Westview at Ellisville Assisted Living

The main things that stuck out to us about Westview at Ellisville were the smaller size of the facility, the friendliness of the staff and how they were willing to accommodate our needs and also the convenient location. I would highly recommend the facility to others looking.

We chose Westview at Ellisville because my aunt lives there and she really enjoys it and has been here a long time. They also had a reasonable price going into it. The rooms are a very nice size, she's got a studio and it is more adequate for her needs. She loves the food, they are chef prepared meals. I would recommend to others looking.

My mom has been really challenging. Through that, they have been very supportive of me and my mom. They're very caring. Just stellar. I feel like she's in really good hands. Although she really probably needs skilled nursing care, they do such a good job with her that I don't want to move her. They do everything they can to keep her safe and are very caring.

The overall staff is very friendly. We feel very comfortable with the care our mother is getting there. The food is good. The room sizes are average. My mom is in memory care. They have a secured patio area.

Toured [date removed] - lovely facility - only private pay - Mom’s needs will be beyond their care level very soon, if not already.

We moved my Dad into the Memory Care Unit at Westview in November..fully expecting a fight. Much to my surprise, he has been soo happy, comfortable, healthy & settled. Everyone at Westview, from the office to the caregivers, go out of their way to take care of the residents & family members. I cannot say enough wonderful things about this facility!! Feb 2019

My mom has been at Westview for a little over 1 year now and likes it very much. Friendly staff that genuinely care about the well being of the residents, makes it feel more comfortable for her. I would recommend Westview to anyone looking for assisted living help.

We moved my Mother in to Westview last summer, after my Dad passed away. The staff has been nothing short of fantastic, the food is great, and the activities are many and varied. We have my sister-in-law in a different facility, and Westview is far the superior facility.

Moved my 94 year old mother in last August. From the time we first contacted Westview, moved her in, until now it's just been a wonderful, caring experience. I would recommend Westview to anyone needing care.

My father-in-law moved into Westview in the spring of this year and has nothing but good things to say. The apartment is spacious and private and the nursing care is phenomenal. The therapy department is equally as caring and awesome about communicating with our family. We love that the nursing personnel are consistent and so caring and so is [name removed] who handles all maintenance issues. Initially [name removed]'s only complaint was that the food was not so great but a new chef was brought in and he says the food is really good now!

The staff, facility and resident care are second to none (and we have experienced others). Very personalized in the approach, and everybody seems to go above and beyond to make it feel as much like home as possible and to understand the needs of the residents.

My Father was one of the first residents of Westview which has been approximately seven years ago. At that time he needed little assistance, however over the years the need for assistance has increased. I have been very pleased with the ability of the staff to meet those needs at all levels. Having a background as a manger in healthcare I am more aware of the care provided as well as the friendliness and interaction of staff. I have always felt the administrative staff to be approachable with any issue or concern.

Mom was a memory care resident at westview of Ellisville, we had to move her out because of lack of care, rudeness by staff, and despite numerous complaints, no changes were made. All of the best staff have left because of the meanest, laziness and uncaring behaviors of the director and her staff. I don’t understand how that continues. Is the administration blind to what is really going on?

Westview is full of caring people doing their very best to care for and tend to the needs of the residents. After having my Mom in another "facility" that will remain unnamed, Westview was a breath of fresh air. Everyone from the ladies who make sure everyone is well and cared for daily to the chefs and servers in the dining room, the Staff, the Wellness and Assisted Living Directors and Executive Director and all those I am forgetting to name are sincere, good people who truly care about who they are serving and how they do it. The Executive Director has been there about 6 months and she does her very best to address any concerns and how to improve. A loving environment for my Mom who has acclimated from her house in the country to her beautiful 4 room apartment with the help of all of the folks at Westview who truly try to make it home. We are blessed to have found them and even more blessed by all of them every day.

My father has been there for 2 weeks and the staff has been very professional and friendly. They have helped with the move and making him feel at home. The food is very good and the building is spotless. [name removed] and [name removed] have helped me a lot. [name removed]

I can only rate Westview at Ellisville Assisted Living & Memory Care with 2 stars based on the current situation at the facility. My Mother is a former resident and was one of the first residents in the Memory Care Unit. At that time, and up until about 2 years ago, I would have rated the facility with 5 stars. Since the change in management about 2 years ago, the quality of service and professionalism has gone down substantially. There has been a drastic change in staffing in the Memory Care Unit and most of the long-term care-giving staff have either transferred to other divisions, left on their own accord or have been terminated. As I live in Germany, I only had contact with the facility about once a year when I came back to St. Louis to visit. My sisters, on the other hand, were there on a daily basis. On my last visit, in April 2018, our Mother celebrated her 98th birthday. My sister brought in ice cream and cupcakes to celebrate with the residents and staff in the Memory Care Unit as well as some of the other residents and staff in the facility who had had contact with our Mother over the years. My sister was in the open kitchenette area scooping out ice cream and putting cupcakes onto plates to be distributed to the residents, staff and anyone else who happened to be in the Unit at the time. Suddenly, the director of the Memory Care Unit started yelling at my sister to get out of the kitchen area, that she was not supposed to be there. That may very well be the case, but the way it was shouted at her was extremely non-professional. If she were professional, she would have asked my sister in a civil tone if she could speak to her privately, and not yell at her for everyone (the staff, the residents, our family members and family members of some of the residents) to hear. As a former Nursing Home Administrator licensed by the State of Missouri, and a long-term manager, this type of behavior by the director of the Memory Care Unit was totally uncalled for. A few weeks ago, my sisters were told that Westview could no longer provide care for our Mother and that she would have to leave the facility within 30 days. In hindsight, what kind of care were they providing? She has had a couple of bed sores, the current one is a level 3 sore. How could it go from a level 1 to a level 3 if they were providing her with care? She had a huge bruise on her side a few months ago that no one could account for (“she may have fallen in the shower” is the excuse they used, but she is never in the shower by herself, she is always attended to.) Luckily, my sisters were able to find another facility in just a couple of days and she no longer has to be at Westview. She has been at the new facility for a couple of weeks, and the family is extremely satisfied. For the sake of the existing residents and any future residents, it would be great if the Memory Care Unit at Westview could return to the professional facility that it used to be.

The first five years mom was in memory care we were more than satisfied with her care, and the staff that cared for her. We thank [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], and our very special friend [name removed], for their love and kindness to mom and all of the family. The last two years have been very difficult for us. Administration changed, there was a decline in service and care. Complaints to the executive director really never went anywhere. Mom has been moved to another community where she is receiving outstanding care, and we are treated with the respect we deserve to be treated with. As I said: We make no apologies for demanding and expecting quality care for our mother.