The Crossing at Oak Hill Assisted Living and Memory Care

If I could give this facility negative stars, I would. Both of beloved parents live there. It used to be called [community name removed] and in July it switched over to Spectrum. It was bad already, but under Spectrum it has gotten even worse. They are TERRIBLY understaffed. A caregiver approached me on a recent weekend and said, "This place is not safe. You should move your parents somewhere else." The food is not good. You cannot get anyone on the phone. Extremely lengthy response times to hitting call buttons. Activities are limited unless you like Bingo. They WILL NOT call you if there is a problem (parents getting Covid no call...parents falling down multiple times...no call). My dad fell down twice after NO RESPONSE from hitting the call buttons he just got up to do for themselves. We use [company name removed] for occupational therapy and they have said that the place is not good. Look elsewhere.

Good facility. Good location. Positive reaction.

Felt inviting any really like the staff and facilities. Number one choice depending on availability when we take that step

It is a good place for my mom and i like it. We moved her into the memory care and I have been happy. I have neighbors that have family in the community and they are happy. They have a chef who makes meals that are really good. The activities are more in the Memory Care and they do different stuff. I also take my mom out on my days off. It is clean and the Memory Care doesn't smell. I think they became short staffed, there was 2 people in the memory care and now there is one.

We will be moving my mother to this for better care. The previous community she was at had a change in ownership, and everything was going down hill. I'am looking forward to her move to this community. It is nice community with kind people. They have lovely staff, and I know she will be in good hands. This is going to be a good community for her, and her needs.

for some reason, Mom didn't like it - I thought it a lovely place with sunny rooms.

My mother has recently made the move into this community and so far I am very pleased with how things are going for her. The thing I am most impressed with would have to be the staff. They are always attentive to her needs and keeping in good communication with me about all of her needs. She has had no complaints about the tasty meals and enjoys participating in activities with the other residents from time to time. I could have not picked a better place for her and am very pleased with the experience.

This community has a lot of nice area outside for the residents to enjoy. The people I met were nice. The community looked nice. They offer daily activities, however I just felt this was not the right fit for my loved one.

It was a positive experience with Legacy Oaks. The staff was friendly and answered all of our questions. We did not choose Legacy Oaks because the price wasn't within our range.

My father has made the move to Legacy Oaks and so far it has been a good experience. We are pleased with the care he is receiving...

The community is clean, nice and spacious. They offer a lot of daily activities and mom enjoys participating in some of them. The staff are super friendly and professional. She likes the food and they do have places you can get privacy if you would like. I would recommend this community.

My mother-in-law has a friend at this community that she knows and visits. When we were looking for a community they gave her a packet and showed her an available room. She felt the room was too small and after consideration realized the community was many miles away from her family and the family would have to travel through bad traffic.

My parents are still adjusting to all of the changes since moving into the community. The staff have been very accommodating and helping them to adjust as much as they can. So far, things are going pretty well.

Legacy Oaks certainly met our expectations in terms of the look and feel of the memory unit and common areas, types of services provided, staff qualifications, policies and procedures, pricing, location and suitability for our mom. [Removed] was very helpful in providing detailed information to us about Legacy Oaks.

We looked at seven places for my mother before deciding on Legacy Oaks. From my mother's first day there, we have been impressed by the friendliness of the entire staff, the ease with which we can communicate with them, and their willingness to be flexible to accommodate my mother's needs. The place is beautifully decorated, which pleases my mother very much. Despite her dementia, she still cares very much about her surroundings, inside and outside. She has a room big enough to hold many of her paintings and other treasures. She has two big windows and a wonderful view of the woods behind the building. We placed a bird feeder outside her windows, and she has even seen deer. I thought the move would be difficult for her, but the Legacy Oaks staff are doing everything possible to help her adjust. We are extremely pleased with our choice.

There are various activities that this place offers like yoga, cooking, and art classes. The tour guide was friendly and very informative regarding the services they offer. I thought the rooms had a good size to them and the whole community was up-kept. I would recommend a tour of Legacy Oaks Assisted Living and Memory Care.