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The Auberge at Plano

3690 Mapleshade Ln, Plano, TX 75075
8.0
Review Score
26 reviews

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The Auberge at Plano community exterior
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Judy - Family/friend
5.0
Happy at the Auberge

My husband has been at the Auberge of Plano for [dates removed] and I have been extremely pleased with his care. The care givers are well trained in dealing with Alzheimer's patients and they are loving, kind & patient. The staff is excellent! Great programs are provided for the residents as well as a host of dogs, cats and birds for the residents to love on. I highly recommend the Auberge!... Read more

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About the facility The Auberge at Plano

The Auberge at Plano is a neighborhood specially designed to serve the needs of individuals living with Alzheimer's disease, dementia and other forms of memory loss. Every day we make it a goal to go above and beyond to enrich the lives of our residents. The staff is committed to delivering a quality of care that meets the resident's physical, social, spiritual and emotional needs.

Our comprehensive services include:
•Medication assistance and management
•Regular assessment and service planning
•Bathing, dressing, grooming, and other self-image enhancements
•Mobility, Escorts and reminders
•Dining and social or activities assistance
•Care coordination and other health care management assistance
•Montessori-Inspired Life Enrichment Programming
•Apartments to accommodate your budget and preference
Our talented team of dedicated and caring staff are there when you need them. It’s Inspired Living… Reinvented!

Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Auberge at Plano is a community within Frontier Senior Living properties. See all Frontier Senior Living communities.

Pricing for The Auberge at Plano

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The Auberge at Plano3690 Mapleshade Ln, Plano, TX 75075
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8.0
Review Score
26 reviews
9.5
Review Score
147 reviews
9.3
Review Score
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9.1
Review Score
41 reviews
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Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at The Auberge at Plano

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Organic

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Filipino
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews
for The Auberge at Plano

Write a Review
8.0
Review Score
26 reviews

Review Score

26 reviews
8.0

Out of 10


5 star

47%

4 star

35%

3 star

8%

2 star

4%

1 star

8%

A Place for Mom has scored The Auberge at Plano with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Auberge at Plano has 26 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.1

Friendliness

4.1

Meals & Dining

5.0

Care Services

4.0

Activities

4.0

Staff

5.0

Value for Cost

4.0

Overall Experience
12
9
2
1
2
Date Submitted
0
0
1
Reviewer
0
14
12
0
Care Received
23
1-20 of 26 reviews
Sort by

5.0
Judy - Family/Friend
Memory Care
May 22, 2022
Happy at the Auberge

My husband has been at the Auberge of Plano for [dates removed] and I have been extremely pleased with his care. The care givers are well trained in dealing with Alzheimer's patients and they are loving, kind & patient. The staff is excellent! Great programs are provided for the residents as well as a host of dogs, cats and birds for the residents to love on. I highly recommend the Auberge!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Assisted Living
December 17, 2021
Verified Review
Tour of The Auberge

We had a great tour experience with The Auberge. It is a very nice facility, it was just not the right fit for our loved one. It was a little too big and she needed something smaller and more comfortable.


4.0
MH - Family/Friend
Memory Care
August 31, 2021
Verified Review
Would Recommend It

I think that everybody has been very kind and helpful. It's a difficult situation for anybody going through this, but they do what they can to accommodate our needs.


2.5
anonymous - Family/Friend
Assisted Living
March 10, 2021
Verified Review
Covid impacted our experience

Part of the overall experience is due to covid - It was difficult to speak with the nurses over the phone because they did not speak very fluent English. It is a one story building, our loved one had a private room, but we were confused on why we could not go on the outside and speak through the window to our loved one. Due to covid we do not know that our loved one received the best care they provided, because we were never able to go in and check to see the kind of care.


