Westerwood (Friendship Village Columbus)

Our family had an in person tour and we really liked the Westerwood community, our tour guide was wonderful but the community was so big that our loved one was worried it would be to much walking getting to and from all the places.

I suspected immediately after talking to caseworker (name removed) that my Mother was in good hands. I’m not an Ohio resident and made the trip to see my mother and evacuate her care. There are many sensitive issues regarding her placement and other family members are involved. The caseworker was very understanding, accommodating, and very wise!! She facilitated the meeting addressing everyone’s view and concerns and gave us a platform to discuss these concerns. This may be her job but it’s the manner in the way she had presented herself. She truly did care about the circumstances and took time to listen and offer her expertise. I am a care taker for a disabled man who currently is in a nursing and the contrasts are amazing. I truly can feel the love here. The nurses and staff have been most attentive and very kind . My experience with Westerwood is stellar and definitely wish my mother could stay still being determined. I know I could relax living far away if mom was placed there!!

Our whole family has been satisfied with moms stay at Westerwood. It took her a while to adjust but she is doing better. The staff members here are wonderful and have been great with her. I would recommend to others who are looking.

So far my experience has been excellent so far, and this community has had no covid cases. The dining facility is excellent, they have a very good dining hall, chef and manager. The plan I have I get one meal a day, but i can pay extra if i want more. There are exercise classes, games, movie nights and a lot of other things to get us up during the day and having fun. The staff is very cordial, and attentive. If you have questions and they don't know the answer they will find someone who does and not brush you off. Usually any issues are resolved in a timely manner. All the residents are very welcoming to the newcomers, they help them get around the community and show them where things are.

We toured this community and the tour was very good. The staff was very friendly and they provided lots of information to us. Th community was very nice and I would recommend it.

We used services in the Nursing Care Center and in the Assisted Living areas. My father was admitted from the hospital Trauma Step Down unit after a terrible fall. The staff were all attentive and frequently went above and beyond in the care and compassion they gave to not only my father but all our family members. The entire multidisciplinary team worked seamlessly together for the benefit of the patient. They were all very collaborative with family members and took the time to educate all of us on my father's progress and care needs. I attribute the great care he received with his ability to advance through the continuum of care to the level he has now attained -to live in independent living. All the staff became like members of our extended family. I will never forget their kindness and willingness to do whatever it took to ensure my father attained his greatest capability to return to his normal activities of daily living. Kudos to ALL the Friendship Village Columbus staff!!

Friendship Village is a clean, welcoming, well-run organization. They were very friendly to my 93-year-old mom who moved there to the independent living area.Their activities vary from exercise classes (run by employees) to book clubs, card games, movies and other activities organized by residents. Every staff member that I have encountered has been focused on what is best for my mom. They are extremely accommodating whenever possible. The food in the dining room is awesome! I eat with my mom whenever I can. The salad bar is amazing and entrees change daily. You can get individual sandwiches, etc. by request. My mom's apartment is clean, bright and spacious. I toured other living facilities - some were newer, some were fancier - but I did not find one as friendly and welcoming as Friendship Village.

I really cannot say enough about Friendship Village of Columbus. The entire staff and the residents have all been so welcoming to my father. He felt right at home the first time he toured the large living facility! After my mom's illness and passing Dad decided to move to Columbus to be closer to his daughters and grandchildren. He and my mom were married just a few weeks shy of 56 years. They were always on the go and had a lot to do! Friendship Village has a variety of activities, hobbies and clubs to join. They invite you...and you go join them if/when you are ready. Once Dad chose Friendship Village he was excited about moving in and getting settled for this new chapter in his life.

Excellent explanation of all amenities by [name removed]. Excellent food! Friendly environment with lots of activities - arts & crafts; exercise classes; book club; game night; choral group; chimes; fireside chats. Various levels of care available. I am very happy with this decision for my mom!

Facility is older but very well maintained. Many amenities are provided and included in base rent. Level of care costs seem a little high. Two bedroom apartment is good size and would satisfy my in-laws needs. After further consideration they chose a one bedroom and hope to relocate there shortly.

This is the only Life care facility I looked at. It was large and spacious. Even though the facility itself was built 40 years ago, the outside has all been updated within the last year and all the wings (towers) are or will be completely redone within the next two years. The apartments are spacious and there were many options to choose from. The staff was fantastic and some have been there over 35 years! There were over 40 that had been there at least 5, 10, 15, ..35 years. To me, that says so much about the administration, staff and patients. If I knew that my family would be staying in that area, I would consider and apply here. They are also conscious that it is an expense and do perform a financial review to make sure that applicants and the facility fit together financially. Some apartments also have garages. It is on 40+ acres of grounds and have many, many activities on and off site.

Facility is older but very well maintained. Many amenities are provided and included in base rent. Level of care costs seem a little high. Two bedroom apartment is good size and would satisfy my in-laws needs.

We recently had to put my mother in the memory care unit at Friendship Village of Columbus. Sadly, my mom passed away within a month of moving in. However, I cannot praise this facility enough for the care my mom received while in her care. They ALWAYS treated mom with the upmost dignity and respect, even after she was no longer able to respond to them. They were so gentle with handling my mom while moving her or changing her. They spoke to her, letting her know what they were doing when giving her meds, even knowing that she would not be responsive. They tended to mom's needs in a very reasonable time frame and never made us (the family) feel like we were putting them out, if we needed something. I have no regrets in placing my mom in this facility. I would do it again if I needed to.

[name removed] was great, taking the time to show us all available options. Facility is very good-some in the refresh process but you can tell well maintained. Staff friendly and ready to answer any questions.

We are happy with the care that my mom is getting from this community. The staff is very caring and attentive to her needs. We like knowing that she is in a clean environment. The menu is good and she likes the variety. They offer good activities. We would recommend this community for the care to other families.

I've been living here for 2 weeks and am still unpacking in my free time. The people are friendly and helpful. I've been asked to join many for a meal. They are also great for directions, suggestions, info in general. Not only do I think it's the tops - so do my son and is family.

I thought this was a pretty nice community. The guide gave us a nice tour. After seeing the place, we thought the community was not close enough for us to visit my mom. Overall, we really appreciate A Place For Mom, they were helpful and I thank them.

She is doing pretty well at Friendship Village. The are very nice people there. We do not have any complaints about the staff or the facility. They are wonderful people.

I think they do a wonderful job at Friendship Village of Columbus! It really was a very pleasant experience from day 1. The marketing guy we worked with actually came to my home to introduce himself (and brought dessert!) They were just a huge help throughout the whole move-in process, and really helped Mom get settled in to her new home. She really seems to be enjoying it here! The food here is great, I always make sure that I am Mom's guest the morning they do their Sunday brunch! Another big factor in our decision was that Friendship Village offers all levels of long term care, Mom did not want to have to move again down the line. I highly recommend this place!

My mother spent 3 1/2 years there and really enjoyed her social interactions and services very much. However, when she passed away, the management became very unresponsive to our attempts to get a portion of her deposit back. In fact, four months later, they have not given us the amount we should expect back OR any communication as to when that payment will be made. We contacted the BBB and Ohio Attorney General's office three weeks ago and still have not heard back from the manager even after an early October letter from our attorney. This lack of response and responsibility has delayed our ability to settle my mother's estate and deepened the sense of loss since her death.