I recently had 2 family members join the community and the staff helped to ease a difficult transition. From General Manager, Sales, Aides, Maintenance staff, Housekeeping, Food Staff to Activities, Hair Salon and Front Desk- everyone has been warm, inviting and helpful. Thank you!... Read more
For more than 18 years, Atria Marland Place in Andover, Massachusetts has been the senior living provider of choice for Andover's wisest older adults. Building on this foundation of trust, we’ve recently completed a thoughtful and thorough renovation to expand and enhance our community, with the addition of Atria Marland Falls — an independent living residence located in the fully restored east wing of the community.
Under the name of Atria, with more than 200 senior communities across 26 states and seven Canadian provinces, we represent a trusted industry leader. Located in a renovated and historic mill on the banks of the picturesque Shawsheen River, Atria Marland Place is comfortably situated on the north end of Andover's town center. Our vibrant community is in proximity to many of the area's best shopping, dining, and entertainment destinations.
Guided by a tenured management team with extensive experience and a proven reputation in senior living, Atria Marland Place is committed to providing residents with exceptional accommodations and a superior level of service. Residents enjoy a host of exciting new living spaces and upgraded amenities, including a new fitness center tailored to seniors, a full-service salon and spa, new lounge with bar and...
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Total monthly costs depend on room type, select services, and the level of care needed.
Lowers your rent by a dollar amount or percentage.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
68 reviewsOut of 10
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A Place for Mom has scored Atria Marland Place with 9.4 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Atria Marland Place has 68 reviews with an average "overall experience" of 4.3 out of 5.
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I really liked Atria Marland Place. We were all set to move our loved one in but never did get to do so since she took a turn for the worse during her rehab stay. But I was really impressed with Atria. The facility was beautiful. The residents there seemed happy. They had a lot of little spaces to gather and do things - a crafts room a computer room, a little café and bar, etc. And the staff all seemed very nice.
I recently had 2 family members join the community and the staff helped to ease a difficult transition. From General Manager, Sales, Aides, Maintenance staff, Housekeeping, Food Staff to Activities, Hair Salon and Front Desk- everyone has been warm, inviting and helpful. Thank you!
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CONS: The main con for my mom and many others is the Food Quality. Even after numerous meetings and requests, the food consistently is served lukewarm or cold. This is a big deal to the residentsl! Also, most staff in dining room are new to serving. There has recently been a HUGE price increase which goes above and beyond inflation and increases at other facilities. As an aside, read the fine print as every little addition (laundry, shower help, etc.) as it greatly increases the cost. Apts. lack proper storage. PROS: Cleaning staff, van driver, front desk workers and salon owner are kind, friendly and loving, Activities Director works diligently and with a warm smile to keep the residents happy and engaged (not easy with my mom). Lots of great activities: Local high schoolers as well as professional entertainers, board and group games ,card games, puzzle centers, happy hour at the pub, coffee time at the cafe, local trips, etc. Beautiful facilities. Mom is happy here.
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Our family had an in person tour and we thought the individual that was giving the tour was really nice and the tour experience was really nice. They have a beautiful exercise room and another room the families can rent out to visit and eat there which was very nice. However their backyard area is not really usable, but the front rooms can overlook the river which is beautiful and the rooms themselves are very nice.
The staff at Marland Place is wonderful. The staff were very welcoming and concerned for my well-being, making sure I am comfortable and have what I need to feel well.
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What sticks out about Atria Marland Place is they truly work hard to keep their residents involved and the activities are very good!
Atria Marland Place is a beautiful restored old mill building. The renovation on it is gorgeous. I work in the industry and have seen a lot of buildings and this one surprised me. It reminds me of a beautiful hotel that you would see in New England and then when you go inside you see residents sitting at the bistro in the lobby and music is playing. It's not something that you see everyday in an assisted living. When toured through the staff stopped and smiled, a few even said hello. The dining room was extremely busy and the waitstaff were dressed and looked exactly like what you would see in a hotel. I spoke with a few residents and everyone said how much they loved it there.
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Our family had an in person tour and the experience was pretty good
We did not have a good experience at Atria Marland Place. They didn’t provide good quality care. There was not a good staff-to-resident ratio. It was difficult trying to get them on the phone. Even when I went in person, I couldn’t get to someone to talk to regarding issues. So 90% of the time I had to go through emails. Cleanliness wasn’t great either.
Response from Atria Marland Place
August 10, 2022Hello, We take your feedback seriously. Our community is proud to have received a Quality Enhancement award in the spring of 2022. We set a high standard for delivering quality service, because our residents mean the world to us. I have shared your comments with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.
