Vitality Living Springdale

The community is very close to our family which makes visiting very convenient - that was a deciding factor for us. Even though our loved one does not always participate in the activities we appreciate how encouraged the staff members are to our loved one. Based on the experience we have had so far we would recommend Vitality Living to other families.

I toured with Vitality Living Springdale and really liked the facility. It was very nice and the staff were all wonderful. I took my brother here and he just did not feel that it was as vibrant and active as what he was looking for.

The sales director [name removed] was absolutely amazing. I was looking for personal care at first but ended up needing memory care for my loved one. The facility was just too large and we were nervous she would get lost.

Good community, not as many activities offered.

I lived here for 2 months while recovering from a physical problem. The staff was beyond excellent, made me feel safe and secure. Of course I will be happy to be back home. But if I need to come to an assisted living. Again, I will come here its like the song from Cheers. I will come where everyone knows my name. (A wonderful experience)

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I have lived at this Atria for yrs. I know we are at the best place. I have friends at other Atria's & they don't get to go places I think we have the best employee's. The driver's; are very kind & thoughtful with a smile.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The location wasn't as central for our family as we would have liked. It was very clean and nice. It was a good place.

The staff is very caring and I am glad we made this choice. The community is neat and clean and they take good care of my loved one. The food is good and they have activities available for the residence. I would recommend this community to others based on my experience.

We chose Atria Springdale because I liked the look of the facility, the rooms, the staff were amazing and it just felt like a place that my loved one would be comfortable in. The room sizes here are really good for the value, they also have options on sizes as well based on your needs. The staff members have been great with communication, especially with not being able to go inside the facility. They are very responsive and helpful and I would recommend them to others who are looking.

I think the thing that I didn't know that I would have liked to have known is that it can be difficult to have your loved one reevaluated for level of care needed if they improve. Our loved one went in at a higher level of care that was more expensive because she was recovering from a surgery, so we thought she would get down to a lower level once she recovered. And now that she'd doing better, I've been asking for months for her to be reevaluated and running up against a wall. So if your loved one is improving, just know it has proven difficult for us to obtain a new evaluation. I'm also frustrated that there's no consistency in friendliness of the staff. Several times they've let me push my loved one back to her room, and other times I've been confronted kind of rudely with no solutions offered - like, oh we'll do it, or if you're wearing a mask or vaccinated, it's okay. That lack of consistency is the worst part. I feel like she's gotten great care, and they seem to help her as much as she wants them to. The limited amount of areas I've seen have been very clean. The residents have just lately been able to get back to eating in the dining room. Any friction we've experienced has been about communication. At this point, I'm just feeling like they don't want to revaluate her and take her down a care level, which isn't sustainable for us.

My mother has sundowners and her cat helps her out during these times. Atria has helped with any concerns mom has about her cat and it helps out a lot. The staff is so polite and caring. They treat everyone and animals like family. When you walk into Springdale it just feels like home. I might visit my mom, but I am also visiting my other family.

My mother has lived at Atria for over 4 years. She started out in the assisted living side and now lives in memory care. Staff at Springdale love her. They have really done a great job during this pandemic keeping everyone safe and keeping us informed.

A wonderful facility full of kind, compassionate, and caring people. Their jobs are currently being made much more difficult as we all struggle through this pandemic. I appreciate the way they try to engage the residents during this difficult time.

Just had to move my Mother from the Atria on Springdale. Due to their rigid Covid-19 policy my Mother really suffered mentally and physically the last six months. Her mental decline was astonishing and she lost ten pounds. I am heartbroken how she lived for the last several months. When I went into her apartment to pack her things it was FILTHY!! I was horrified. Clearly, no one had been cleaning it. In addition I had been paying for laundry service that was not being done. She tried to wash it herself and it was stolen before she got back to finish it. Perhaps the saddest was a incident where the aides had been taunting her that one of my Mother’s neighbors reported to me. They were short staffed and not all the aides should be caring for the elderly. In my opinion it seems that protecting the facility against possible litigation from Covid-19 is of greater importance than their basic humanity of caring for their residents.

We couldn’t have picked a better place for Mom. It was hard convincing her to move from her home, but once at Atria, Mom started to thrive. The activities, the friends she made, she was smiling and soon enjoying life again. I would love to eat lunch with her in the dining room. The food and atmosphere were very nice. Mom had choices with every meal, she loved being able to choose her favorites. My only regret is not getting moved to Atria Springdale sooner. Her quality of life was so much better there, and the staff truly cared about her!

Just wanted to leave a Short note about the excellent care that Atria provided for my grandmother. They were awesome with catering around what her interests and hobbies are when she was on assisted living and allowed her to keep her cat. Taking her keys was perhaps the biggest issue with her moving in. They allowed us to keep her car there in the parking lot where she could see her car every day. She quickly realized that she didn’t need her car because Atria had transportation that would take her anywhere she wanted to go. This made a hard transition so much easier because we were able to make small changes at a time rather than take all of her independence at once. When she got a little older and the dementia started getting worse, they helped make the transition to the Life Guidance as seemless as possible. She was able to live a dignified life. Thank you to all the staff that made this possible.

My elderly parents moved to Atria Springdale nearly 5 years ago looking for a place they could truly call home while enjoying activities and receiving the daily assistance they needed, no longer able to care for a home and needing daily assistance. It is a smaller facility, large enough to provide varied activities but small enough to be warm and more like large family community. Mom and Dad felt the friendliness of the staff and the home-like feel of the building when we first toured the facility and Atria truly became their Home. They allow pets-this was a necessity because Mom and Dad could not give up Kitty! From the Director to the Aides, everyone is truly caring and always smiling and interacting with the residents on a personal level. They get to know each individual as a person, and cater to everyone’s individual interests as best they can. They have a resident council helping plan activities. They encourage families to be involved and participate in activities. When Mom transitioned to the Life Guidance Memory Unit, which we anticipated, and is conveniently located in the building and easy for Dad to walk to visit her, the staff was extremely supportive of Dad and of me in helping us during that difficult time. And of course they take excellent care of Mom in her confused state with such patience and specialized activities for dementia residents. They try to keep residents involved in activities they previously enjoyed, like art, music or gardening. [Name removed] the Director, [name removed] the nurse, [name removed] the Activities Director, [name removed] Director in Life Guidance, and all of the staff is always ready to talk and listen to my concerns and assist in any way they can. During these difficult Covid times they have communicated frequently and prioritized keeping residents safe and healthy, and done so many creative things to try to keep the residents’ spirits up while under lockdown, and done their best to keep them thinking and moving and helping the residents stay in touch with family with FaceTime and Zoom. I cannot recommend the Atria Springdale community enough. They are Family.

My father and I have been so blessed by Atria Springdale. From day 1, they have been an answer to prayer. My mother was dying when I had to, rather suddenly, move my father into Atria. They had one day's notice and they welcomed him with open arms and made every effort to make it as comfortable of a process as possible. What could have been a very horrible situation, turned into a beautiful transition for him. He has been there for a little over 3 years now and he has been so well cared for and loved. He suffers with Dementia and had to move from Assisted Living to Life Guidance a year ago and that transition was also amazingly smooth! The Resident Services Director, [name removed], has been so hands on and on top of it from the very beginning...she puts her heart and soul into her work and truly cares for each resident. I have such an appreciation and respect for the caregivers and staff who work there...they are all heroes in my eyes and I am extremely thankful for their hard work and care. I highly recommend Atria. It truly has been a place my dad feels happy and comfortable in and I feel thankful he can call it Home.