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The staff has been great to work with. This is an exclusive memory care community. I don't think there is a better place for memory care residents, than Park. There are residents that are at different stages of their walk with memory care.... Read more
From the enclosed courtyard to the spacious private and semi-private apartment homes, everything about Charter Senior Living of Park Louisville was created with residents in mind. This intimate, homelike community was recently renovated to accommodate seniors with memory loss. Here, residents enjoy dementia-friendly amenities, stimulating activities, and chef-prepared meals each day.
All memory care services are tailored to each resident’s needs and abilities. Licensed, 24-hour nurses and certified staff take the time to get to know the residents and create a custom-tailored care plan. They also use the exclusive Flourish℠ memory care program to promote residents’ self-esteem through five key points:
Find peace of mind at Charter Senior Living of Park Louisville.
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Charter Senior Living was awesome. The staff was wonderful. And they excel at memory care.
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The staff has been great to work with. This is an exclusive memory care community. I don't think there is a better place for memory care residents, than Park. There are residents that are at different stages of their walk with memory care.
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I was not really fond of this community. The tour was fine and the person that lead us around was great and very attentive.
One of the things I have noticed is that the first day I was there they sent residents in for lunch, by the time everyone was seated they sat there for almost an hour before the food was brought to them with no drinks. When they were served they were on very cheap paper plates and plastic silverware, so I do think the food service could be improved. I know they are short staffed, but they do really have some great staff members that work here as well.
It's a nice, friendly place. They were great. I would highly recommend it for a family member. I haven't had any issues with the staff. I didn't have a chance to try the food, but it always looked good. All these types of places are expensive, but Charter's cost is about the same as anyplace else.
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They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.
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We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.
I would tell others that it is a good value for your money. The people are friendly, and the place is clean. The staff are really caring. They treat each resident special. Right now, they don't have a lot of activities for the residents due to the pandemic. I would recommend the community to anyone that has a loved one with memory care needs.
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They are doing a great job with my mom at Park Louisville. They have at the end of the hallways an area where they put out snacks everyday for the residents, so that has been helpful for my mother. I would definitely recommend them to others looking. We have been pleased with our experience so far.
You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.
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Response from The Pinnacle of Louisville
November 20, 2020Thank you for your 4-star review! We are grateful that you would take the time to share your experience here.
They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,
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Response from The Pinnacle of Louisville
November 11, 2020Thank you for your 4-star review! We are grateful that you would take the time to share your experience here. It's an honor to serve you and your loved one at Park Louisville!
My mom was only there for a respite stay while we were on vacation for a month. My mom had a hard time adjusting and I think the the staff could have done more to help. They were informative during the intake process and they did answer my questions but they were not pro active when it came to care. I felt she was safe while she was there. The food was okay. The community was a little plain compared to other options in the area. It would not be my long term pick for my mom.
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Response from The Pinnacle of Louisville
June 29, 2020Thank you for your review. Exceptional service and care is at the heart what we do. We invite you to share your experience in more detail with our corporate HR team at [removed]. We would welcome the opportunity in the future to change your 3-star review to 5 stars!
We have been very happy with our experience at Park Louisville. The staff is caring, personable, and does a great job communicating and collaborating with family members on care.
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Response from The Pinnacle of Louisville
September 20, 2019Thank you for your review! We are grateful that you would take the time to share your experience here. We are honored to serve your family at Park Louisville!
[Name removed], [name removed] and [name removed]! Lovely care tenders! You guys go above and beyond for the residents.
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Response from The Pinnacle of Louisville
August 29, 2019Thank you for your 5-star review!
My wife's mother there until August 17th when she passed away, they were caring and very helpful thru the end. Would, and have, recommended them.
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Response from The Pinnacle of Louisville
January 25, 2019Thank you for your 5-star review. We are very sorry to hear about the passing of your wife's mother. Losing a loved one is hard and the fact that you would take the time to share your recommendation here means so much to us.
Do not send your loved one they are not watching your loved one ,I pulled my mother out do to head nurse !place went down hill she let go good help hired staff who play games on cell phones and take cigarette brakes every 10 minutes There are other reasons I took mom out I tried to have the issues taken care of But they didn't care DON'T SEND LOVED ONE HERE !!
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My mother has been here since [date removed]. they always keep us informed of anything that happens with her. They contact us about any medicine changes they see she needs. The staff has been exceptional.
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Response from The Pinnacle of Louisville
July 20, 2018Thank you for your review! We strive to give everyone a great life. At Park Louisville, we take pride in our staff and the exceptional work they do!
Everyone was very nice and answered all my questions. I liked the facilities. I hope my mother can go here !
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Well, my loved one was not there at the Arden Courts of Louisville for very long, only for about six days or so when she passed away. She did get really good care while she was there at the facility though.
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See what the neighborhood has to offer and what’s nearby:
The Pinnacle of Louisville offers Studio. Learn more.
The Pinnacle of Louisville has received an average review rating of 4.1 based on 21 reviews. See all reviews.
Call (502) 423-8776 to reach a resident at The Pinnacle of Louisville.
To reach a resident at The Pinnacle of Louisville call: (502) 423-8776
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.