Avalon Memory Care - 7204 Hwy 287

I would pass along to others.Very helpful and worth the call. We picked this community because it was recommended by a friend.

There's not a low enough number to rate this place. This experience set my loved one back & caused mental & financial HARM. Unclean, unsupervised, and food is horrible. Great sales lady but this place is absolutely every nightmare anyone could ever worry about. Absolutely HORRIFIC. No supervision, poop smeared on the wall next to a resident's door. Suitemate smeared diarrhea all over a shared shower & my loved one had to go get someone to clean it after it sat there half a day, served hotdog & chips for dinner...it was a nightmare. I only touched the surface of issues.

They could use, a little improvement on the range of activities. Otherwise, everything is excellent. We picked this community, because of the price, location, and overall good impression.

The community is the most awful place to have a loved one. The community isn't worth putting a dog in. The owner is horrible to work with. The medication was taken out of the medication bottles, and placed in bins. My loved one had been restrained and overdosed. There is no nurse on staff in the community only med techs. There was a bill still sent after my loved one needed additional care and couldn't be in the community. The director and assistant director are wonderful people. There is no maintenance on site either.

It was a horrific experience and very expensive. I would not recommend them. They caused my loved ones conditions to be worse because of the lack of care. The interaction has been a nightmare. The facility looks great on the outside but they don't keep up the level of cleanliness..

During our experience here it seemed very dark. Whenever I would go in to visit all of the residents were predominately just sitting in front of the TV - from what I saw there were not many activities or engagement going on at all.

I would highly recommend the community to others for their loved ones. They are very caring here and help the resident settle into the community. The staff understand the residents and work very well with them. The communication with the family has been wonderful. The food is enjoyed by my loved one. We are very happy and glad that A Place for Mom connected us with this community.

It has been good overall. There have been some staffing issues, but when it was brought to their attention, they took care of it. The caregivers are just caregivers - they're not not nurses or medically trained. Overall they seem to be pretty good with cleanliness.

Staff is caring quick to assist as needed. 17 total residents in this house. My husband is always clean, the house doesn't smell, he eating well. House director has been there 10 years-answers questions, is encouraging, "it's the disease" causing these actions (Alzheimer's).

We chose Avalon Memory care because I like the fact they take care of their residents no matter what their condition is and how much care that they need. The room sizes here are good. Communication has been an issues, it is especially hard to reach the administrative staff. I would recommend to others looking.

I give them 2 stars for cleanliness. We were fortunate to live close by so we could stop in at all hours. One Friday we stopped in and my 95 year old father was being fed hot dogs - with something on the side that looked like chili. Wow! Soon after he fell, and we removed him to a location where he was supervised better. [name removed]

I want to say how wonderful Avalon Memory Care was for our family. My father was at Avalon and in my heart I knew that our family placed our father in the right place. When our father was passing the workers came into his room to say goodbye to him, There were 2 workers that were not working that came to see him that night. The workers love their patients like family. I know that Dad was care for like family. Avalon Memory in Arlington was great and can be trusted.

I think their care is excellent at Avalon Memory Care. My mother-in-law has remarked many times at how kind everyone is. She has been calmer and happier than she has been anywhere else. I will say when we first talked about moving in we were told there would be more support services if she needed go to the hospital and that ended up not being the case. I really am overall very pleased with this facility.

The one problem I have is that they do not handle the laundry very well. They have lost a few of her clothes int he process, so things could be done more efficiently there. Other than that I have been very well pleased. The staff there is incredibly friendly and it is a very nice and clean facility.

My mother does not have memory care issues, and they assured me that there were others there as well that did not have memory care issues, that that was just the name of the place but that they had other such residents that she could interact with. That was not the case at all. The care services for my mom did not go good at all. My mom was supposed to be cleaned when she was not and had urine soaked sheets to sleep with, etc. The people there seem friendly and it is a very nice facility, but the quality of the care and the fact that we were misled on what to expect made it a very negative experience. I could not recommend Avalon Memory Care.

This center was my first contact with Avalon. I met with Michelle and she was extremely helpful, knowledgeable, but mostly compassionate. She referred me to Avalon in Irving, TX where we moved our Dad. From the moment we arrived, my siblings and I had no doubts that we had found the perfect place for Dad. Sue [Removed], Director, and the entire staff were simply wonderful. Sue always told us that she and her staff treated the residents as they would treat their own loved ones, and that was certainly true. I cannot express our family's gratitude enough. There aren't enough words. Simply suffice it to say that we would and do recommend this Care Center as the absolute best anyone could ever want. I appreciate this opportunity to share our experience with Avalon. My heart will always be grateful.

They have been wonderful. They are a good value, and they were one of the few places that were able to accommodate the care we needed. The food and the activities are just as good as everything else. We are pretty happy with them.

The facility is lovely! They have a large quantity of staff, with a ratio of four staff for 11-12 residents. It's kept very clean, and the food is fresh and not frozen. It's way better than where she was before. The activities are the big thing, they have an activities schedule but they don't always happen. Other than that I don't really have any complaints.

My experience with Avalon Memory Care has been good. The staff does a good job, and they keep the place nice and clean. I've had the food only once, but it was pretty good. My son seems to enjoy it for the most part. Overall I'm satisfied with their services.

Wonderful! Only hiccup was the first roommate our sweet mother had was blaring everyone out of her room with her TV. The workers were wonderful in helping her move to another room with a sweet roommate.