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1681 Willow Circle Dr, Crest Hill, IL 60403
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Anonymous
-
Child of resident/client
5.0
Beautiful facility
I wish the assistant director would get the monthly certification from the DON instead of me having to contact DON to fill out the form and have them send it to me. Ten days into the next month I have to contact them for the information, where I think they should be on top of it, and send it into the insurance within the first 2-3 days. Instead I have to do it to make sure the insurance company gets it in a time manner.
Everything else was wonderful. It's a beautiful facility. The apartments are very nice. The staff is all very nice and helpful and caring. She loves the activities.
About the facility Willow Falls
Residents at Willow Falls enjoy life in a senior living community that puts their wants and needs first. With an active and supportive care team on site at all times, residents receive round-the-clock care daily. The care team provides assisted living, independent living, and memory care services, so residents can stay healthy, independent, and engaged in life at Willow Falls.
The Willow Falls community features upscale finishes and modern amenities. The community has relaxing and social seating areas, a fitness center, an indoor pool, and an outdoor courtyard for residents to utilize at their convenience. Seniors can also stay social by participating in Willow Falls group activities.
Running errands is easy as the senior living community is close to a wide variety of neighborhood amenities and businesses. With grocery stores, pharmacies, banks, and restaurants nearby, Willow Falls residents have no problem getting where they want to go.
State licensing information
To explore the licensing information and compliance histories of senior living communities in the state of Illinois, visit the Illinois Assisted Living and Shared Housing License Establishment Listings or the Illinois Supportive Living Program databases.
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for Willow Falls
Total monthly costs depend on room type, select services, and the level of care needed.
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1 Bedroom
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Memory Care
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Willow Falls
1681 Willow Circle Dr, Crest Hill, IL 60403
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1100 N. River Road, Shorewood, IL 60404
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8.5
Review score
39 reviews
8.5
Review score
39 reviews
5 star
61%
4 star
21%
3 star
18%
2 star
0%
1 star
0%
9.8
Review score
98 reviews
9.8
Review score
98 reviews
5 star
78%
4 star
11%
3 star
6%
2 star
1%
1 star
4%
9.6
Review score
175 reviews
9.6
Review score
175 reviews
5 star
64%
4 star
21%
3 star
6%
2 star
4%
1 star
5%
9.6
Review score
77 reviews
9.6
Review score
77 reviews
5 star
65%
4 star
23%
3 star
6%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Willow Falls
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- Incontinence Care
- Diabetic Care
- High Acuity Care
- Non-Ambulatory Care
Meals & Dining
- Pureed Meals
- Low / No Sodium
- Room Service
- Meals Provided
- Restaurant Style Dining
- Guest Meals
- Vegetarian
- No Sugar
- Special Dining Programs
- Professional Chef
Room Amenities
- Handicap Accessible
- Ground Floor Units
- Cable or Satellite TV
- Air Conditioned
- Wi-Fi/high-speed internet
- Bath Tubs
- Kitchenette
- Garden View
- Wheelchair Accessible Showers
- Full kitchen
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Covered Parking
- Complimentary Transportation
- Property Convenient to Public Transit
- Uncovered Parking
Common areas
- Private Bath
- Outdoor Common Areas
- Meeting Room
- TV Lounge
- Outside Patio
- Central Fireplace
- Indoor Common Areas
- Computer or Media Center
- Barber Shop
- Library
- Beauty Salon
Recreational areas
- Fitness Center
- Piano or Organ
- Arts and Crafts Center
- Movie or Theater Room
- Raised Garden Beds
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
Languages spoken
- English
Activities
- Stretching Classes
- Catholic Services
- Community Service Organizations
- Quilting or Sewing Club
- Men's Club
- Live Dance or Theater Performances
- Live Well Programs
- Tai Chi
- Walking Club
- Bible Study Group
- Brain fitness / Dakim
- Live Musical Performances
- Wii Bowling
- Educational Speakers / Life Long Learning
- Cooking Classes
- Forever Fit
- Trivia Games
- Holiday Parties
- Visiting Chaplain or Priest
- Cooking Club
- Reminiscence Programs
- Gardening Club
- Cards / Pinochle Club
- BBQs or Picnics
- Intergenerational Programs
- Activities Off-site
- Book Club
- Activities On-site
- Birthday Parties
- Current Events Club
- Happy Hour
- Devotional Activities On-Site
- Montessori Programs
- Wine Tasting
- Christian Services
- Day Trips and Outings
- Bridge Club
- Community Service Programs
- Yoga / Chair Yoga
- Sensory-based Programs
- Resident Band or Musicians
- Art Classes
Reviews
for Willow Falls
Write a review
A Place for Mom has scored Willow Falls with 8.5 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Willow Falls has 39 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.4
Staff
3.7
Meals & Dining
3.2
Activities
4.4
Value for Cost
4.2
A Place for Mom has scored Willow Falls with 8.5 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Willow Falls has 39 reviews with an average "overall experience" of 4.4 out of 5.
