Brookdale West County

We really appreciated how much the staff members were willing to work with us and accommodate us. The community itself is very presentable and is well kept on the inside and outside. Our loved one really enjoys the meals and dining service and when we come to visit it does seem like they have plenty of activities going on. We would recommend this community to other families based on our experience so far.

Things did not work out well for our Mom at Brookdale West County. After a week at this facility, she is now back in her house with her son and brother to see to her immediate needs. It would have been great to keep her close to home, but the situation was so bad here that future plans involve taking her out of town to be sure that she is getting appropriate care. For anyone looking into Dementia care in West County St Louis, we DO NOT recommend Brookdale. We were with her there most of the time during the week she was there, and staff was inadequate and possibly abusive. Activities involving these residents were minimal, and inappropriate. The place is in the middle of administrative transition, and no one was enforcing policies. Residents were suffering as a result. The facility is beautiful, but don't let that fool you. In the end, it is about the staff and the care they do (or in this case do not) provide for your loved one.

Everybody that worked here was very friendly, they were just short handed on some occasions during our stay. For the most part though it was a good experience and overall I would recommend them to others looking.

The communication is great. We are able to reach whoever we need to very quickly. The staff is involved and they know what's going on. When there are activities they take photos and send them to the family. I would recommend this community to others based on my experience.

I would not advise anyone to have a loved-one live there. They are only in it for ALL of your money! I am going to the top to complain and take action against this greedy bunch of 'professional'!

[Removed] was very helpful and personable. She was thoughtful enough to give us a small, appropriate gift. The facility was clean and welcoming, and the rates seem more or less in line with other comparable facilities. We enjoyed the visit, but are not ready to commit to anyone just yet.

My loved one stayed here for a short time. The community itself was nice. It's in a nicer part of town, so it was quite fancy. However, I was frustrated with the way they decided to handle my loved one's stay. They placed my loved one in the memory care unit, but I did not feel that they required that level of care. I moved my loved one when they became very ill, but Brookdale couldn't give any treatment because their in house doctor was on vacation.

We toured this community for care. The staff did not make me feel welcome. We did not get far on this tour due to me not liking the staff. The environment seemed to be clean. We would suggest that other families consider taking a tour on their own for a family member

It's going okay for my dad. I felt like it took them months to actually provide the ADLs, the basic stuff. I was disappointed but the director never gave me excuses and kept trying to improve and was honest about having night issues with the staff, a lot of turn overs. I appreciated his honesty. They really like my dad. and they have gotten to know me really well. They have planned activities. The community colors are warm and homey. I was impressed when the director drove to my house to redo an assessment.

We had a good tour of this community. Everything went well, and we didn't have any problems. The staff we met was kind, and polite. The community appeared to be well maintained. Everyone was kind to my family, and I. It was not the one for us, but our tour was a nice one.

I have no complaints about the tour I had taken of this community. The staff where on time to our appointment and made sure to give us lots of great information on everything they had to offer. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right location in the end decision.

I like that this community has various activities for the residents. They send advertisements to families that invite them to come participate in different activities with their loved ones. I would highly recommend this place since the beginning that i visited their cleanliness and nice staff stood out. They help with making the residents feel like they are at home.

This was a nice place. We toured it more than once. The location was the primary reason we went with a different facility

It was a crazy at first with the move in and getting everything settled for my father. Once we got everything settled everything has been outstanding. The staff is very helpful and kind they have been a pleasure to work with. It is a really nice looking community, they keep everything very well maintained around there. The food is great looks good and smells good. I would highly recommend this community to anyone that is considering senior living for their loved one this is a excellent place.

Really lovely place and the staff seem attentive to the residents. Price was high but not the most expensive Id seen.

The Solana West County was a nice place, but it turned out that my father did not fit in well there. We ended up having to take him some place else. It was a good place though with good staff and all. Nothing negative at all to say about them, just wasn't for him.

Don't send you loved one here. Nursing staff is incompetent. They can't take vital signs and when a medical problem happens they wait 3 hours to contact family members. Office staff are rude and don't file papers on time with insurance companies. Food is brought in and warmed up. No in house kitchen!