Wickshire Steele Creek

My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!

Our family had an in person tour and everything was good, we really liked the way the community was set up but the only difference was the price which is why we went with another community.

I was not impressed with them at all. It really felt like a traditional nursing home. When you walk in, the smell of body odor hits you right in the face. I knew right away this wasn’t the place I would put my mom. Surprisingly, there was not that much of a difference in cost compared to the place that we chose, which was so much nicer.

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

The community went above and beyond to take care of our loved ones. The community had a good covid plan and did an amazing job keeping the residence safe. I would definitely recommend this community to others

My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.

We have been extremely pleased with the care my father-in-law has received. They are very patient and deal with his confusion and agitation with calm redirection and distraction. Dealing with Alzheimer's can be very frustrating for family members, but allowing someone else to provide his care we can now be his family again. They have an amazing staff an a very spacious locked unit. When we leave him, we know he is safe.

My mom is a resident at The Crossings and I couldn't have found a better place for her to live. Every single person in there has been caring, kind, accommodating and loving. She loves it there, loves the residents and the staff. I have piece of mind knowing she's being well-taken care of day and night. The facility is clean, beautifully decorated and managed well. I am thrilled to have my mom there!