The Reserve at Pasadena

My mom is truly happy. She tells me every day how the caregivers check on her and she loves the activities. Her health is better and she feels like a queen. We picked this community, because of the location, and care of the staff. They asked about my mom before anything. Residents were obviously loved and supported. Residents greeted us all as you would a family member

Even with the short experience we had with The Reserve at Pasadena, we give this community all 5 stars. What we really liked about them was the friendliness of the staff, they were all very helpful. Based on that experience we would recommend this community to other families.

The care staff is good, but there is lots of turnover. The administration could be more responsive and definitely pay more attention to detail. We were told on our tour that the facility would be updated, but we haven't seen any evidence of that. My friend's mother has been there 7 years, and she was told they update every 6 years - not the case.

They have wonderful, caring staff. Many of whom have worked there for years. Everyone is so friendly. They present a family atmosphere. My loved one gets so much attention from the care givers and activities coordinator. In-house physical therapist. Families invited for major activities such as 4th of July and Thanksgiving. Staff never misses a beat when it comes to routine daily maintenance, cleaning, and meds delivery. Awesome, responsive senior management. The Executive Director always available via open door, text, or voice mail. The in-house pharmacy is sooooo convenient and affordable. The nurse practitioners who make house calls make it almost unnecessary to take Mom out for routine doctor appointments. Relative to the quality of care provided, the Reserve is an excellent value in assisted living. Mom is very happy at the Reserve. That says it all

The interaction with the staff is real good. My loved one says the food is good. We picked this community because, they are more caring and my loved one liked the community. They take good care of the residents, and the place is always clean.

Was great community and made several friends while visiting mom when she was there. Plan on going there when needed care for myself. Overall great staff and facility.

The staff have been very helpful regarding the financial size of things. They are very responsive to questions and concerns we may have. They have been very accommodating and patient with our loved one given at times they can be difficult. Occasionally we may hear a complaints for our loved one and the other residents about the meals but over they are good.

VERY unhappy with management. I they agree to whatever you ask, then once they deposit your check your loved ones do not receive promised amenities.. And decision makers do not communicate with you, they have staff who can do nothing call you and tell you what they did. Do not trust management and they need to be replaced ASAP.

All of the staff members are really friendly and my husband loves the meals and dining service. Based on our experience so far with the Reserve at Pasadena we would recommend this community for other families.

My 93 year old mom moved here about 4 months ago. The entire staff is fantastic. They are caring and very attentive to the needs of my mother. All the employees go out of their way to ensure she is taken care of. The staff nurse is top notch along with the employees who deliver the medications. The cafeteria staff go out of their way to ensure my mom gets excellent meals. The maintenance staff ensured she had a smooth move-in. I am glad my mother picked Colonial Oaks.

The staff members at Colonial Oaks are wholly devoted to their residents. The community is quiet, very restful, and clean, and the meals are plentiful and delicious.

The staff members at Colonial Oaks really show care and compassionate towards our loved one which we appreciate. Also the community is kept very clean.

Good Visit just did not get a warm home feeling with employees and did not like the ration of resident to attendant.