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The Laurels and The Haven in Highland Creek

6101 Clarke Creek Pkwy, Charlotte, NC 28269

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Jason - Loved one of resident/client
4.0
my experience

The Community is kept neat and clean and the staff has been very helpful and friendly. The care has been good but we would like to see the food improve. I would recommend this community to others based on our experience.... Read more

Read all reviews

About the facility The Laurels and The Haven in Highland Creek

Feel a sense of security and belonging at The Laurels and The Haven in Highland Creek — a community offering a continuum of care, including custom-tailored assisted living, respite care, and outpatient rehabilitation services. For those with memory loss, this community offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia program. In addition to individualized assisted living and memory care, dedicated team members also offer convenient housekeeping services, which enable seniors to focus on their favorite hobbies and pastimes. Exercise classes as well as daily recreational and social activities are also available to help residents increase their mobility and cognitive stimulation.

This charming community is nestled in a quiet suburban neighborhood. Here, residents can enjoy restaurant-style dining prepared by a talented chef and socialize with their friends and family in the quaint common areas, complete with cozy furnishings and plenty of natural light. Seniors can choose from a variety of private and semi-private apartment homes, all of which can be decorated with their own personal items.

Fill every day with joyful memories, entertaining activities, and friendly fellowship — at The Laurels and The Haven in Highland Creek.

State Classification

The Laurels in Highland Creek is an adult care home, which in the state...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Laurels and The Haven in Highland Creek is a community within Five Star Senior Living properties. See all Five Star Senior Living communities.

Pricing for The Laurels and The Haven in Highland Creek

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
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$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
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/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Laurels and The Haven in Highland Creek

Health Care Services

Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered

Facility Amenities

Transportation & parking

Resident Parking Available
Complimentary Transportation

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas

Services

Beautician

Activities

Devotional Activities On-Site
Activities On-site
Activities Off-site

Reviews

for The Laurels and The Haven in Highland Creek
4.0(23 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.1

Meals & Dining

3.0

Care Services

4.0

Activities

4.0

Staff

5.0

Value for Cost

4.0

Overall Experience
8
10
4
0
1
Date Submitted
0
2
4
Reviewer
0
15
8
0
Care Received
4
19
1-20 of 23 reviews
Sort by

3.0
anonymous - Toured community
Assisted Living
June 8, 2022
Verified Review
Tour experience

The Laurels & The Haven looked like a pretty nice facility right when you walk in but was not as nice as we kept going. They would not let us try any of the food which was a disappointment.

Response from The Laurels and The Haven in Highland Creek

June 9, 2022

Hi. I am the Executive Director and was sorry to see you didn't get a chance to join us for a meal when you came to visit us. Please contact us so we can arrange a time that will work for you to come back and enjoy a meal, and get to know some of the amazing team and residents that make The Laurels & The Haven in Highland Creek a special place. Hope to hear from -- and see you -- again soon!


4.0
anonymous - Toured community
Assisted Living
April 12, 2022
Verified Review
Tour experience

The Laurels is an extremely nice facility. Is is a lot bigger with more residents and we were looking for a smaller place so that the care would be more personalized. There were some cleanliness issues that I found as well, but overall it looked like a nice place just not the right fit for us.

Response from The Laurels and The Haven in Highland Creek

April 19, 2022

Thank you for visiting our community and sharing your impressions. We'd like to invite you to come back and get to know some of our residents and our team, which will give you an opportunity to feel how welcoming we are. While we are larger than some communities, our neighborhood concept gives us an intimate and friendly ambiance. You may also want to consider a respite stay, as you will discover that our residents enjoy an abundance of personal attention. I am the Executive Director and would be very interested in your comments regarding cleanliness. We have high standards and make daily rounds so it would help me to learn more about your observations. Please call me at the community when you have a moment.


4.0
anonymous - Toured community
Assisted Living
July 1, 2021
Verified Review
Tour of The Laurels & The Haven

We toured this facility and it was very nice, we just felt that it was too large for what we were looking for with a lower staff to resident ratio.

Response from The Laurels and The Haven in Highland Creek

July 22, 2021

We are pleased to know that your visit was nice. We staff to meet or exceed state requirements, and routinely assess residents to ensure we understand their current needs. Our goal is to always exceed resident and family expectations. I am the Executive Director and welcome a discussion with you regarding our staffing, and in addition would be delighted to introduce you to some of our residents and families. I believe they will share that they receive an abundance of personal attention. Please come back and see us again!


