chef. The seniors deserve much better than that

I picked this community because of the meals, apartment, independent living, and it's clean. I would recommend to others.

I moved to the Hessler Heights with intention of moving to Wilmington NC near sea shore... however, after moved in to the H. H., the facility itself tells me that this is a good place to stay. The convincing location, and the friendliness of people, both management staffs, or other residents, have shown a tremendous sense. we are the family! Mind you, I am a handicapped, and you shall see each time as soon as I entered the dinning room trying to find a comfortable spot... see how many people got up to get me a spot, and to help me until I am comfortably sit ...

I chose it for my mom because of location, its cleanliness, it feels bright and warm in there and the cost was affordable. I would recommend it for senior retirement.

Maple Ridge is all about taking care of their residents. You will never know if they are short staffed- they will not use that as an excuse. The meals are good and they have homemade rolls! I would recommend Maple Ridge to others! The residents are happy (mostly) and well cared for. Much happier than where they lived before!