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Wickshire Steele Creek

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13600 South Tryon Street, Charlotte, NC 28278

8.0
Review score
21 reviews
Add review
8.0
Review score
21 reviews
5 star
24%
4 star
29%
3 star
14%
2 star
14%
1 star
19%
See all reviews
7.6
Review score
236 reviews
10 facilities
For pricing & availability:
(866) 374-4058
Wickshire Steele Creek
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Wickshire Steele Creek community exterior
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Teffany Shepard
-
Family/friend
4.0
Wickshire Review for loved one
[name removed] has provided professional and informative information from day 1 which helped our family feel we were making the right choice for our parents. She would always answer questions or concerns and continues to do so. She has ensured that the staff provide nurturing care for our

About the facility
Wickshire Steele Creek

At Wickshire Steele Creek, it’s not about age, it’s about life. This premier senior living community offers personalized assisted living and memory care services in Charlotte, North Carolina. With compassionate care for Alzheimer’s, dementia, and other memory conditions, residents maintain their independence while receiving the help they need to age gracefully.

Wickshire Steele Creek offers an array of unique amenities among common living spaces. Reignite an old hobby in the arts and crafts studio, unwind in tranquil outdoor spaces, or enjoy a nutritious meal prepared by professional chefs. When it comes to personal and medical assistance, residents experience friendly, engaged staff that provide personalized care as- needed.

Wickshire Steele Creek offers an array of spacious floor plans. With private and shared options, bathrooms equipped with safety features, and services such as housekeeping and maintenance, residents may enjoy all the amenities of a comfortable home without any of the stress.

With Downtown Charlotte a short drive away, residents can take advantage of all the nearby amenities and attractions to enhance their senior living experience.

State Classification

Wickshire Steele Creek is an adult care home, which in the state of North Carolina is a home that provides care, assistance with activities of daily living, supervision, and assistance...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Wickshire Steele Creek

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Wickshire Steele Creek

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Wickshire Steele Creek community exterior
Wickshire Steele Creek

13600 South Tryon Street, Charlotte, NC 28278

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Sunrise of Providence

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Brookdale Charlotte East
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8.0
Review score
21 reviews
8.0
Review score
21 reviews
5 star
24%
4 star
29%
3 star
14%
2 star
14%
1 star
19%
9.5
Review score
67 reviews
9.5
Review score
67 reviews
5 star
44%
4 star
33%
3 star
13%
2 star
0%
1 star
10%
9.2
Review score
63 reviews
9.2
Review score
63 reviews
5 star
56%
4 star
33%
3 star
8%
2 star
3%
1 star
0%
9.1
Review score
80 reviews
9.1
Review score
80 reviews
5 star
48%
4 star
31%
3 star
13%
2 star
5%
1 star
3%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Wickshire Steele Creek

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • Professional Chef
  • International Cuisine
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • Vegetarian
  • Special Dining Programs
  • Room Service
  • Restaurant Style Dining
  • Anytime Dining
  • Meals Provided

Room Amenities

  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Handicap Accessible
  • Ground Floor Units
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Property Convenient to Public Transit
  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Central Fireplace
  • Outside Patio
  • Outdoor Common Areas
  • Indoor Common Areas
  • Computer or Media Center
  • Beauty Salon
  • TV Lounge
  • Meeting Room
  • Private Bath
  • Barber Shop
  • Library

Recreational areas

  • Game Room
  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Visiting Chaplain or Priest
  • Resident Band or Musicians
  • Karaoke
  • Book Club
  • Community Service Organizations
  • Devotional Activities Offsite
  • Happy Hour
  • Birthday Parties
  • Current Events Club
  • Cooking Classes
  • Walking Club
  • Art Classes
  • Yoga / Chair Yoga
  • Brain fitness / Dakim
  • Protestant Services
  • Bridge Club
  • Men's Club
  • Cards / Pinochle Club
  • Live Well Programs
  • Cooking Club
  • Reminiscence Programs
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Bible Study Group
  • Quilting or Sewing Club
  • Holiday Parties
  • BBQs or Picnics
  • Forever Fit
  • Live Musical Performances
  • Other Religious Services
  • Community Service Programs
  • Wii Bowling
  • Live Dance or Theater Performances
  • Activities Off-site
  • Educational Speakers / Life Long Learning
  • Day Trips and Outings
  • Activities On-site
  • Stretching Classes
  • Catholic Services
  • Trivia Games
  • Light Therapy Programs
  • Visiting Rabbi