5.0
Joan L - Family/Friend
Assisted Living
January 22, 2021
Auberge Plano a Solution for My Mom's Second placement

My mother's dementia advanced to the point where we couldn't keep her at home, she didn't recognize her house and wanted to constantly leave. First placed at Arden court in one wing, then moved to another remodeled wing, I was told to hire a sitter for her aggression and agitation; the behavior escalated until the nurse sent her to a psychiatric hospital in Plano - Wellbridge. After 2 weeks, her medications were balanced, she had a diagnosis of severe depression with psychosis and I transferred her to The Auberge Plano. This facility is beautiful, her apartment was newer and more spacious and the residents had many activities and were free to roam - and we paid less than for a much older, smaller facility. Even with the lockdown, my mother is happier and her caregivers like her as a person. The communication is much better, prices are lower, better trained staff and better staff-to-resident ratios. I highly recommend this property.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


0.5
Elizabeth H. - Family/Friend
Memory Care
August 26, 2020
Not a good place for elders

Rude and uncompassionate staff. This community has gone downhill over the last year. A true shame for the residents and families who are there. It used to be Silverado and a lovely community. Now, it is no place I would recommend for anyone living with Alzheimer's. My advice is to look elsewhere for good care for a loved one.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
anonymous - Toured community
Memory Care
March 15, 2017
Verified Review
My Visit To The Community

This community will be very good once they complete the upgrades the are working on. They do have a lot of work to do, however from what I saw this community will be top notch. This is a larger community and we were looking for a smaller one.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Auberge at Plano

March 20, 2017

This community will be very good once they complete the upgrades the are working on. They do have a lot of work to do, however from what I saw this community will be top notch. This is a larger community and we were looking for a smaller one.


4.0
anonymous - Toured community
Memory Care
December 20, 2016
Verified Review
Nice Place!

The Silverado Plano was an old style home. It had the long hallways, and carpeting throughout which I did not like because it attracts bacteria and stains. Other than that the place was well maintained, just not what we were looking for.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Auberge at Plano

March 20, 2017

Thank you for taking the time to tour our community. We appreciate and welcome feedback so that we can continue to improve upon the world-class environment for which we are known.


1.0
anonymous - Toured community
Memory Care
November 2, 2016

The atmosphere was cold and uninviting. The staff did not appear to be well trained on how to approach residents with dementia. The staff was loud when attempting to re-direct behavior rather than calm and soothing. I saw residents that were not engaged in activities nor engaging with each other. I am a veteran teacher and when I see an environment like this, it is a reflection of poor leadership and lack of direction or purpose.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from The Auberge at Plano

November 10, 2016

Thank you for your feedback. I am sorry to hear you felt our community was cold and uninviting. We try to make our community a homey environment for our residents and provide continuous training to our staff so they have the understanding of working with our resident's behaviors. We would love for you to come back and visit at another time and hope you might witness our loving and caring staff. -Tami Cumings, Chief Operating Officer


4.0
anonymous - Toured community
Memory Care
September 20, 2016
Verified Review
I Liked The Meal Plans!!

I thought this community offered a lot of great things that i was looking for my mother. The meals looked good and healthy. They had a great outside space for my mother to be able to be at. Everything was very nice and organized. The tour guide was friendly, he showed me all of the rooms and gave me all of the necessary information that i needed. I would recommend a tour of the community to friends and family.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Auberge at Plano

September 27, 2016

Thank you for your feedback. If there's anything further we can assist you with, please do not hesitate to call us or stop by. - Tami Cumings, Chief Operating Officer


5.0
anonymous - Family/Friend
Memory Care
September 15, 2016
Verified Review
Wonderful Place to live.

This is a great community and highly recommended. The food is excellent the meals are very pleasing. The environment is very clean and well kept. They have wonderful activities for everyone to enjoy. This is a great place to call home.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Auberge at Plano

September 27, 2016

Thank you for your positive feedback! Our teams work hard every day to create a pleasant and engaging home for our residents. Please continue to give us any feedback on how we can improve. - Tami Cumings, Chief Operating Officer


4.0
anonymous - Family/Friend
Memory Care
January 19, 2016
Verified Review

The property is in great shape. It is always clean. They do a really good job there but could improve. The people are absolutely wonderful. They are loving, caring and kind. They could improve on the activities, they seem a little disorganized.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

3

Value for Cost

5

Response from The Auberge at Plano

April 14, 2016

Thank you for your kind words! At Silverado, we are one big family and treat our residents with love, dignity and respect. We appreciate the feedback and are always looking for ways to improve. Our daily engagement plans incorporate many age-appropriate activities and resident outings that help create a sense of normalcy and purpose.