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1-20 of 39 reviews
Anonymous - Family/friend
Assisted Living
May 5, 2025
Beautiful facility
I wish the assistant director would get the monthly certification from the DON instead of me having to contact DON to fill out the form and have them send it to me. Ten days into the next month I have to contact them for the information, where I think they should be on top of it, and send it into the insurance within the first 2-3 days. Instead I have to do it to make sure the insurance company gets it in a time manner.
Everything else was wonderful. It's a beautiful facility. The apartments are very nice. The staff is all very nice and helpful and caring. She loves the activities.
Ginger C Bell - Toured community
Independent Living
April 12, 2025
Great place
We picked this community for my dad. He moved in about 6 weeks ago and is very happy with his new surroundings. When the warmer weather comes we're excited to see around the grounds. I'm hoping he'll be more active.
Response from Willow Falls
April 28, 2025
Thank you for sharing your experience! We’re so glad to hear that your dad is happy with his new surroundings. It’s wonderful to know that he’s settling in well. We’re also excited for you both to explore the grounds when the warmer weather arrives — there’s so much to enjoy! We look forward to seeing your dad become even more active and involved as time goes on.
Anonymous - Family/friend
Assisted Living
March 7, 2025
Things to know about Willow Falls
They are not helpful resolving issues that arise. Vague to no answers. The facility has no backup generator for emergencies. One was needed last summer after power was out and the temperature was above 90 degrees in the rooms.
The admin said there were no plans to purchase one.
Fees have gone up.
Monthly resident meetings have the same complaints each time with no resolution, mainly being short staffed and causing a delay in care.
Poor quality of food and lack of choices. Running out of basic food supplies and being told we are waiting on the next shipment.
They are good sales people but lack follow thru and actions.
Response from Willow Falls
March 28, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you’ve encountered, and we deeply regret that your experience did not meet expectations. We take your concerns seriously, especially regarding emergency preparedness, staff levels, and the quality of food provided.
We want to assure you that we are committed to addressing the issues you’ve raised and improving in these areas. Please reach out to us directly at (815) 725-5868 so we can discuss your concerns in more detail and work together toward a solution.
Your feedback helps us grow and provide better care to our residents, and we sincerely hope to have the opportunity to resolve these matters.
Anonymous - Family/friend
Assisted Living
January 22, 2025
Willow Falls Review
It is a que sera sera environment. Get the facility manager out and about. Fix the kitchen equipment and supply chain issues .
Joe F - Family/friend
Assisted Living
December 16, 2024
Overall would recommend
It's always pleasant when I go to Willow Falls.
Anonymous - Family/friend
Assisted Living
December 13, 2024
great place but admin staff needs improvement
Very clean. Receptionist very friendly. My loved one doesn't participate in activities but there seems to be something scheduled daily.
There is almost NO communication from administrative staff. They don't answer emails either.
Susan H - Family/friend
Assisted Living
August 20, 2024
Advocate for loved ones
The management team doesn't work together, do not inform you about increases, never return phone calls or emails. I feel for those who don't have anyone to advocate for them.
The every day staff is wonderful.
Jaime B - Family/friend
Assisted Living
May 3, 2024
Not enough staff
They are short staffed and cutting corners. My father has gotten sick from the food served and I was never notified he was vomiting and had diarrhea. Placed several work orders and weeks later still waiting for completion. Will be looking for another location if things don’t change soon with the new ownership.
Anonymous - Family/friend
Assisted Living
April 22, 2024
Willow Falls Experience
Research the facility by talking with the residents and caretaker/wait staff; visit at meal time, look for hidden charges such as telephone calling area, transportation range included in monthly fee, meals in room vs dining hall, etc.. How are damages to personal effects caused by another resident handled?
