Frontline Management

An older facility with lots of wear and tear, but an incredibly nice team of managers and caregivers. They are in process of renovating rooms and shared spaces. Not a lot of amenities but a loving environment.

The facility is in quiet location, the inside of the building is dated with the flowery wallpaper and old carpeting. They are working on updated and renovating the inside. Saw lots of residents walking to the dining room for lunch. The lunchroom is bright and the staff seemed friendly and caring to residents. Has a large, bright reserved Respite Room with a sitting room and fridge, microwave. No deposit required for reserving Respite room.

I saw Brookdale while looking at options for my loved one. The place seemed nice overall, but it was kind of old and out dated as well. I ultimately decided to go with another community that I liked better and thought would be a better fit for my loved one.

The tour I had was okay but I was not fully impressed and I felt they were not the right community for my mom.

We had a nice tour of the Brookdale Easley. The staff was friendly and helpful providing information regarding their community. It was a clean and well-kept community. We chose another community based on our loved one's needs.

The grounds are nice, but the living space was very small.

My in law's was at this community for short time to recover from her surgery. It was decent experience for the most part. They were happy with the food, the meals were nice. I would say they need to respond quicker to help calls, and also the help button in their room did not work. She was not happy when they knocked on her door at 1 am in the morning, to collect laundry. We were for the most part satisfied, and my husband and I would had felt comfortable with them staying at this community.

Mom moved into Brookdale Easley in the middle of the month. It was kind of an urgent housing situation so we chose this facility because of immediate occupancy and no lease required. The price is reasonable, but it goes up every year! Mom likes the cottage-style housing and having trees, flowers, and natural surroundings. The people are sociable but did not have many good things to say about the staff and management. They seem to have a high turnover of staff. The 3 people we met had been employed less than 90 days and nobody was on the same page with details of the facility. Luckily mom is independent because I would not trust this facility to provide any eXtra care. Management gives the impression of only caring about the bottom line. They tried to overcharge on the pro-rated rent. Seems residents are an afterthought and collecting money is priority one. However, the residents are nice people who look out for each other. Mom likes it so far but I worry about her falling and don't think the staff would notice her absence or bother to check on her.

This is a kind of community that has a central community room with individual rooms. The problem is that in many cases of older people it is difficult for them to get to the dining room and activities. I would not recommend this facility.

We toured this location while looking into options for a loved one. It was a nice enough looking place, and the staff were friendly, but it was not the type of community we were looking for. Many of the residents required a higher level of care, and it was just too large of a community in general. We did not feel it would be a good fit for our loved one.

I didn't like the cottage set-up as opposed to one main building. I wanted mom to be able to interact and they were more expensive without justifying it against the others.

Lacking aesthetics I belive my in-laws would not [removed] the narrow hallways, dark and closed in feelings. The open living areas in the assisted living were crowed and not inviting. THe assited living smelled and many of the residents appeared to be much lower in cognitive levels. This lacks attractive outside areas with manicured landscaping. The executive director and her assistant were great, honest and knew their business. We really like them and know their philosopy for eldercare displayed experience, knowledge and 'real' caring. The director has only been there one year and I know they are working on improving the environment and facilities,but at this time this is not the place for my in-law. This is a comprehensive facility. However, residents reported mixed feeling about the facility and most felt the food was good about 50% of the time

It was fine. No security. the Director was very nice and answered all of our questions.

only apts

The care seems to be okay, but the billing office and the management is where we found this place to be lacking the most. We found the initial respite rate was acceptable, but when we found out that we would need to stay permanently, the rate changed everytime we had a conversation. The also kept asking how much money we had coming in and how much we had in savings. That did not set well with us and we moved to another facility.

While they promised us a renovation, it took 3 weeks longer than planned. It looks good except for the bathtub and inside the closets. Even with THEIR delay, they gave us mega grief about the date of the doctor visit upon entry. The sales and tour person has given us some incorrect info. The transition from Emeritus to Brookdale has not been smooth for us. We get mixed messages from administration and caregivers. One caregiver was caught digging around in a closet in the middle of the night. While the price is more reasonable, BUYER BEWARE. OVERALL: Great renovation but mediocre service so far. Most activities are too far away for the people who need assistance and they don't offer short transfers.

The condition of the facilities seemed to be older and it was more of a sales type attitude there. I felt like they were trying to sell me a condo or a time share.

My mom started in Independent last June, and this June was moved to Memory Care. They are raising the rates,but not sure why since the services promised never happen. Independents front door has no lock. It broke this summer and was never fixed so any one can get in. If they are short help,meals are late and their is no one to serve them. As for Memory Care, they tell you they clean the room and provide laundry service, and that is not true. Her room hasn't been cleaned since she moved in. We clean it. We also do her laundry,towels and bedding. No one has ever come to do her laundry. Most of the furniture in the common area could use a good cleaning too.As for the $XXX.XX [rate removed] rate increase come January, they say the staff wages have increased 15-22%, I bet if I ask the staff they haven't gotten a raise like that! So if you think it sounds to good to be true....

If I'd known about the dining experience, I would not have come here. There's continuous turnover of the cooks and servers. During meals, there's only one entrée. There's one main entrée and a side menu - which is comparable to a McDonalds menu. I'd tell others that you should be fairly mobile if you come here. I am, however, satisfied with my apartment.

I would encourage you to look around at different communities. There are rules about North Chandler Place that changes each week. The food is okay here at the community. The chefs have been temporary recently. The dining room staff change regularly. The staffing is low in the community recently.