The Laurels & The Haven in Highland Creek

I’m adding to a previous review. I forgot to mention that the activities are basically the same week after week. There is little to help keep seniors mentally stimulated. There is little to help with any manual manipulation activities. There are however plenty of ice cream socials. If you are looking for an assisted living community that doesn’t allow its residents to become bored, again look elsewhere!!

My mother has lived here for 18 months. Over the past 6 to 8 months things have changed dramatically. Staff is constantly changing and consistency of care is questionable. Management tries but is unable to follow through with what is promised. If we were looking again for assisted living for our mother we would definitely look elsewhere.

My loved one has been a resident for several years. Overall the Laurels is very nice. They redid the furniture in the living room this past year and it is not good. Obviously a designer from corporate did it to look good but it is not functional - way too big for almost all residents and doesn't take spills and other possible accidents into consideration with the fabric choices. They also only updated the main living room and dining room - not the resident rooms which REALLY NEED IT! They also hired a new general manager this past year. She [Removed] is awful. Cold as a fish, very unfriendly, autocratic and doesn't listen well. She and the new head of nursing, [Removed] (lots of recent turnover) are both uncaring and dictatorial - no partnership/discussion with them on issues - just declarations of decisions that were made without any input from family. They seem to be focused on moving residents to The Haven (memory care) so Five Star can make more $$ - makes one wonder if their compensation is based upon that. Food is very good and the caregivers - with the exception of a handful - are nice and very caring. My loved one has had some small items stolen from their room and the cleaning staff regularly opens up a kitchen drawer and eats from the candy in there - without invitation. This is an expensive private pay facility - they do a good job overall, but I expect more at this level - especially from the general manager and head of nursing. They are really bad. Numerous people have complained and Five Star turns a deaf ear. I am listing this review as anoyomous because I do not want repercussions on my parent. That's how much I don't trust [Removed].