The Cottages of New Lenox

I cannot say enough how much the caregivers and executive staff work to make sure the residents receive not only the best in care, but that they are HAPPY each day. These people work tirelessly to make sure their "family" members receive the best in daily care, meals and personal assistance. I am thankful each day that they care so much for each of residents in their care and there is never a problem too large or small for them to address. It's above and beyond each and every day. You are all my heroes. THANK YOU from the bottom of my heart.

The staff is very friendly and helpful overall. We've had a few incidences, some which may be attributed to us being new to this type of living situation and some from The Cottages. We've worked together and resolved the issues. We initially had a problem with mom's laundry but that has been addressed and corrected. We really like that there are only 16 rooms in each cottage and that we have 24 hour access.

I toured this facility with my family while looking for a place for my Dad. It’s a beautiful community and privately owned, which is something I liked. However, it isn’t just one big facility but rather a lot of little cottages. I could see the potential and positives but I didn’t think it was the right fit for my Dad. There is a common area, like a big courtyard, but everyone eats individually and each cottage comes with its own kitchen. It was a very modern type of cottage where everything was made up of black granite and white cabinets, but Dad was used to living on a farm in a country setting so it felt like too big of a change for him. A few negatives were that they wouldn’t accept his dog and wouldn’t allow him to smoke. Ultimately, it didn’t fit the needs my Dad had, but I’ve already told my own kids to bring me here when it’s time for me to move in somewhere.