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Westerville Senior Living

363 Braun Pl, Westerville, OH 43081
8.6
Review Score
37 reviews

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Westerville Senior Living community building exterior
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street view of Westerville Senior Living
Lisa - Family/friend
5.0
Our experience so far

The food and food service has been below average. They run out of an item but do not relay this information and sometimes they will substitute while other times do not substitute. They have staffing issues. We have complained, so management is aware of problems. For the activities, slots fill up fast so you may not get the opportunity to join. As for the value for cost, it is a lot of money for residents but staff that provide services are probably not compensated to provide good service. Additionally, billing issues have not been resolved for over a month. You must pay attention to what you are being billed. The amount to be refunded keeps increasing each month.... Read more

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About the facility Westerville Senior Living

Located north of Columbus in Westerville, Ohio, Westerville Senior Living offers seniors a variety of lifestyles. This community is also conveniently located near a medical campus and is surrounded by fields, giving peace of mind to seniors and providing an element of privacy. With different housing options and attentive team members, this community is able to meet the needs of seniors who would benefit from independent living, assisted living, and memory care.

Westerville Senior Living offers transparent pricing for their apartment homes that match each unique lifestyle. Studio, one-bedroom, and two-bedroom apartments allow seniors to enjoy a maintenance-free retirement that also includes housekeeping and linen services. Some of the apartments have washers and dryers, and there are also garages available. In addition, animal-lovers will be pleased to know that they are welcome to bring their dog or cat with them when they move in, as Westerville Senior Living is a pet-friendly community.

Seniors also have daily meals right at their fingertips. Westerville Senior Living’s restaurant offers high-quality ingredients and service, allowing seniors to let go of the hassle of cooking. The physical therapist-hosted fitness programs and the beauty salon provide even more opportunities for residents to care for their minds and bodies....

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Westerville Senior Living is a community within Spectrum Retirement properties. See all Spectrum Retirement communities.

Pricing for Westerville Senior Living

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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$XXXX
/mo

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1 Bedroom
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$XXXX
/mo

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2 Bedrooms
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Compare

Westerville Senior Living363 Braun Pl, Westerville, OH 43081
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The Gables of Westerville131 Moss Rd, Westerville, OH 43082
8.6
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9.8
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9.8
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9.5
Review Score
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care

Amenities at Westerville Senior Living

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Full kitchen
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Barber Shop

Recreational areas

Fitness Center
Game Room
Golf Course or Putting Green
Movie or Theater Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Art Classes

Reviews
for Westerville Senior Living

Write a Review
8.6
Review Score
37 reviews

Review Score

37 reviews
8.6

Out of 10


5 star

55%

4 star

19%

3 star

14%

2 star

3%

1 star

11%

A Place for Mom has scored Westerville Senior Living with 8.6 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Westerville Senior Living has 37 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.6

Meals & Dining

3.6

Care Services

4.0

Activities

4.1

Staff

4.2

Value for Cost

4.0

Overall Experience
20
7
5
1
4
Date Submitted
2
7
18
Reviewer
8
20
9
0
Care Received
25
6
6
1-20 of 37 reviews
Sort by

5.0
Lisa - Family/Friend
Assisted Living
December 18, 2023
Verified Review
Our experience so far

The food and food service has been below average. They run out of an item but do not relay this information and sometimes they will substitute while other times do not substitute. They have staffing issues. We have complained, so management is aware of problems. For the activities, slots fill up fast so you may not get the opportunity to join. As for the value for cost, it is a lot of money for residents but staff that provide services are probably not compensated to provide good service. Additionally, billing issues have not been resolved for over a month. You must pay attention to what you are being billed. The amount to be refunded keeps increasing each month.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from Westerville Senior Living

December 20, 2023

Hi Lisa, that’s wonderful to hear. Thanks so much for leaving us a review. Have a wonderful day!


5.0
JD - Family/Friend
Assisted Living
September 19, 2023
Verified Review
Review for Westerville Senior Living

I would tell a friend, it is a great place with great staff. We picked this community because of the location, appearance and friendliness.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4

Response from Westerville Senior Living

September 19, 2023

Hi JD, we appreciate your kind words and the time you took out of your day to review us. We hope you have an amazing day!


5.0
Anonymous - Family/Friend
Assisted Living
August 2, 2023
Verified Review

Even though unfortunately our stay at Westerville Senior Living was very short lived, the staff here did take very good care of my dad.

Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Westerville Senior Living

August 3, 2023

Hi Customer, Thank you for taking the time out of your day to review Westerville Senior Living. We are thrilled to hear about your positive experience with our staff. We hope you have a great day!


