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Richmond Heights Place

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562 Richmond Rd, Richmond Heights, OH 44143

6.0
Review score
36 reviews
Add review
6.0
Review score
36 reviews
5 star
28%
4 star
33%
3 star
11%
2 star
11%
1 star
17%
See all reviews
7.1
Review score
144 reviews
6 facilities
For more information about senior living options:
(866) 374-4058
Richmond Heights Place
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Richmond Heights Place
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Anonymous
-
Family/friend
4.0
Experience at Richmond Heights Place
The staff at Richmond Heights Place seems okay. I wish they would check on my loved one more frequently, like once a week ideally. I don't believe that he comes out of his room with any frequency. I'd like to see him going down to the dining room for breakfast and dinner, at minimum. Other

About the facility
Richmond Heights Place

Richmond Heights Place in Richmond Heights, OH is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

Memory Care

Independent Living

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Amenities
at Richmond Heights Place

Healthcare Services

  • Incontinence Care
  • Diabetic Care
  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management

Meals & Dining

  • Meals Provided
  • Special Dining Programs
  • Room Service
  • No Sugar
  • Restaurant Style Dining
  • Guest Meals

Room Amenities

  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Kitchenette
  • Air Conditioned
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Outdoor Common Areas
  • Indoor Atrium
  • Meeting Room
  • Indoor Common Areas
  • Computer or Media Center
  • Library
  • TV Lounge
  • Outside Patio
  • Beauty Salon
  • Barber Shop
  • Main Street Shops
  • Central Fireplace

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician

Languages spoken

  • English

Activities

  • Stretching Classes
  • Jewish Services
  • Mormon/LDS Services
  • Happy Hour
  • Pet-focused Programs
  • Yoga / Chair Yoga
  • Activities Off-site
  • Other Religious Services
  • Holiday Parties
  • Gardening Club
  • Community Service Programs
  • Visiting Rabbi
  • Reminiscence Programs
  • Activities On-site
  • Visiting Chaplain or Priest
  • Live Well Programs
  • Art Classes
  • Live Musical Performances
  • Trivia Games
  • Devotional Activities On-Site
  • Karaoke
  • Wii Bowling
  • BBQs or Picnics
  • Day Trips and Outings
  • Live Dance or Theater Performances
  • Dances
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Intergenerational Programs
  • Brain fitness / Dakim
  • Protestant Services
  • Birthday Parties
  • Catholic Services

Compare

Richmond Heights Place
Richmond Heights Place

562 Richmond Rd, Richmond Heights, OH 44143

Aberdeen Crossings by New Perspective community exterior
Aberdeen Crossings by New Perspective

399 Bishop Rd, Highland Heights, OH 44143

The Winfield at Richmond Heights outdoor common area
The Winfield at Richmond Heights

261 Richmond Rd, Richmond Heights, OH 44143

3.4
Review score
36 reviews
3.4
Review score
36 reviews
5 star
28%
4 star
33%
3 star
11%
2 star
11%
1 star
17%
4.3
Review score
25 reviews
4.3
Review score
25 reviews
5 star
56%
4 star
32%
3 star
4%
2 star
4%
1 star
4%
4.3
Review score
34 reviews
4.3
Review score
34 reviews
5 star
58%
4 star
24%
3 star
15%
2 star
0%
1 star
3%
4.2
Review score
58 reviews
4.2
Review score
58 reviews
5 star
63%
4 star
19%
3 star
9%
2 star
2%
1 star
7%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Reviews

