The Forum at Knightsbridge

My mother-in-law was there after a trip to the hospital for rehabilitation. Never have I nor my family been treated with more disrespect in our lives. My family member received a phone call one morning that the nurse found her on the floor when she checked on her. How does this happen when her bed had side rails I will never understand.We were told that she was refusing PT and not participating. They then kept pushing us to get her out of there since they could no longer get any money from Medicare. [Name removed] the social worker and [name removed] the nurse manager actually yelled at us over the phone and would not even allow us to finish a sentence. [Name removed] actually lied about a conversation she had with my family member previously. Then [name removed] told us if we did not have arrangements made by the time they were discharging her that we would have to pay a full month's rent to keep her there even if we were only going to keep her there a few extra days. They would reimburse us at some point for the money not used. We do not have that kind of money to have them hold it until they could pay us back.They told the home health nurse that she was a two person lift and incontinent. When she returned home she got up and walked with help to the bathroom. She have never once been incontinent since she returned home. We feel like they never even attempted any kind of treatment and they were just collecting a payment from Medicare. I would never recommend this facility for anyone.

My relative lives at the Forum in assisted living. The Forum is not a clean facility and I do not feel that the care is adequate. The apartment unit always smells badly. We try to maintain cleanliness in the apartment and we ask the staff to assist as well but they do not. The unit continues to be dirty and smelly. The staff launders clothes that often we never get back. Instead of actually cleaning the bathroom, they will wipe here and there with a clorox wipe for one minute and leave the room. I do not recommend this facility for your family member if he or she requires a lot of help. We are investigating other living arrangements. The independent living area is probably fine as a resident can do more for themselves and are more aware. As a positive, I do think that the activities presented to residents are fun and engaging. As a whole, from what I see, the staff the friendly.

My in-laws have been living at the Forum for about a month now. They are comfortable in their independent living apartment (good space & windows for natural light!). They are starting to get to know others - a very friendly community. They are also starting to participate in some of the many outings and activities offered at the Forum. They also appreciate being in a community with a continuum of care.