1.0
L Ann - Family/Friend
Assisted Living
July 16, 2023
Assisted Living very short staffed

Dad and stepmom transitioned from Independent Living at WSL to Assisted Living at WSL. Only my stepmom needs the assisted living. They require assessments to determine level of care. My stepmom is in a wheelchair and needs help to use the restroom. They haven’t even been able adequately assist for simple toileting. Since day one. They told my dad and her that they are sorry but are short staffed. They have 2 aids for the week and one in the weekend. Also Spectrum turned off the internet for everyone on the floor and not sure if it’s the whole building. Now my siblings are looking at other assisted living facilities because the care is so poor.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

1

Activities

No data collected

Staff

1

Value for Cost

1


5.0
Jackie - Family/Friend
Independent Living
May 4, 2023
Verified Review
A beautiful and welcoming community where your loved ones can live life to their fullest!

Thank you for the wonderful help from all of your staff. The lady that we worked with was absolutely wonderful and extremely helpful! Based on the experience we have had with Westerville Senior Living we would absolutely recommend this community to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

5

Response from Westerville Senior Living

May 4, 2023

Hi Jackie, we are happy to hear about your good experience. We appreciate the positive feedback. We hope you have a great day!


2.0
Anonymous - Family/Friend
Assisted Living
April 26, 2023
Verified Review
Disappointed

Management turn over is a big problem at Westerville Senior Living. The dining hall has no set process to serve and the food takes long to be served and it's usually cold. There is very little help with getting residents from wheel chairs to dining chairs. The facility is lacking in ADA features - the doors are too heavy, the floors are slick, the elevators close too quickly. Communication between staff and family is lacking. The Nurse Practitioner offers very little. The medications are distributed at odd hours. No, I would not recommend this facility to others.

Cleanliness

5

Friendliness

4

Meals & Dining

1

Care Services

2

Activities

3

Staff

3

Value for Cost

2


4.0
anonymous - Toured community
Assisted Living
April 7, 2023
Verified Review
Tour Review

Our family had an in person tour with Westerville Senior Living and they were really nice tour experience but for our loved one, they were all more active and all included independent living. There was a memory care unit but it was usually small part of the total community, so it appeared to have less focus.

Response from Westerville Senior Living

April 8, 2023

Hello customer, We appreciate your positive feedback about your experience at Westerville Senior Living. We take pride in serving our residents and their families, and if you have any further questions, please let us know.


5.0
Ginny P - Family/Friend
Assisted Living
February 22, 2023
Verified Review
This truly is a place for mom or dad

Westerville Senior Living is an amazing place, she is SO happy here. There are always residents out and about socializing and it feels more lively. The atmosphere s very bright, cheery and welcoming. They have tons of activities going on all the time so residents stay busy. they do offer independent living, assisted living and memory care. It has only been open about 3 years so it is very new and spacious. She is very well taken care of. I would highly recommend Westerville Senior Living.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Westerville Senior Living

March 1, 2023

Hi Ginny, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Have a great day!


4.0
Margaret - Resident/client
Independent Living
February 9, 2023
Verified Review
A stand out place to live

Based on my first impression of Westerville Senior Living is that I thought it was beautiful, I really like the design of the interior as well as the layout and I really like that it is not over the top. The staff members here are very friendly. I have not done many of the activities but from what I have done I really do enjoy them. So far the meals are not the best.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

4

Staff

5

Value for Cost

No data collected

Response from Westerville Senior Living

February 22, 2023

Hi Margaret, Thank you for taking the time to provide us with a review of your experience at Westerville Senior Living. We are pleased to hear that our team went above and beyond and made your experience pleasant. If you have any questions, please reach out.


4.0
Anonymous - Family/Friend
Assisted Living
February 3, 2023
Verified Review
A nice place to live

The facility is beautiful. We have had a few issues, with getting my love done one, housekeeping services on schedule and they haven't always done the most thorough job cleaning. Also, the meal times offered are limited- I wish they would extend lunch and dinner even just a half hour later. We picked this community, because It's closest to my home, and overall we liked the facility more than the others we saw.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

3


5.0
Mary - Toured community
Assisted Living
January 11, 2023
Verified Review
My Tour Experience at Westerville Senior Living

Westerville Senior Living was lovely, and had space. When we toured, we met many kind staff people. The price seemed to be in the same range as the other facilities we were touring. The two things that stood out for us were: the views outside the windows interior (courtyard) and exterior were not as "lovely" as other places. And they still had a carpet to hard flooring transition in many units that limited furniture placement (dining) and we perceived as a tripping hazard. The tour was great. Our host introduced us to staff and residents. He took time to show us all that we wanted to see. Everyone seemed happy. The facility was clean and the staff seemed professional.


5.0
anonymous - Toured community
Assisted Living
October 6, 2022
Verified Review
tour review

Our family had a really great tour experience with Westerville, the gentlemen who took us on the top was just top notch. Unfortunately due to our loved ones condition and there being multiple floors it wasn't going to work out - but it was a hard community to pass up no


4.5
G L - Family/Friend
Assisted Living
September 2, 2022
Verified Review
All Of Our Major Needs and Concerns Have Been Meet, A Good Community

This has been a very positive experience. The staff and administration have been responsive to any questions or concerns the family has had about our loved one. Overall I think they are doing a good job. Some of the activities available include game nights, current events, live music, parties, field trips, and more for the residents to participate in. There are three meals provided, and there is a menu for the resident to order from.

