Brookdale West County

Brookdale West County was our second choice. It is a very nice place and we were impressed with it, it was just a little more expensive than a few others that we looked into.

The communication is great. We are able to reach whoever we need to very quickly. The staff is involved and they know what's going on. When there are activities they take photos and send them to the family. I would recommend this community to others based on my experience.

I would not advise anyone to have a loved-one live there. They are only in it for ALL of your money! I am going to the top to complain and take action against this greedy bunch of 'professional'!

[Removed] was very helpful and personable. She was thoughtful enough to give us a small, appropriate gift. The facility was clean and welcoming, and the rates seem more or less in line with other comparable facilities. We enjoyed the visit, but are not ready to commit to anyone just yet.

My loved one stayed here for a short time. The community itself was nice. It's in a nicer part of town, so it was quite fancy. However, I was frustrated with the way they decided to handle my loved one's stay. They placed my loved one in the memory care unit, but I did not feel that they required that level of care. I moved my loved one when they became very ill, but Brookdale couldn't give any treatment because their in house doctor was on vacation.

We toured this community for care. The staff did not make me feel welcome. We did not get far on this tour due to me not liking the staff. The environment seemed to be clean. We would suggest that other families consider taking a tour on their own for a family member

It's going okay for my dad. I felt like it took them months to actually provide the ADLs, the basic stuff. I was disappointed but the director never gave me excuses and kept trying to improve and was honest about having night issues with the staff, a lot of turn overs. I appreciated his honesty. They really like my dad. and they have gotten to know me really well. They have planned activities. The community colors are warm and homey. I was impressed when the director drove to my house to redo an assessment.

We had a good tour of this community. Everything went well, and we didn't have any problems. The staff we met was kind, and polite. The community appeared to be well maintained. Everyone was kind to my family, and I. It was not the one for us, but our tour was a nice one.

I have no complaints about the tour I had taken of this community. The staff where on time to our appointment and made sure to give us lots of great information on everything they had to offer. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right location in the end decision.

I like that this community has various activities for the residents. They send advertisements to families that invite them to come participate in different activities with their loved ones. I would highly recommend this place since the beginning that i visited their cleanliness and nice staff stood out. They help with making the residents feel like they are at home.

This was a nice place. We toured it more than once. The location was the primary reason we went with a different facility

It was a crazy at first with the move in and getting everything settled for my father. Once we got everything settled everything has been outstanding. The staff is very helpful and kind they have been a pleasure to work with. It is a really nice looking community, they keep everything very well maintained around there. The food is great looks good and smells good. I would highly recommend this community to anyone that is considering senior living for their loved one this is a excellent place.

Really lovely place and the staff seem attentive to the residents. Price was high but not the most expensive Id seen.

The Solana West County was a nice place, but it turned out that my father did not fit in well there. We ended up having to take him some place else. It was a good place though with good staff and all. Nothing negative at all to say about them, just wasn't for him.

Don't send you loved one here. Nursing staff is incompetent. They can't take vital signs and when a medical problem happens they wait 3 hours to contact family members. Office staff are rude and don't file papers on time with insurance companies. Food is brought in and warmed up. No in house kitchen!

Very nice person (Susan Ford) contacted me. I just think the Solana is too expensive to meet my family's needs.

They are doing an excellent job. I really looked around everywhere around here, and The Solana is really good. It's clean, and the staff is really great. She really likes the food, and she is picky eater, I have eaten there too, and it was really good. She is happy there, and everyone else is happy there too!

We toured this when making a choice. It was very clean, immaculate with no odors. The people I spoke with were all very nice. This was a little out of our price range. It was a first class place though.

My mom moved into the Solana shortly after opening in 2012. We weren't happy with the prior facility she was residing in so we began our search. We met with Sales and then the ED. We were impressed with their longevity and passion for being in the "caring" business. We had toured other facilities but in the end we chose Solana and we couldn't be happier! The staff are so friendly, greet you with a smile, it is clean and active! Of course there have been growing pains along the way but I haven't met anyone that is perfect and I know I wouldn't be able to care for my mom the way Solana has cared for her. My mom is happy which makes me very happy! I am thankful for Solana and appreciative of what the staff do everyday! It truly takes a special person and at Solana we have found many!

I moved my parent here from out of state. The staff at The Solana have bent over backwards from the start to insure a smooth and welcoming transition. We have been most impressed by the efficiency, the professionalism, the helpfulness, and the friendliness of everyone we have come into contact with thus far.