for Richmond Heights Place

6Review score36 reviews
6.0
Review score
36 reviews
5 star
28%
4 star
33%
3 star
11%
2 star
11%
1 star
17%
Frontline Management
7.1
Review score144 reviews6 communities
Write a review
A Place for Mom has scored Richmond Heights Place with 6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Richmond Heights Place has 36 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.6
Friendliness
3.6
Care Services
3.5
Staff
3.8
Meals & Dining
3.3
Activities
3.4
Value for Cost
3.4
A Place for Mom has scored Richmond Heights Place with 6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Richmond Heights Place has 36 reviews with an average "overall experience" of 3.4 out of 5.
Parent company
Frontline Management
7.1
Review score144 reviews6 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 36 reviews
Anonymous - Family/friend
Memory Care
May 8, 2024
1.0
Verified Review
Never recommend Richmond Heights Place
I would give Richmond Heights Place a -5 if I could. I would never recommend or refer anyone to Richmond Heights Place. They are horrible all they care about is taking your last dollar and the staff are just warm bodies no engagement at all with the residents. That is why I moved my Aunt.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Anonymous - Family/friend
Independent Living
August 22, 2023
4.0
Verified Review
Experience at Richmond Heights Place
The staff at Richmond Heights Place seems okay. I wish they would check on my loved one more frequently, like once a week ideally. I don't believe that he comes out of his room with any frequency. I'd like to see him going down to the dining room for breakfast and dinner, at minimum. Otherwise, my loved one seems to have adjusted and seems to be doing fine at Richmond Heights Place.
Cleanliness
4
Friendliness
3
Care Services
3
Staff
4
Meals & Dining
4
Activities
2
Value for Cost
3
Anonymous - Family/friend
Assisted Living
July 7, 2023
1.0
Verified Review
never recommend, look somewhere else
I would give Richmond Heights Place negative stars if it were an option. I would not recommend or refer anyone to this facility. They went downhill fast and this is the reason we moved my loved one to [facility name removed]. When you start off, they tell you as your love ones condition (dementia) begins to deteriorate they will need to move them to full care. What they don't tell you is that your bill will go up like $[removed] a month. The staff just let the residents sit there, it's just sad for the money you pay.
Anonymous - Family/friend
Independent Living
May 15, 2023
3.0
Verified Review
Needs Improvement
Friendly staff, but unresponsive and an inability to perform their jobs. Poor quality meals as mostly soft foods with little flavor and never served hot. Always lukewarm or cold. No condiments available. Decent dining room and again, friendly staff serving the food. Very little activities offered. Housekeeping doesn't get done. My mom has been there almost two months and no one has cleaned her room despite her putting her name on the sign-up sheet.
Cleanliness
3
Friendliness
4
Staff
3
Meals & Dining
3
Activities
2
Value for Cost
2
Suzanne M Reichert - Family/friend
Memory Care
December 12, 2022
2.0
Not what it seems.
My mom started in Independent last June, and this June was moved to Memory Care. They are raising the rates,but not sure why since the services promised never happen. Independents front door has no lock. It broke this summer and was never fixed so any one can get in. If they are short help,meals are late and their is no one to serve them. As for Memory Care, they tell you they clean the room and provide laundry service, and that is not true. Her room hasn't been cleaned since she moved in. We clean it. We also do her laundry,towels and bedding. No one has ever come to do her laundry. Most of the furniture in the common area could use a good cleaning too.As for the $XXX.XX [rate removed] rate increase come January, they say the staff wages have increased 15-22%, I bet if I ask the staff they haven't gotten a raise like that! So if you think it sounds to good to be true....
Cleanliness
2
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
4
Activities
2
Value for Cost
2
anonymous - Family/friend
Memory Care
July 25, 2022
4.0
Verified Review
Learning by experience
They were as good as they could possibly be. My mothers dementia was very rapid with the changes in the last few months and it took my family and the staff by surprise. They assessed her for memory care but she was not there very long. She really needed skilled nursing within about 5 weeks of being here. Overall I would recommend them to others looking. Both my mother and my aunt were happy she was here. She had been here for rehab before and the location was very convenient for our family.
Cleanliness
4.5
Friendliness
4.5
Care Services
4
Staff
4.5
Activities
3
Value for Cost
5
Kevin - Family/friend
Independent Living
April 25, 2022
5.0
Verified Review
Richmond Heights Place - A Good Place for Seniors
Richmond Heights Place has been really good. My mom loves it. When I go to visit, the staff are very friendly. They're open to suggestions. They keep the facility really neat and clean. The apartments have housekeeping service that comes in and vacuums and things. When she first moved in, there was debris left behind by the movers, and they came in and cleaned it up right away. They are really on top of cleanliness. Overall she likes the food. Here and there they might serve a meal she doesn't like, but that would be the case anywhere. And she's happy with it overall. All things together, I think it's a good value.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Kelly - Family/friend
Assisted Living
October 5, 2021
4.0
Verified Review
A Caring Community
