Wickshire Steele Creek

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38 Reviews

• (21)

  A Place For Mom

• (17)

  SeniorAdvisor.com

We have never had such a bad experience then we did with this community. Our experience was just so bad its been something our family has had to overcome. We were told the staff members at this community were able to handle residents with a more combative behavior when it came to having Alzheimer's, but when we arrived they never came to assess him and understand his exact needs. They accepted our loved one without any sort of evaluation and our family had to pay between 3,500-4,500 in entrance fees. We had to pay that fee without knowing this fee ahead of time. Our loved one was only there for two weeks none of that entrance fee payment was reimbursed which didn't seem right since they never came to assess him in the first place. Once our loved one was discharged from the facility, we received a bill for over 1,000 dollars for his medication which he never took because it was a three months supply and he was only there for two weeks. We also never even saw those medications. The person in charge was great, we really liked her she was good with communicating with us. Our loved one was a little more combative due to his Alzheimer's and we felt at times other members at this community would egg him on and make him extremely uncomfortable. We were never there to see his "combative behavior" but we received a phone call one day saying he was being combative and it sounded like the person that called thought it was funny with whatever situation had happened.

Along with other reviews - clothes not kept clean, finding her wearing men’s clothing, safety hazards that have been documented, and the lack of cleaning rooms. They seemed to have restructured so hope this will change things. Keeping an eye out.

The community is kept clean and they make sure the residents' rooms are in order. All the staff so far have been wonderful people. They have given the best care they can. Especially though the Covid-19 pandemic, they have done a good job with giving us weekly updates on the status of the community and on the rare occasions something does happen, they are quick to let us know. They are very professional. The Crossings is a good value for the price given the level of care.