Bedford Estates Senior Living

When this facility was Elmcroft I would give them an A+. Then it became Bedford Estates. It went down in quality of care and shortage of staff very quickly. Difficult to get clear and concise information.

My Mom LOVES it there, and it's 100% better than her last place which was dreadful! Bedford Estates is absolutely AMAZING. My 91 year old Mother has been in Independent Senior Living for the last 20 years. When she had to make the move to Assisted Living last year, we didn't know where to start. The first facility was short staffed and had problems upon problems with missed medications, missed meals and falls with no caregivers to help. My Mom finally left that facility on a stretcher 2 days before Christmas due to a bully Caregiver who pushed her. Yes, you read that right! We were frantic for a new Assisted Living facility and so grateful for [name removed]at A Place for Mom who helped during the Christmas holiday. She found Bedford Estates and my Mom completed the assessment and moved in a couple days after Christmas directly from the hospital. She didn't have any of her furniture when she first arrived, but Bedford Estates provided a fully furnished room until her furniture could be moved. Everything at Bedford Estates is EXCELLENT! They have a nice large dining room with a wide selection of menu items. My Mom used to constantly complain about the food at the old place but at Bedford Estates she raves about the food. And it's the little things that mean a lot to my Mom. At Bedford Estates, they have a nice table setting with fine linen and silverware at every seat. At the old place, they had plastic utensils which the residents had to track down! I am forever grateful to the fine folks at Bedford Estates for welcoming my Mom and providing such a comforting, safe environment. Highly recommend, and take it from me, I have seen the bad facilities. You won't go wrong at Bedford Estates!

The care is wonderful; however, the activities are developed for those that are further along in their journey than my loved one was. The staff communication with the family was not great. I would have to make multiple calls or send multiple emails to get a response to my question initially. The food is very basic, and my loved one enjoyed it. There were substitutions available for the residents if they didn't like the choices being served.

The staff members had a caring respectful relationship with our dad and with family members. We are grateful for their role in his final months of life.

I would suggest you look into the community, it is wonderful. The caring nature for the residents in the community stands out to me. They go above and beyond. The communication skills were a little lacking in the beginning; however, it has gotten better over the last several months.

I would recommend the community, you have to get things straightened out. This has taken awhile to get things worked out. They are using a lot of temporary staffing for caregivers, it would be nice to have regular fulltime employees available. Eclipse micromanages the staff at Elmcroft..

From what we could see of the activities they were really good and we thought the value was great. The staff members were very friendly, and attentive to all of our needs. They kept in great communication regarding our loved ones. We liked the rooms and the way they were set up.

The community takes too long to respond when my loved one needed help. Management communication was not good between the staff and us. I would not recommend this community to others.

We would recommend this community to others

The Elmcroft of Bedford is a community that will provide your loved one with great care during this time of COVID. They make sure the families, residents, and staff are safe. They offer different ways to communicate with your loved one. I highly recommend this community.

We picked Elmcroft of Bedford at the time because of the location, it was close to me so I could visit her often. My mom is in a shared room and it is a little tight, but they do offer varieties on room sizes as well. She does say the food is bland and they do not have much of a variety to choose from. They also do offer a lot of activities for residents to participate in, especially before covid. I would tell others that if your loved one does not have high medical needs and can be more independent, it would be a good fit.

Elmcroft of Bedford is very clean, and we really like how everything is on one level. The rooms are very nice and beautifully decorated. It is laid out well. The people have been very nice and accommodating.

Elmcroft of Bedford looks clean when you walk in, however in our loved ones room the carpet was dirty and it was very dusty. Most of the staff members were friendly, except for one. We felt it was overpriced for the services we received. It was also very hard to get in touch with anyone within the community, they were always in meetings and we had to go through the receptionist. She wouldn't be able to answer some of our questions and she had an attitude. Our loved one had bad feed when we moved her in, and we made them well aware of that. When we came to visit her feet were in worse condition, it looked like they were not washed and she was in a lot of pain. The staff did not communicate any of that to us. We signed up with their podiatrist they told us about, but later found out our loved one had never seen the doctor. Some of the care givers and med-techs were rude to our loved one. They are supposed to be trained on how to handle dementia patients, sometimes she was a handful but they should not be rude. There was a huge misunderstanding on move out day, that caused some stressful issues. We also believe during this time the communication between the community and the families should involve a lot of patience and clarity.

Loved speaking with [name removed]. The facility virtual tour was very nice and looked very clean. I was introduced to multiple team members and a couple of residents all were very friendly. [Name removed] was attentive and addressed all of my questions.