Hawthorn Senior Living, LLC

Capital Ridge occupies the high, but not ultra-wealthy, end of their commercial niche. It's generally a well-run operation, marred by frequent staff turnover. Meal quality is good enough most of the time, occasionally breaking out into excellent. Despicable frozen pizza is occasionally served. Accommodations for individual preferences are cheerfully made. It bugs me that when Covid sweeps through Capital Ridge, as it has done often, no safety precautions to protect residents are implemented. Open communal dining continues. It even continued when the director himself became ill with Covid. Capital Ridge does not seem to acknowledge any responsibility for Covid safety precautions, even when staff and residents are clearly passing the virus. Provision for smokers are sparse. Smokers may indulge only outdoors at designated spots which are fully exposed to the elements. Since arriving a little over a year ago, Capital Ridge jumped up my rent substantially. Staff has been helpful and friendly during my time at Capital Ridge. Apartments are small but comfortable, suitable for elderly residents seeking an easier-to-manage lifestyle. Pets are permitted for additional fees. My neighbors have dogs. None have disturbed my peace. The sound insulation in apartments is well above average. There are three floors of apartments, about 150 units in total, but only one tiny elevator. Upper floor apartments should not be recommended for residents who cannot use stairwells. Overall I grade Capital Ridge as a comfortable and suitable place of residence for elderly people who can afford it, who do not require more intensive care, such as that provided by assisted living facilities or nursing homes. I do not regret moving to Capital Ridge in the slightest - though I endure exposure to the elements in all seasons to indulge my cigar habit. Some protection from rain and sun would be welcome, though.

Staff is helpful. Food is usually good . Has convenient bus service locally. Activities are fun as are the outings. Residents very in ages and are friendly. Facility is pet friendly. It has various entertainment . Has weekly happy hour.

This is a very nice looking facility that has a reasonable price. It is definitely not a bad place to live!

So far we are happy with the choice.. no complaints. We picked this community because of the location and price.

Ashwood Meadows was fine. She really liked it. Thought the food was great and enjoyed the activities. My concern with ashwood was turnover in management and other personnel (such as activity director).

Inquirer about the food menu for at least a week Apartment sizes and amenities offered are great Nice friendly place to live Highly recommend

It's a very good experience. We picked this community because of the, proximity, nice facility, activities, good price in beginning. Did not appreciate the annual 8% rent increases.

The community is friendly. They encourage residents to know and lookout for each other. The environment is safe. They plan community events to bring the residents together.

Have already recommended to others. The weak point is the meal service, lack of help and menu not that great. We picked this community because of the price and modern clean look of facility inside and outside.

The staff turnover has been high so it is a mixed experience. When it comes to the meals, they are repetitive and low quality. The value for cost rating would be higher if the food options were better, but overall we would recommend this community to other families.

What we like the most about Osprey Heights is that it is a beautiful facility that has a cinema room and good value for the price. We would recommend this community to other families based on the experience we have had so far

I don't really know much about the community, but everyone seems nice there and my father has made some friends.

The initially the entrance fee, the cost was fantastic, but every year the cost has gone up [fee removed] to live there which has caused a lot of residents to move out or in my mothers situation, assist with the rent or find other alternatives to help my mother raise the excess costs.

There is frequent turn over of staff. That being said, the staff is very kind and caring. Staff turnover continues to be a problem, but the staff who are here are excellent!!!!

Facility is nice, grounds are nicely landscaped, residents are friendly, staff is friendly and helpful in solving problems.

Overall, Maple Ridge is good, but there has been a high rate of turnover even in management and this could be a concern. But every time we have an issue it is addressed.

Overall, Cottonwood Estates is a good place for my mother. They do need to work on the meals. There are times when the meals are not the greatest. The thing about the meals is that when my mom first started living there the meals were very good, but I think the good chef left. If they could just find a good chef, that would be great just a turnover problem.

Love the facility. Was given incentives to sign contract the day of my tour. I was unable to keep the terms of the contract and move in on the date stated b/c I could not downsize and get house on the market in time. I left message for director informing him and asked what we could do as I still wanted to live there. Any chance of changing the date? I had not submitted my deposit check as I had a family emergency and was helping with a relative with dementia and was carrying the check around in my purse. Manager got in touch and said he would contact regional sales manager and call me back.there was no further contact.

My Aunt loves her apartment and has really embraced living there. The staff are caring and accommodating. The atmosphere is beautiful and for the most part, the food is pretty good. The new chef is doing a good job and cares how the residents feel about her food. This is a nice touch. My only ‘complaint’ would be that we should have been given a deadline to receive VA funding before being responsible on our own. The VA process is long and is out of our control. Other than that, it is a very lovely place and they really have tried to be accommodating, for which we are grateful.

They listened to what you had to say and checked it out and replied accordingly. The residents all seemed very happy from our first visit.