4.0
Jason - Loved one of resident/client
Assisted Living
June 17, 2021
Verified Review
my experience

The Community is kept neat and clean and the staff has been very helpful and friendly. The care has been good but we would like to see the food improve. I would recommend this community to others based on our experience.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4

Response from The Laurels and The Haven in Highland Creek

June 29, 2021

Jason, thanks so much for sharing your feedback. We appreciate the comments about the community and how the team has been friendly and helpful, and very much appreciate your recommendation. We know that food and the enjoyment of food is one of the highlights of our residents’ day. so I would welcome the opportunity to meet with you and your loved one, along with our Food and Service Director, to learn more about their food preferences. Please contact me at the community at your convenience so we can arrange a meeting.


3.0
anonymous - Loved one of resident/client
Memory Care
March 15, 2019
The Laurels at Highland Creek

I’m adding to a previous review. I forgot to mention that the activities are basically the same week after week. There is little to help keep seniors mentally stimulated. There is little to help with any manual manipulation activities. There are however plenty of ice cream socials. If you are looking for an assisted living community that doesn’t allow its residents to become bored, again look elsewhere!!

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
anonymous - Loved one of resident/client
Memory Care
March 15, 2019

My mother has lived here for 18 months. Over the past 6 to 8 months things have changed dramatically. Staff is constantly changing and consistency of care is questionable. Management tries but is unable to follow through with what is promised. If we were looking again for assisted living for our mother we would definitely look elsewhere.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


5.0
Pam Bass - Loved one of resident/client
Memory Care
October 2, 2018
Highly recommend

My mother-in-law recently moved here. She calls everyday saying she’s had the best day. She raves about the meals and the activities. The med distribution and Doctors Making Housecalls has reduced her stress. Her apartment is stunning.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
anonymous - Loved one of resident/client
Memory Care
October 28, 2017
Would not go there if I knew then what I know now.

Have my parents there for >1year and the services have been declining rapidly. Issue after issue. Misplaced meds. Or meds not given on time. Mandate increasing Level of Care needed for no good reason. Work to push folks over to the Haven as they conveniently asses that memory care is now needed. Someone outside of their business warned me prior to move in, but the folks seemed so honest and nice (fake) that I didn't heed the warning. Food is not good. From the director, to the head nurse, to the wait staff, and med techs, staff turnover is constant.. But, they always have a great excuse. If I can get back the community fee paid, I would find a new place for mom and dad. Check other reviews you can find online. Beware.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.0
anonymous - Loved one of resident/client
Memory Care
December 20, 2016
Good; New General Manager and Head of Nursing are Poor.

My loved one has been a resident for several years. Overall the Laurels is very nice. They redid the furniture in the living room this past year and it is not good. Obviously a designer from corporate did it to look good but it is not functional - way too big for almost all residents and doesn't take spills and other possible accidents into consideration with the fabric choices. They also only updated the main living room and dining room - not the resident rooms which REALLY NEED IT! They also hired a new general manager this past year. She [Removed] is awful. Cold as a fish, very unfriendly, autocratic and doesn't listen well. She and the new head of nursing, [Removed] (lots of recent turnover) are both uncaring and dictatorial - no partnership/discussion with them on issues - just declarations of decisions that were made without any input from family. They seem to be focused on moving residents to The Haven (memory care) so Five Star can make more $$ - makes one wonder if their compensation is based upon that. Food is very good and the caregivers - with the exception of a handful - are nice and very caring. My loved one has had some small items stolen from their room and the cleaning staff regularly opens up a kitchen drawer and eats from the candy in there - without invitation. This is an expensive private pay facility - they do a good job overall, but I expect more at this level - especially from the general manager and head of nursing. They are really bad. Numerous people have complained and Five Star turns a deaf ear. I am listing this review as anoyomous because I do not want repercussions on my parent. That's how much I don't trust [Removed].