It's a small community with round the clock staff that keeps the residents engaged. They offer lots of activities. The facility is very nice, and the living spaces are nice and big, and clean. They put a sticker on the door that gives the date each resident will have housekeeping in their private rooms. My loved one seems to like the food, and that's coming from a picky eater.
Cleanliness
5
Friendliness
4.5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Sheila Tiddle - Family/friend
Memory Care
October 21, 2020
5.0
Verified Review
Very friendly attentive staff
I would want other to know that this facility does not provide any linens or things such as soap and diapers, so you will need to provide that for your loved one. They have an outdoor porch area where residents are able to visit with their loved ones even during COVID and they still have bingo and other activities that they are keeping residents busy during the virus. The staff members have been very accommodating to my mothers routine and always call whenever anything happens, they are great at communication. It is always the same staff members who take care of the residents, so I know them and they know their residents very well. Overall, we have had a good experience so far.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
September 30, 2019
2.0
Very dirty, workers not friendly. no one smiles or say hello. My Aunt and I were not impressed, she did not like the place
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Response from Richmond Heights Place
October 2, 2019
Thank you for taking the time to provide feedback. We are committed to continuous quality service and care and will share your feedback with our management team.
anonymous - Toured community
Memory Care
June 28, 2019
2.0
This was a very different feel from brookdale mentor. Needs maintenance. Peeling paint scuffed walls. Staff not engaging or very welcoming.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Catalano - Family/friend
Memory Care
March 9, 2019
0.5
Unprofessional unskilled Facility
Rude, unprofessional staff and nurses. Will never take my parent back there again Admitted for rehab and was disappointed with the way the facility was ran, lazy rude unprofessional nurses and especially the clinical nursing director. Poor managed facility with under skilled nurses and staff. Have no clue in what treatment and care the patients need.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
1.5
anonymous - Family/friend
Memory Care
November 13, 2018
1.0
Do not send your loved one here
Nursing staff are rude especially the ADCS. She is constantly talking down to family members that approach her or even call to check on their loved ones. The entire nursing staff seem to be in a state of panic and are very disorganized. I truly do not know how they received a 5- star rating.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
2.5
Kyle - Family/friend
Memory Care
October 28, 2018
1.0
Mom's Experience
Hello, we moved my Mom to this facility because she has dimensia but they allowed her to keep her beloved dog. However, after two months we had to move her again. The staff is lazy and not trained to deal with dimensia no matter what they say. The in-house medical support was lame at best. The Executive Director left as we moved Mom. I would never recommend this facility. Find a better facility which is actually prepared to deal with memory care and not just advertise it. Mom's new facility is much better although no dog. She doesn't remember her dog so the best case is do the right thing for your loved one but it is not Brookdale, in any of their facilities!
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Memory Care
December 26, 2017
4.0
A very nice facility and one of the residents had nice things to say about the staff, but this was not the right level of care for my mother at this time.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
September 18, 2017
3.0
Verified Review
The Tour
The tour I had was okay but I was not fully impressed and I felt they were not the right community for my mom.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Toured community
Memory Care
August 26, 2017
5.0
Verified Review
A nice community for care
We toured this community for my father. We liked the staff. The community was clean and they have a lot of different buildings for the residents. My father wanted a bigger room than what was available at the time needed. We would recommend this community from what we saw from this nice tour.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
March 1, 2017
5.0
Verified Review
More space!
This community is very nice and clean and seemed to be good. It was a little older and a little more worn though. I also did not like that there rooms were very small. My mom needed a little more space.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
January 16, 2017
5.0
Verified Review
Great tour!
My tour of the Brookdale went very well. The Place was very clean and while I was touring, the residents were playing games and seemed to be having fun. Everyone was very friendly.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
December 22, 2016
5.0
Verified Review
An Enjoyable Experience
My mother-in-law enjoyed her respite stay with this community. She loved the food and loved that she didn't have to kick it. She needed skilled nursing and they were able to provide the care she needed. She was there for about two weeks and in the end she did not want to go home. I had the best representative from A Place For Mom, she was delightful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 36 reviews

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around Richmond Heights Place

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Frequently Asked Questions
about Richmond Heights Place

Richmond Heights Place offers Studio. Learn more.

A Place for Mom has scored Richmond Heights Place 6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (216) 291-8585 to reach a resident at Richmond Heights Place.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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