Reviews

for Wickshire Steele Creek

8Review score21 reviews
8.0
Review score
21 reviews
5 star
24%
4 star
29%
3 star
14%
2 star
14%
1 star
19%
Wickshire Senior Living
7.6
Review score236 reviews10 communities
Write a review
A Place for Mom has scored Wickshire Steele Creek with 8 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Wickshire Steele Creek has 21 reviews with an average "overall experience" of 3.2 out of 5.
Overall Rating
3.2
Cleanliness
4.3
Friendliness
4.1
Care Services
3.6
Staff
3.8
Meals & Dining
3.6
Activities
3.5
Value for Cost
3.7
A Place for Mom has scored Wickshire Steele Creek with 8 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Wickshire Steele Creek has 21 reviews with an average "overall experience" of 3.2 out of 5.
Parent company
Wickshire Senior Living
7.6
Review score236 reviews10 communities
Logo for Wickshire Senior Living
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Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 21 reviews
Anonymous - Family/friend
Memory Care
April 15, 2024
1.0
Verified Review
Not recommended
The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
3
Activities
1
Value for Cost
1
JB - Family/friend
Assisted Living
April 10, 2024
2.0
Verified Review
Not recommended
My loved one was previously a resident at Wickshire Steele Creek. The admissions person was nice. Staff & communication: a few were friendly and answered questions. Most were lacking people skills, compassion, patience and seemed to want to get you off the phone or pass it onto another person only to get an answering machine most of the time. We were over 2 hours away and work full time jobs. Overall, the communication was bad. I left emails and voice messages with no returns. I had to keep calling. The move in process was medium. Half of the staff was rude out of 3 people: 2 rude. 1 helpful. The meals were fine. Clothing, upon leaving, my loved one only had 5-6 items of his to take with him. Shirts and jeans, 1 pair of socks and his shoes. Who knows what happened to all of his clothes! That's a problem in most facilities. Waste of an elderly person's and family's money. The facility smelled fine and seemed clean. Once checked out to relocate, I signed a form for medication that was left belonging to my loved one to be sent to the facility that he was moving to. Then I was billed for a month's worth regular prescriptions that didn't even leave with him. The bill wasn't paid for, over $400 to Omnicare, by my loved one as he didn't leave with what he was charged for. It's a beautiful facility, but I wouldn't recommend it to anyone.
Cleanliness
4
Friendliness
2
Care Services
2
Staff
2
Activities
3
Value for Cost
2
Deborah B - Toured community
Assisted Living
April 3, 2024
1.0
They lost their license in January 2024
I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.
Anonymous - Family/friend
Assisted Living
March 11, 2024
3.0
Verified Review
Pros and cons
Overall experience: ok, a lot of turnover... currently there is uncertainty, apparently they are under investigation, facility could be closed sometime this year. Friendliness: very friendly and pleasant staff Quality of care: overall good care... I think the more the family is visible and present, it impacts the overall care of the resident (I am there all the time) Food: mediocre at best... Activities: they seem to have a good amount of activities (my father does not attend) Value for the money: I think it should be based on individual needs-... I feel like I pay a lot for the room itself, my dad is very still independent and so he does not demand a whole lot of care.
Robin - Family/friend
Assisted Living
January 10, 2024
2.0
Verified Review
Not recommended
Staff kept changing without notice, incorrect meds given, pretended not to receive emails and ignored my phone calls. Made my Mom sick with bad food and was hospitalized with no notification to the family. I will never refer anyone here ever. The staff that cared for my Mom was good to her but the new Administrator was very flip and uncaring about my Mom and her overall care. Wickshire changed Administrators 3 times in one year. Not a good look and was a very unpleasant experience for family and my Mom. My Mom got e-coli from Wickshire and it was downhill for her from there. Then they rejected taking her back. She's was pretty okay prior to that.
Cleanliness
5
Friendliness
5
Care Services
2
Staff
1
Meals & Dining
4
Value for Cost
2
Teffany Shepard - Family/friend
Assisted Living
September 10, 2023
4.0
Wickshire Review for loved one
[name removed] has provided professional and informative information from day 1 which helped our family feel we were making the right choice for our parents. She would always answer questions or concerns and continues to do so. She has ensured that the staff provide nurturing care for our mom. (staff at the nursing station address her as mom or grandma!)especially with the recent loss of our father. I was so pleased to see this the whole week I visited,with them sharing how sweet & loving mom is. We are pleased with the daily activities contributing to her improved mood & socialization. Mom loves it here & braggs about the food! [name removed] has been a True Blessing in giving us peace of mind.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
May 23, 2023
4.0
Verified Review
Wickshire Steele Creek Review
Overall I'm very satisfied- really nice staff. It the beginning stages of communication there were some unclear or misleading info regarding medication management fees, food, etc. just to make sure questions are asked so that expectations are clear. My loved one always complaints to me that the food has no taste, not sure... it may be an individuals specific taste perhaps... just not my thing...