Cleanliness

4

Friendliness

3

Care Services

3

Activities

4

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Memory Care
November 21, 2015
Verified Review
No complaints

So far so good and I do not have any complaints with the place.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
June 11, 2015
Verified Review
First Class & Flawless

First class and flawless. They have worked with us. It's never an easy thing, but they worked with us closely. We also got a somewhat of an upgrade on her room for the same cost as the regular. Everything has been good. The food is good. The facility is very clean. The management is outstanding. It has been an excellent experience at The Laurels at Highland Creek. Everyone has been very friendly. It's great.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
May 15, 2015

Staff were friendly. Assistance offered as much or as little as needed. Clean and spacious.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Patty H - Loved one of resident/client
Memory Care
January 28, 2015
Verified Review

We visited 5 assisted living facilities in the Charlotte/Concord area. After comparing all the things my parents wanted in their new home, The Laurels was the best choice. The staff, both administrative & healthcare, are attentive & very eager to help when needed. Thank you for taking great care of my parents!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Patty H - Loved one of resident/client
Memory Care
January 28, 2015
Verified Review

We visited 5 assisted living facilities in the Charlotte/Concord area. After comparing all the things my parents wanted in their new home, The Laurels was the best choice. The staff, both administrative & healthcare, are attentive & very eager to help when needed. Thank you for taking great care of my parents!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
January 13, 2015
Verified Review
very accommodating

They have been very accommodating to my dad, and very friendly to all of us. The food has been excellent as well. The only complaint that I would have is that the sheets are not changed as often as I feel they should be.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

4

Value for Cost

5

Response from The Laurels and The Haven in Highland Creek

March 18, 2015

We always appreciate the feedback of our family members, and are delighted that your experience translates to a four star rating! We are continuously working with our team members on putting our service basics into action. Providing excellent customer service and being accommodating is one of our priorities. It is nice to receive feedback that reinforces these efforts and that our teams are embracing these best practices. We are proud of a lot of things about our Highland Creek community and our dining is at the top of the list! We are pleased that you find it excellent and that you will have many opportunities to join us for a meal. In conjunction with the praise, we recognize your area of concern. We change linen weekly, or of course, if there is a specific incident that would need immediate attention. If we are aware of a preference or need to have linen changed on a more frequent basis, we would be happy to accommodate. Please do reach out to our Executive Director or any member of the team with any requests or concerns, so that we can continue meet and exceed expectations. Thank you again for taking the time to share your perspective and give us an opportunity to address your concern and work towards 100% satisfaction.


4.5
Patty Hoskins - Loved one of resident/client
Memory Care
November 17, 2014
Verified Review
The Laurels of HIghland Creek

We visited 5 assisted living facilities in our area before choosing The Laurels of Highland Creek. My parents chose The Laurels & what a blessing it has been. This very difficult transition was made as easy as possible thanks in large part to the welcoming attitude at the facility. The administrative staff was very accommodating & willing to work with my parents during this really difficult transition time. The staff has been very friendly & attentive in every way too! When comparing in home health care vs. assisted living, The Laurels is a great value for all the amenities offered. More importantly, for us, the socialization of the other residents was just as important as the physical care aspect when picking a facility. It's a community where they look after, encourage & share with each other. I feel like my parents are blessed beyond measure to be there!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.0
SK - Loved one of resident/client
Memory Care
September 8, 2014
Verified Review
Overall my loved one's stay at The La...

Overall my loved one's stay at The Laurels at Highland Creek went well. I was pleased with the friendliness of the staff, cleanliness of the facility, and care they provided.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
Loved one - Toured community
Memory Care
February 14, 2014
Verified Review
I really liked them a lot!

I really liked them a lot! They were a sister community with the one we chose. It's not in a very good part of town. They had a lot of amenities and they were clean and friendly.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Laurels and The Haven in Highland Creek

February 28, 2014

Thank you for taking the time to share your thoughts and compliments! We realize that being in the heart of a large, upscale neighborhood does put us a little off of the beaten path for some. We are pleased to know that you found a great fit and location with one of our sister communities.


5.0
Family - Loved one of resident/client
Memory Care
November 14, 2013
Verified Review
Kind, Helpful Staff

It was a very good place. The staff was very friendly and very helpful. Our aunt was very reluctant to go but once she got there the made friends and was well taken care of. She just recently passed and they were very helpful; they sent flowers. I would definitely recommend them. We looked at a few places in the area and The Laurels seemed to be the best fit for us.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
A Place For Mom Customer - Toured community
Memory Care
September 15, 2013
Verified Review
laurel place is excellent c...

laurel place is excellent choice for assisted living but right now he needs a nursing home

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 23 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around The Laurels and The Haven in Highland Creek

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Laurels and The Haven in Highland Creek

The Laurels and The Haven in Highland Creek offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

The Laurels and The Haven in Highland Creek has received an average review rating of 4 based on 23 reviews. See all reviews.

Call (704) 947-8050 to reach a resident at The Laurels and The Haven in Highland Creek.

To reach a resident at The Laurels and The Haven in Highland Creek call: (704) 947-8050



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.