Franciscan Court

Honestly we would have to give a 5 for all the categories. They have been wonderful and have taken great care of my mom. The staff is very personable and they all know who my mom is. Very, very, satisfied.

We would give 5 to every category expect for the meals - we do not know much about them and therefore can't rate them. The staff members have been wonderful and the value for cost has been good. Based on the experience we have had so far, we would recommend Franciscan Court to other families looking for a place for their loved ones.

Wonderful place! Highly recommend it. Staff are unbelievably kind, considerate and overall very caring.

My mom was a little bit of an unusual case because she was coming out of a rehab facility, and she should not have been discharged, but she insistent that she went home. Prior to going to Franciscan Court, she had a fall at home and she's used to go to the hospital to get check on, so we didn't think it was anything serious. When she went to Franciscan Court, she went on a Friday. They were wonderful about moving her things in beforehand. She was in there on Friday and we were with her all day. On Saturday we stayed with her for most of day as well. She was fixated on having pain in her back; it was quite a transition for her. We were also paying for extra care like help with getting her to the restroom, etc.. By Sunday morning we received a call saying she didn't want to come out of her room, she was still fixated on having pain and they didn't know what to do. My sister and I agreed to take her to the hospital for an x-ray. We found out that she had a small fracture in her tailbone; it was a t-4, t-5 little fracture. They did admit her to hospital and she was there for quite a while, as they made her a brace, etc.. She was brought to rehab and she was doing better, exactly the same as she was prior to. They sent her records over to Franciscan and they refused her back because they said she would require more care. It's almost like they didn't give her a chance. My mom is [age removed] years old, and when I was there looking around, there were people in much worst shape who were older than her. The techs were constantly pushing them around in wheelchairs, while my mom is more than capable of getting around by herself. They didn't give her a chance, so we had to go back there and move all her things out. She was only there for 2 days - and all of her furniture had to be removed. It wasn't so much the faciliatory, [name removed], he isn't a nurse or anything and he let me know that his hands were tied. His mom and stepdad own the place. It was more on the nurse who didn't want to give my mom a chance. I understand my mom gave them a hard time, I'm not denying that, but we had to start all over again. My mom is in a nursing home because we couldn't get her into another place that was able to care for her in the way she needed. I believe they would have been able to care for her, I really do. I'm not trying to blame them, but they knew she had fallen at home prior to moving in. They were well aware of that, and they knew she was going to require more care than average. I'm unsure if they got a bad taste in their mouth from her. She is a fall risk, and maybe they didn't want that liability, but it was really unfortunate. They did end up refunding us for the month, but she did pay for the remainder of the month and a community fee. They did not reimburse the community fee and I get it's in the contract, but at times there are circumstances when you should bend a little bit. She spent [price removed], and this was the only savings she had. Franciscan Court is a great facility, but in particular, I think my moms case was handled very poorly. I also find it hard to believe that there wasn't a person who wasn't in worse shape because I saw it myself.

The staff is outstanding. They go above and beyond to make my dad's stay better. I just wish they would work on their food. He's very unhappy with the quality of it. And maybe now that we're coming out of Covid, I hope that they'll have more activities, whether they're in-house or outside the facility.

Our loved ones stay was short but during their stay the staff did the best that they could and the community was kept clean.

Our experience has been so far so good, the staff have done everything we have asked with no issues. It is a family owned facility and you can tell. It is very clean, there is always someone walking around picking up things, emptying trash and keeping it organized. Our loved one is really enjoying the meals. She likes the simplification of it, for lunch they have more dinner sized portions, and for dinner they have more lunch sizes potions which she really enjoys. Also the head nurse has continued to do a great job keeping close eyes on our evolved one and calling us anytime there is an updated no matter how big or small.

We really like the size of Franciscan Court it is a smaller community. When we first met with the staff they were very friendly and welcoming. Our loved one is really enjoying the meals and dining service.

I would highly recommend to not put your loved one in here, especially if they have Alzheimer's. My mom had Alzheimer's and they said they could handle that, 2 weeks later they told me I was going to need to move her out and they could not deal with her. It was not a good experience.

Franciscan Court is a place that we feel our loved one is safe, comfortable and is being well taken care of. Everyone is willing to be helpful and are very friendly. Everything has been wonderful for us.

We went with Franciscan Court because of the location. She is very pleased with the facility. She has a very nice size apartment with plenty of space for her. It is nice because it is a smaller community, about 70 residents so you get to know people better and it is also run by a family so it is more personal. I would recommend to others looking.

The rooms at the community are nice and comfortable. Our overall experience was good it was a positive one and we would not hesitate to recommend this community to a family or friend.

My dad seems to be very happy at Franciscan Court. My dad likes the food. The rooms are small but that is all they really need. The layout of the community is good. We have had a positive experience so far.

Franciscan Court has given me peace of mind. They are really providing good care. They have staff and CNA's available 24/7 to help residents. They have a full activity calendar. Franciscan Court is is a really good place for seniors. It was just perfect timing that we found them for my mom.

My friend has been at Franciscan court for more than three years. I have been very pleased with her care. This Family owned facility offers a community atmosphere and compassionate care. I felt confident that my friend was taken care of and that I was kept informed of any concerns. Someone was always available to talk to me. Any request I had was taken care of by the staff. The kindness and gentleness of the owners permeates the facility. I am grateful that they were there for my friend.

Mom has setlled in and is doing great. She says the food is great and has made new friends already. The staff is friendly and attentive. She loves activities like the walking club and bingo. Franciscan Court has proven to be a great choice for her and she always talks of how nice everyone is.

Franciscan Court in West Chicago is a little "gem" tucked away the area of Routes #59 & #64. It is family owned and the family is involved with the day-to-day operations. It is immaculate and the clients receive loving care from the staff. The nurse's ([name removed] & [name removed]) are very caring and if you have concerns they are always ready to assist you. The food is plentiful and appetizing. After touring several facilities for my Mom I found Franciscan Court to be very reasonable in price. A high price doesn't mean better care! Every individual has different needs, and if your loved one is unable to remain safely in their home any longer, Franciscan Court would be a wonderful alternative.

Residents are treated well and with respect. It is very much a family run, caring place. The nurses are excellent. The population seems to be very Senior. My mom is one of the few in her 70's. They plan some nice activities and have a weekly Bible study mom really enjoys.

My mom lives here and the staff are wonderful. There are plenty of daily activities. The staff here always comes up with different things to help my mom. We are very happy with franciscan court and would recommend any family looking for assisted living go there and take a tour.