Frontline Management

I had an awful experience at Villa Pueblo. 3 weeks after I moved in, my apartment was flooded with about an inch of water. I reported it 3 times and no one listened 3 days later someone came up to suck up the water. I fell out of my wheelchair and the staff came in and I told them I needed help and he said that it was not his job so I had to call 911 to help me up. The bathrooms are extremely small and are not wheelchair accessible. I fell and I pulled the string for help and no one came to help me for a long time. It was not a friendly environment. I would not recommend them to others who are looking.

Rude, unprofessional staff and nurses. Will never take my parent back there again Admitted for rehab and was disappointed with the way the facility was ran, lazy rude unprofessional nurses and especially the clinical nursing director. Poor managed facility with under skilled nurses and staff. Have no clue in what treatment and care the patients need.

I regret having placed my mother in this facility. What seemed like a compassionate and dedicated facility soon dissipated. Poor care, lack of respect, and lack of professional help are just a few of the negative feelings i have for this place. Sadly, I learned my lesson the hard way. Do not trust Legacy to give your loved one the proper and loving care they so deserve.

RUN! RUN FAR AWAY ... As fast as you can!! They'll be very nice to you when your are looking to move in, but then they forget all the promises they made! Infested with mice! Elevators, window sills, blinds, dining room floor- FILTHY! Medical personnel cannot administer meds properly! If your loved one can't figure out their own meds, YOU better be there to watch that the med staff pays attention. The staff is usually busy texting instead of doing their jobs! Activities are designed for the dead not the living! Food is horrid! Meals are boring! Families are NEVER, EVER invited to anything... just to pay the bill and not be listened to. Too much of a bother! Constantly UNDER STAFFED! It's very obvious the administration doesn't care, is estranged from the residents, and hides in the office, IF they happen to be in the building! LOTS of better places... ANY PLACE is better! GO ELSEWHERE! RUN!!! If you truly LOVE your LOVED ONE, find them a place that CARES!!