I would pass along to others.Very helpful and worth the call. We picked this community because it was recommended by a friend.
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Review Score
35 reviewsOut of 10
5 star
66%
4 star
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2 star
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1 star
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A Place for Mom has scored Avalon Memory Care - 7204 Hwy 287 with 7.7 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Avalon Memory Care - 7204 Hwy 287 has 35 reviews with an average "overall experience" of 4.1 out of 5.
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I would pass along to others.Very helpful and worth the call. We picked this community because it was recommended by a friend.
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Response from Avalon Memory Care - 7204 Hwy 287
August 9, 2023We appreciate you sharing this! It's always so helpful to have recommendations from friends and we are glad you had a direct contact that had prior experience with Avalon. We value all of our residents and their families, both past and present (and future)!
There's not a low enough number to rate this place. This experience set my loved one back & caused mental & financial HARM. Unclean, unsupervised, and food is horrible. Great sales lady but this place is absolutely every nightmare anyone could ever worry about. Absolutely HORRIFIC. No supervision, poop smeared on the wall next to a resident's door. Suitemate smeared diarrhea all over a shared shower & my loved one had to go get someone to clean it after it sat there half a day, served hotdog & chips for dinner...it was a nightmare. I only touched the surface of issues.
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They could use, a little improvement on the range of activities. Otherwise, everything is excellent. We picked this community, because of the price, location, and overall good impression.
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The community is the most awful place to have a loved one. The community isn't worth putting a dog in. The owner is horrible to work with. The medication was taken out of the medication bottles, and placed in bins. My loved one had been restrained and overdosed. There is no nurse on staff in the community only med techs. There was a bill still sent after my loved one needed additional care and couldn't be in the community. The director and assistant director are wonderful people. There is no maintenance on site either.
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It was a horrific experience and very expensive. I would not recommend them. They caused my loved ones conditions to be worse because of the lack of care. The interaction has been a nightmare. The facility looks great on the outside but they don't keep up the level of cleanliness..
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Response from Avalon Memory Care - 7204 Hwy 287
December 8, 2022We hate to hear that this was your experience. We aim to provide the highest level of care, warm, clean and welcoming environment to our residents. We would like to be able to work and improve in any areas, so please reach out to us at 214.752.7050
During our experience here it seemed very dark. Whenever I would go in to visit all of the residents were predominately just sitting in front of the TV - from what I saw there were not many activities or engagement going on at all.
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Response from Avalon Memory Care - 7204 Hwy 287
September 2, 2022Thank you for your honest feedback, we welcome any and all to help improve. We aim to have activities that keep the residents active, engaged and stimulated and are upset to hear this was not your experience.
I would highly recommend the community to others for their loved ones. They are very caring here and help the resident settle into the community. The staff understand the residents and work very well with them. The communication with the family has been wonderful. The food is enjoyed by my loved one. We are very happy and glad that A Place for Mom connected us with this community.
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Response from Avalon Memory Care - 7204 Hwy 287
April 1, 2022We are so glad your loved one has settled in well with us! Avalon has become their new home and we try to make the environment as welcoming - with excellent food of course - and warm as possible. The caregivers and staff go above and beyond to make this happen. Thank you for your kind words and sharing your experience!
It has been good overall. There have been some staffing issues, but when it was brought to their attention, they took care of it. The caregivers are just caregivers - they're not not nurses or medically trained. Overall they seem to be pretty good with cleanliness.
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Response from Avalon Memory Care - 7204 Hwy 287
March 11, 2022We are happy to hear your experience has went well so far with us! We always appreciate feedback from family members on any topic so we are able to improve the care for their loved one. Thank you for the review and sharing your experience.
Staff is caring quick to assist as needed. 17 total residents in this house. My husband is always clean, the house doesn't smell, he eating well. House director has been there 10 years-answers questions, is encouraging, "it's the disease" causing these actions (Alzheimer's).
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Response from Avalon Memory Care - 7204 Hwy 287
December 16, 2021Thank you for the kind words and entrusting us to care for your husband. Our team of incredible caregivers and staff strive to provide the highest quality care to the residents while answering questions and providing support to loved ones. We truly appreciate your kind review. Thank you for taking the time to share your experience.
We chose Avalon Memory care because I like the fact they take care of their residents no matter what their condition is and how much care that they need. The room sizes here are good. Communication has been an issues, it is especially hard to reach the administrative staff. I would recommend to others looking.
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Response from Avalon Memory Care - 7204 Hwy 287
August 16, 2021Thank you for the kind review. We prioritize communication and strive to be available for any individual who may need us. It is unfortunate you were having any issue communicating with us and can always contact us at 214-752-7050. Again thank you for your kind words and recommending us to others, we truly appreciate it.
I give them 2 stars for cleanliness. We were fortunate to live close by so we could stop in at all hours. One Friday we stopped in and my 95 year old father was being fed hot dogs - with something on the side that looked like chili. Wow! Soon after he fell, and we removed him to a location where he was supervised better. [name removed]
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Response from Avalon Memory Care - 7204 Hwy 287
October 16, 2018This disease is so tough on the resident as well as the family member. We have now been taking care of folk afflicted with dementia and related disorders for 24 years. One thing that we can never promise a family is that their loved one will not fall. I have been right next to a resident when they have fallen. It happens so quickly sometimes. I wish you and your family the best.
I want to say how wonderful Avalon Memory Care was for our family. My father was at Avalon and in my heart I knew that our family placed our father in the right place. When our father was passing the workers came into his room to say goodbye to him, There were 2 workers that were not working that came to see him that night. The workers love their patients like family. I know that Dad was care for like family. Avalon Memory in Arlington was great and can be trusted.