Cleanliness

5

Friendliness

5

Meals & Dining

3.5

Care Services

No data collected

Activities

4.5

Staff

5

Value for Cost

5


3.5
anonymous - Family/Friend
Independent Living
June 28, 2022
Verified Review
great staff

Our mother really loves the Westerville community center that is just down the road from the community and all of the staff members have been super nice and friendly. We did have one issue that occurred over the weekend where our loved one reached out to maintenance for assistance but nobody responded to that until the beginning of the week - that has been the only complaint we have had. Based on our overall experience so far we would absolutely recommend this community to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

4

Staff

5

Value for Cost

5


5.0
Ana D - Toured community
Memory Care
May 27, 2022
Verified Review
Tour of Westerville Senior Living

We toured Westerville Senior Living; it was a great tour experience and first impression. At the time, they could not provide the level of care my loved one needed.

Response from Westerville Senior Living

June 2, 2022

Hi Ana, thank you so much for your interest in Westerville. We wish you the best of luck finding the appropriate care for you loved one.


1.0
Anonymous - Family/Friend
Assisted Living
May 16, 2022

My dad lives there, but looking to move him. Care is horrible he was left in the bathroom pushing the call button for help for 50 minutes. There are no nurses to give medications and he has completely missed medications on multiple days every month. The Director never returns phone calls, always has her door closed and is more concerned with her looks and leaving early than she is that your dad isn't getting the care he is paying for.

Response from Westerville Senior Living

May 20, 2022

Dear Anonymous Author, we appreciate your comments and use all information to review and improve our services where opportunity may exist. We also take our responsibility to our residents very seriously. Based on the information provided, we are able to directly address several misrepresentations of information. As you are aware, there was a single situation where your father had a delayed response to call assistance due to a temporary malfunction of the system - this was addressed and resolved immediately upon our being made aware. This was shared with you with no additional issues or concerns since. Your comment regarding our community not having nurses and medications being missed is wholly untrue and it is concerning to us that this would be stated, especially considering that no such concern was ever shared with us at any time. We have made consistent effort to ensure that your father is well-cared for, supported and enjoying every day in our community. He has been very complimentary of our team and has shared that he "will miss living here." Considering that we quickly addressed and resolved the previous issue, we are baffled by the general negativity of the review and are saddened by your comments personally attacking a team member. We will miss your father very much and wish him nothing but the very best in the future.


4.0
anonymous - Family/Friend
Assisted Living
May 12, 2022
Verified Review
Very Freindly and Wlecomign COmmunity

The staff are very friendly and good with responding to our questions/concerns. My loved ones got Covid the second they got there, and Westerville was very good with their Covid procedures. My loved ones tell me the food is not the best though.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Westerville Senior Living

May 16, 2022

Hi Customer, thank you so much for the review. We appreciate you taking the time to give us feedback! Have a great day.


4.5
Debbie - Family/Friend
Assisted Living
April 11, 2022
Verified Review
A very welcoming community

We have been very impressed with the cleanliness of the community, there is always someone there cleaning and picking things up. Even though our loved one does not participate in all the activities we do like everything that have to offer. There is balloon volleyball and social hours Friday afternoons where they bring in live entertainment which is so nice. The staff have just been so so friendly, they are always saying hi to the residents, greeting them by their first name and greeting all the visitors. Our biggest complaint right now would just be with the meals and dining service. Our loved one is not a picky eater but sometimes they complain about the quality and length of time it takes for the food to be delivered.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4.5

Activities

5

Staff

5

Value for Cost

4

Response from Westerville Senior Living

April 28, 2022

Hi Debbie, thank you so much for taking the time to leave us this review. We appreciate your honest, and can assure you that we are working very hard to improve our dining experience. We hope you have a great day!


5.0
Anonymous - Toured community
Assisted Living
February 21, 2022
Verified Review
My Tour Experience at Westerville Senior Living

We loved the community, there was no availability for a one bedroom at the time of the tour.


5.0
Karen D - Family/Friend
Assisted Living
January 27, 2022
Peace of Mind for My Mom's Care and Well Being

My mother has been a Memory Care resident for 2 years, moving in soon after this facility opened. The staff has been extremely caring and helpful, especially through the pandemic that began soon after she moved in. My mom brightens up when she sees a team member in the hallway or lobby. The facility is beautiful. She really enjoys interacting with other residents and team members. During one of my recent visits, I observed a team activity with music and coloring books that was very peaceful and relaxing. Although the last 2 years with the pandemic has been very challenging for everyone, I am very happy with the care my mom receives.. If I do have a concern, I feel comfortable addressing it with the staff. I feel very grateful and confident that my mom is being taken care of at Westerville Senior Living. Although it is not the same as being at home, it is the next best place to call home.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


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Frequently Asked Questions about Westerville Senior Living

Westerville Senior Living offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Westerville Senior Living 8.6 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (614) 423-4182 to reach a resident at Westerville Senior Living.

To reach a resident at Westerville Senior Living call: (614) 423-4182



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.