The Waterford on Cooper

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Do not use this community look someplace else. The is too much incompetency here. I would not recommend this community to others.

Mom has been at the Waterford for 15 months and has received excellent care. With Covid restrictions, it's been a difficult year, but the staff have been very helpful,. With the lockdowns I have not been able to visit Mother as often as I would like, but I know that when I am unable to visit her, she is in very good hands.

We moved my dad because he was a fall risk at home and my mom could no longer care for him. However, my dad was there for less than 8 hours and he wasn't supervised so he fell out of the wheelchair, which was being used a chair, and cracked his his open. He was taken with the hospital and released to a rehab, however, due to fall and now being confined to a wheelchair, the Waterford refused to accept him back. After I initiated and strongly requested my parents money back, they still charged them for half of the month and were not refund the community fee.

I would score them a ten out of five on friendliness. They are just the nicest people It really is home. If you want your family member to feel loved and you want them to feel comfortable, this is the place. They treat the residents like family and they really are a family. I visited other communities, but The Waterford didn't pressure me for a sale, They gave me all of the information about what they had to offer and let me decide. They will accommodate you if anyone way can.

I cannot recommend this facility.

Moved my Mom Into Waterford on Cooper 6 months ago; Mother-in-law, 2 months ago. The family could not be more pleased with all levels of care, and this includes the excellent meals. We researched all local facilities and sought comments from others...many of whom had less than good things to say about the competition.

My mom has been living at the Waterford on Cooper for 5 months. She loves the food and the staff. They are very friendly and take care of all her needs. They address any issues I have immediately.

I am not here to do an overall rating at this time nor am I here to discuss cost. I'm here to post my experience with [Name removed] . [Name removed] is passionate in her work. Before bringing my dad to Waterford on Cooper she came to my parents home to do an assessment and to speak with my dad about his transition. This visit was all about my dad. She was thorough in understanding his needs and his cognitive state. We were appreciative for her visit. Now that my dad is there she is still as warm and caring from the first day we met her. Her services exceeds expectations. Thank you [Name removed] !

The staff here is exceedingly friendly and accomodating. Very responsive to all needs. It was nice and clean. Mom is a little difficult at times and they know how to communicate with her. There is a calendar of daily activities like a crafting day, or the boy scouts came the other day to entertain them. The activities director is amazing as well as the chef he told me to let him know what my moms needs were and he'd make sure he did it right. They have a large secured enclosed courtyard. I would recommend this community.

My parents are doing pretty well moving here they have finally started settling in. Right now they aren't doing any of the activities or social events but are hopes are they will start. The food is good they have no complaints. The staff is very good nice and very accommodating.