Gina L - Family/friend
Independent Living
December 6, 2023
Great place if you don’t mind cooking for yourself
I don't like that there's not a dining room. If you want food, you have to use a ticket and then take it back to your place to eat it by yourself so that's been a real bummer for me and for my mom.
They have tons of activities, which is great, however my mom hasn't really participated yet.
And the staff is super friendly.
Anonymous - Toured community
Assisted Living
June 5, 2023
Tour experience
We toured Willow Falls during our search for an Assisted Living facility for our loved one. This facility was okay. However, the resident rooms were small The facility also didn't seem to be organized. We decided to continue on with our search.
Larenzo - Family/friend
Independent Living
May 15, 2023
Feels like home at an affordable price point
My mother is currently a resident at Willow Falls. Honestly, my mother and I have both been very happy and impressed with this facility. The staff is very professional and sincere where you feel that your mother is valued. It's an affordable place with a high quality of service. I would highly recommend this facility to others.
Anonymous - Family/friend
Assisted Living
January 10, 2023
Review for Willow Falls
They gave a detailed tour, answered all questions, people seem to really care. Feel they can provide more info for people on memory care units as to what is done on a semi monthly basis.
anonymous - Family/friend
Assisted Living
February 22, 2022
good location
This is a personal thing but we enjoy the proximity of this community, it is very convenient for us. Things that Willow Falls could work on would be better good - now our loved one is a very good cook, but the meals are pretty bland. We aren't sure if its supposed to be like that, but the quality is just not really there. Covid has made it difficult for everyone and right now the activities are pretty limited. However, the staff here are very friendly and they are taking great care of the residents there.
anonymous - Toured community
Assisted Living
January 13, 2022
Tour of Willow Falls
I really liked Willow Falls, they were actually our 2nd choice and we almost went with them. It is a very nice place it just came down to the cost. Either way I think this facility would have been a good choice for my loved one.
SKL - Family/friend
Independent Living
April 7, 2021
Highly recommend
We chose Willow Falls because of the friendliness of the everyday staff members as well as administrative staff. We also had a friend whose parents were here and they were very impressed with it. Dad also has a very spacious, beautiful apartment, 2 bedroom 1 bath. It is very clean, they do provide a cleaning service and they do a nice job. Dad is not the biggest fan of the food, sometimes it is cold and he said it just isn't very tasty. Overall I am pleased and so is my dad, I would absolutely recommend to others who are looking.
LB - Family/friend
Memory Care
October 13, 2020
Tough Decision Moving Mom
We just moved my mother into Willow Falls a month and a half ago. My mother lived out of state and my father passed away 2 years ago. Mom was having a hard time without dad and then living so far away made it so hard. We had to get tough with mom and move her to Illinois. She fought us on it because she did not want to leave her home where she had lived for over 30 years. I felt terrible taking her out of her home and I couldn't give her the care she needed in my home. It was such a tough decision to put her in assisted living. You never know if you are doing the right thing. I did my homework on Willow Falls and from the time I called to inquire about the facility to the time mom moved in and up until now, every employee has been great! Everyone has been so passionate and helpful. I know they are watching out for my mom and they are taking great care of her. The other day I talked to my mom and she told me she loved it there and does not want to go back to her house in Florida. That speaks volumes! Anyone that is considering moving their loved one(s) to a facility - look no further - this is the one that you can move your loved ones into and KNOW they are being treated with kindness and they are being treated right.
Anonymous - Resident/client
Memory Care
September 26, 2017
Not bad
They are remodeling the community, however they are trying to keep it clean in the process. They did not let us know that the community changed ownership. They have a few social events for independent living. They have a continental breakfast that consists of a lot of sweets. They offer lunch and it is pretty good. I would recommend asking a lot of question when you look at this community.
Anonymous - Toured community
Memory Care
May 15, 2017
Friendly Tour Overall
I toured this community for my mother, and her needs. Overall my tour was a good one. Everyone was kind, and friendly to my family, and I. The community from what I saw appeared to be nice, and clean. The staff was kind. It was a nice experience, but not the community for us.
Anonymous - Family/friend
Memory Care
April 10, 2017
A good experience!
Things are going well for my mother since her move into The Inn at Willow Falls. My mother is enjoying all of the activities that they have to offer and everyone is very nice...
Neighborhoods around Willow Falls
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Illinois regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Illinois regulations for Assisted Living.
Frequently Asked Questions about Willow Falls
Willow Falls offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Willow Falls 8.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (815) 725-5868 to reach a resident at Willow Falls.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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