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
1
Activities
4
Value for Cost
5
Autumn H - Family/friend
Memory Care
March 31, 2023
5.0
Wickshire makes it easier to make a hard decision.
I am impressed with the staff, cleanliness and comfort given to patients in this facility. My loved one is a difficult case and he's treated well, with respect even he probably doesn't deserve it. I believe my loved one is in the absolute right place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
March 14, 2023
3.0
Verified Review
Make multiple trips for visits of you can.
Be sure to visit in the morning and late afternoon. Very different feeling and people working. As with everywhere, you will find really good caregivers that are good at their job and others that probably should not be in this career field. There's been a lot of change over just in the four months we have been here in leader ship and staff. I truly believe they're trying to fix some of the issues that they have had at this facility. Making an effort gives hope that they will be able to staff positions with the right people.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
3
anonymous - Family/friend
Memory Care
January 24, 2023
4.0
Verified Review
Wickshire Steele Creek Review
They did have some water damage recently. The pipes froze and burst a few weeks ago - but that was no fault of theirs. Other than that, things are going pretty well so far.
Anonymous - Family/friend
Assisted Living
December 19, 2022
4.0
Verified Review
Friendly Staff
They had staffing problems, which have seemed to level out. They are working hard. The food could be better. They can improve by adding, more fresh veggies/fruits. The staff is very friendly, and thoughtful. They havel limited outside space, and the residents don't have transportation. So those are other things, that theycan improve on.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
2
Value for Cost
5
Kim - Family/friend
Assisted Living
September 16, 2022
5.0
Verified Review
Peace of Mind
My loved one loves the food. They have a family room, where residents can watch TV. It was a slow procees, with getting my loved one moved in. It's a great place, and my loved one is doing much better than at previous facility. I picked because of the price, which was a big concern,, and it was a place where my loved one would be comfortable. It is the perfect place for your loved one. [name removed] from APFM was very helfpul.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Wally - Family/friend
Assisted Living
September 6, 2022
4.0
Verified Review
Great place for loved one
The cleanliness is getting better. It's very expensive. The staff is very friendly, they are willing to listen, and don't brush you off. They are always willing to offer suggestions, and work together with the family. The financial assistance, could be improved. We chose this place over others, because it's close to our home, and is a very good location.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Activities
5
Value for Cost
2
Linda S - Family/friend
Memory Care
April 12, 2022
0.5
Verified Review
Never been more disappointed in my life
My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!
Brian W - Toured community
Assisted Living
October 18, 2021
4.0
Verified Review
Our tour experience
Our family had an in person tour and everything was good, we really liked the way the community was set up but the only difference was the price which is why we went with another community.
anonymous - Toured community
Assisted Living
September 3, 2021
2.0
Verified Review
Our Tour Experience
I was not impressed with them at all. It really felt like a traditional nursing home. When you walk in, the smell of body odor hits you right in the face. I knew right away this wasn’t the place I would put my mom. Surprisingly, there was not that much of a difference in cost compared to the place that we chose, which was so much nicer.
Carrie - Toured community
Assisted Living
August 19, 2021
3.0
Verified Review
Our Tour Experience
I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.
Tanya - Family/friend
Memory Care
February 18, 2021
5.0
Verified Review
excellent affordable care for your loved one
The community went above and beyond to take care of our loved ones. The community had a good covid plan and did an amazing job keeping the residence safe. I would definitely recommend this community to others
Cleanliness
5
Friendliness
5
Care Services
5
Value for Cost
5
Kristy R - Family/friend
Memory Care
October 19, 2020
1.0
Verified Review
Don't Be Fooled by The Sales Pitch
My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.
Cleanliness
4
Friendliness
1
Value for Cost
3
Care Services
1
Activities
1
Beverly - Family/friend
Memory Care
March 2, 2015
5.0
Verified Review
Great place
We have been extremely pleased with the care my father-in-law has received. They are very patient and deal with his confusion and agitation with calm redirection and distraction. Dealing with Alzheimer's can be very frustrating for family members, but allowing someone else to provide his care we can now be his family again. They have an amazing staff an a very spacious locked unit. When we leave him, we know he is safe.
Cleanliness
5
Friendliness
5
Care Services
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 21 reviews

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Frequently Asked Questions
about Wickshire Steele Creek

Wickshire Steele Creek offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Wickshire Steele Creek 8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 705-2727 to reach a resident at Wickshire Steele Creek.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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