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Response from Avalon Memory Care - 7204 Hwy 287
January 16, 2017I cannot begin to thank you enough for allowing us the opportunity to care for your father. The staff there do miss him dearly. Please reach out if we can be of any assistance in the future. Take Care.
I think their care is excellent at Avalon Memory Care. My mother-in-law has remarked many times at how kind everyone is. She has been calmer and happier than she has been anywhere else. I will say when we first talked about moving in we were told there would be more support services if she needed go to the hospital and that ended up not being the case. I really am overall very pleased with this facility.
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Response from Avalon Memory Care - 7204 Hwy 287
November 13, 2015Thank you for the positive review. I absolutely love this location and the staff that make it what it is. Please feel free to reach out to me at the corporate office as relates to the comment about going to the hospital so that we can address it. A lot of what we do is behind the scenes to insure that your loved one receives what is needed at the hospital then transition back quickly to their structured environment at Avalon with people that know her needs and wants. I am happy that you are pleased with your decision. Take care.
The one problem I have is that they do not handle the laundry very well. They have lost a few of her clothes int he process, so things could be done more efficiently there. Other than that I have been very well pleased. The staff there is incredibly friendly and it is a very nice and clean facility.
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Response from Avalon Memory Care - 7204 Hwy 287
December 31, 2014Thank you for the 4.5 star review. The item that I am most happy to hear about is the friendly staff. I would certainly agree with you there. I will discuss with our personnel a more efficient way of handling laundry. I appreciate you letting me know. Happy New Year!
My mother does not have memory care issues, and they assured me that there were others there as well that did not have memory care issues, that that was just the name of the place but that they had other such residents that she could interact with. That was not the case at all. The care services for my mom did not go good at all. My mom was supposed to be cleaned when she was not and had urine soaked sheets to sleep with, etc. The people there seem friendly and it is a very nice facility, but the quality of the care and the fact that we were misled on what to expect made it a very negative experience. I could not recommend Avalon Memory Care.
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Response from Avalon Memory Care - 7204 Hwy 287
December 15, 2014We have not been in business for over twenty years misleading people I can assure you. As seen by all of the reviews around this one, the vast majority of folk are extremely satisfied with our care in these smaller home-like environments. I can also assure you that our staff is top notch and we go to great lengths to retain our resident's dignity. I apologize if you came in one day to sheets that had urine on them. Sometimes when dealing with incontinence this will occur. I wish you and your family the best as you navigate care options for your mother.
This center was my first contact with Avalon. I met with Michelle and she was extremely helpful, knowledgeable, but mostly compassionate. She referred me to Avalon in Irving, TX where we moved our Dad. From the moment we arrived, my siblings and I had no doubts that we had found the perfect place for Dad. Sue [Removed], Director, and the entire staff were simply wonderful. Sue always told us that she and her staff treated the residents as they would treat their own loved ones, and that was certainly true. I cannot express our family's gratitude enough. There aren't enough words. Simply suffice it to say that we would and do recommend this Care Center as the absolute best anyone could ever want. I appreciate this opportunity to share our experience with Avalon. My heart will always be grateful.
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Response from Avalon Memory Care - 7204 Hwy 287
August 12, 2016Thank you for taking the time to leave this review. Sue was promoted within the company but our Director Catrina Cooper carries on the Avalon tradition of providing for a caring and compassionate environment. Catrina has actually been with us since 1997! Sorry for the delay in response but this review just appeared on this site for me to respond to although it states that you had written it back in 2014. Anyway, again, thank you for allowing us the opportunity to care for your father.
They have been wonderful. They are a good value, and they were one of the few places that were able to accommodate the care we needed. The food and the activities are just as good as everything else. We are pretty happy with them.
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Response from Avalon Memory Care - 7204 Hwy 287
December 15, 2014Thank you for your review. It is nice to hear that we are a good value and that you are happy with us. Appreciate you and you family.
The facility is lovely! They have a large quantity of staff, with a ratio of four staff for 11-12 residents. It's kept very clean, and the food is fresh and not frozen. It's way better than where she was before. The activities are the big thing, they have an activities schedule but they don't always happen. Other than that I don't really have any complaints.
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Response from Avalon Memory Care - 7204 Hwy 287
December 15, 2014Thank you for leaving an honest and informative review. You bring up a good point as far as activities are concerned. Although a schedule exists we have to take into account the residents at this particular location and accommodate their needs. Individualized or small group activities tend to assist with some of our residents mental and physical stimulation needs rather than the larger group activities. We will continue to find different ways to keep our residents activity levels up. Again, thank you for the review.
My experience with Avalon Memory Care has been good. The staff does a good job, and they keep the place nice and clean. I've had the food only once, but it was pretty good. My son seems to enjoy it for the most part. Overall I'm satisfied with their services.
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Response from Avalon Memory Care - 7204 Hwy 287
September 23, 2014Thank you very much for the positive review. IF there is anything else we can do to elevate this experience to a five star level just let us know. Take Care.
Wonderful! Only hiccup was the first roommate our sweet mother had was blaring everyone out of her room with her TV. The workers were wonderful in helping her move to another room with a sweet roommate.
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Response from Avalon Memory Care - 7204 Hwy 287
September 5, 2014I am glad we were able to find a roommate for your mother that was more compatible. Let us know if you need anything else. Thank you for the review.
See what the neighborhood has to offer and what’s nearby:
Avalon Memory Care - 7204 Hwy 287 offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Avalon Memory Care - 7204 Hwy 287 7.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (877) 318-0213 to reach a resident at Avalon Memory Care - 7204 Hwy 287.
To reach a resident at Avalon Memory Care - 7204 Hwy 287 call: (877) 318-0213
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