We had a good tour experience with Atria Marland Place. From what we could tell, the residents all looked to be well taken care of. For us it just came down to the locaiton.
Response from Atria Marland Place
August 10, 2022Hello, Thank you for visiting with us. It was our pleasure to show you and your family our community.
The facility is beautiful and they have a wonderful activities director who tries to engage the residents. The staff and the management have been awesome, I am really thankful for what they do. Bridget who runs the floor has been super helpful as well and really tries to do what is best for my mom. The thing that kills me is the business practice, we kind of got trapped. If you have to have a 24 hour aid, it triples the cost per month so I have to be here with here a lot because we cannot afford that. I would tell others to make sure your loved one will not require care beyond what they can offer because they may very well put you on that 24 hour aid which is extremely expensive.
Response from Atria Marland Place
June 22, 2022Hello, Thanks for taking the time to share your concerns. It’s important to us. I have shared your comments with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.
Atria has been a wonderful experience for my mother and my entire family. the staff goes above and beyond for my mother and we are so very grateful.
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Response from Atria Marland Place
May 2, 2022Hello Grace, Your compliments mean the world to our team. Thank you for sharing, and thank you for choosing Atria.
My mom lived at Atria Marland Place in their Memory Care residence in 2021. The facility is in a very nice building - clean, well maintained, and nicely designed. The standout for Atria Marland Place is the staff. The aides, housekeeping, nurses, janitors, receptionists - EVERYONE is kind, caring, and willing to help! I cannot stress enough how much it helped knowing my Mom was among people who truly cared. During an incredibly stressful time in healthcare, and particularly in eldercare, the staff at Atria Marland place always went above and beyond. In my opinion, the aides, janitors, and housekeeping in the memory care unit deserve medals.
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Response from Atria Marland Place
May 2, 2022Hello Dan, We couldn't agree more with you. Our staff does stand out. Your compliments mean the world to us. Thank you for choosing Atria!
My mother was a resident for almost two years before passing. The floor director and staff wen over and above to help my mom feel loved, understood, and cared for. I have nothing but good words and appreciation for them.
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Response from Atria Marland Place
December 13, 2021It has been our pleasure to serve your mom and your family. Your thanks means the world to our team.
From the initial tour of the memory care neighborhood the communication, insights and help of [name removed] the Director who toured us to front office, care staff and even the culinary staff we saw greeted us and helped us. The programs offered for engagement, we saw people busy in programs with staff as well as on there own were wonderful to see. We love the care the staff shows encompassing our loved one as if they were family and help with whatever is needed.
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Response from Atria Marland Place
December 13, 2021Hello, Your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing Atria.
Pleasant experience, feels safe, friendly no strangers, all friends.
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Response from Atria Marland Place
December 13, 2021Hello, We're thrilled that you choose to call Atria home. It's our pleasure to deliver quality service each and every day.
We chose Atria Marland Place because of the price and the location was near more family members. We found everyone so pleasant and the facility itself is very clean. Staff are extremely attentive, especially to new residents. They really watch them for the first 2 weeks making sure they get out and about and acclimated to things. I would most definitely recommend to others looking.
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Response from Atria Marland Place
December 13, 2021Lynn, t's been our pleasure to welcome your family to our community. Your feedback is so important to us, so thank you for sharing your experience. Thank you for choosing Atria!
I called looking for my mother who was in rehab. I spoke to the executive director. She was very informative and knew exactly all the information I needed. I visited the community and plan on bringing my mother there. Building was clean and smelled good.
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Response from Atria Marland Place
December 13, 2021Forshad, It is our pleasure to welcome your mom to our community. Thank you for choosing Atria!
Building was really cool. Old Mill Renovation was done wonderfully. Rooms were all different which I liked.
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Response from Atria Marland Place
December 13, 2021Thank you for visiting with us. We are looking forward to seeing you and your family again soon.
The community is neat and clean and the staff is very friendly and helpful. They have lots of activities for the residents to participate in and the food is good too. I would recommend this community to others based on my experience.
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Response from Atria Marland Place
December 13, 2021We couldn't agree more. Our staff takes pride in going above and beyond. Thank you for sharing your experience!
See what the neighborhood has to offer and what’s nearby:
Atria Marland Place offers Semi-Private, Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Atria Marland Place 9.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (978) 475-4225 to reach a resident at Atria Marland Place.
To reach a resident at Atria Marland Place call: (978) 475-4225
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.