5.0
Carole Greer - Family/Friend
Memory Care
October 28, 2015
Silverado is Wonderful in every aspect!!!

I am thrilled that I moved Charles from Fountain View to Silverado. There is no comparison on the care. He is very happy and getting great care and I feel much better about the care he receives when I am not there. I would recommend it to anyone that is in search of a loving/caring Memory Care facility for their loved one!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Auberge at Plano

November 5, 2015

Carole, thank you for sharing your comments! At Silverado, we are committed to providing an environment where residents can thrive and be happy. We look forward to continue being a trusted resource for you and Charles.


5.0
anonymous - Toured community
Memory Care
October 2, 2015

Nice facility, nice staff, residents seemed happy, inviting feel, rooms are a good size. Great ratio of resident/staff. Safe environment. Only two concerns are the high price and distance from my house.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Auberge at Plano

March 20, 2017

Hello, thanks for sharing your comment. As you noticed, creating a safe environment where residents can thrive is our top priority. At Silverado, our around-the-clock nursing team, masters prepared social workers and experienced leadership team provide an exceptional, industry-leading care that is truly valued by family members.


5.0
Mindy - Family/Friend
Memory Care
September 30, 2015
Amazing Facility

I love this place. We have been a part of this community for over 5 years, and I don't know what I would do without the caregivers and staff. They have taken wonderful care of my mom, and me, for that matter. My family feels like this is truly "Mimi's home" and we are able to treat it that way. I personally worked in long term care for many years, and I do not think any other place compares when it comes to the care and attention to the residents, and to their loved ones left to cope. I am tremendously grateful to have Silverado as part of my family.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Auberge at Plano

October 6, 2015

Mindy, thank you for sharing your Silverado story. We are happy to hear that you feel like this is "Mimi's home"! Feedback like this truly motivates us to continue to change the way the world cares for those with memory impairments, and to enrich the lives of Silverado residents and family members.


2.5
anonymous - Family/Friend
Memory Care
September 11, 2015
"hidding residents that dont fit"

Silverado is based on good values, unfortunately in Plano those values do not exist. On 9/10/15 I had a terrible experience. Residents who need more care were locked in one dinning room us the other more out going got to enjoy food, music and entertainment. This made me feel like my love one was treated us second class or good for nothing resident. As I saw the office manager close the doors and order the caregivers to make sure no one went to the V.I.P SECTION. This is not the first incident.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5

Response from The Auberge at Plano

September 28, 2015

Thank you for taking the time to review our community. We take all feedback seriously. At Silverado, creating a safe, lively environment where residents can thrive is our top priority. As you mentioned, on September 10th we invited guests to our community to an evening dinner with live entertainment and a guided tour. As not to disturb residents, we closed our glass doors to keep the noise level down. We regret that your visit did not match up to the standards experienced daily by our residents and their families.


5.0
anonymous - Family/Friend
Memory Care
July 17, 2015
Verified Review

It seems like my loved one loses her stuff at night, but she wanders around a lot at night, so it's kind of hard to keep up with her stuff.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4

Response from The Auberge at Plano

August 6, 2015

Thank you for taking the time to leave your comments. We appreciate your feedback and will share your comments with our team.


4.0
anonymous - Toured community
Memory Care
May 22, 2015

1. A new facility with unique 3 community structure that allows access to the entire facility for all residents. 2. Friendly staff and lunch looked restaurant quality.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
May 18, 2015

1. Fun atmosphere. 2. Impressed with their affiliations with university-based research departments. 3. Focus on individualized care using research.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Auberge at Plano

May 26, 2015

Thank you for sharing your comments! As you noted, we collaborate with major universities and research organizations to develop and perfect new treatments and care techniques that will improve the quality of life for those we serve and hopefully provide clues to eventual preventive techniques. Understanding memory loss is the first step in wiping it out, so we use our unique position to contribute to the fight against it.


5.0
Carol Crawford - Family/Friend
Memory Care
January 28, 2015
Verified Review
U.S. Memory Care was a good choice

After touring many memory care facilities in the Plano area my daughter and I agreed that U. S. Memory Care had the most to offer. The concept of the three separate neighborhoods assures that your loved one gets the level of attention and care that they require. My husband has been in the facility for four months and is receiving very attentive and loving care. I appreciate all of the family meetings and information on available services for the memory impaired . We have been able to meet other families and exchange ideas and support. The staff at the facility has become a valuable part of our family. The layout of the facility which is all on one floor is very inviting. The minute you walk in the front door you are greeted with a very open and welcoming feeling. It truly is a beautiful facility.

Cleanliness

5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


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Frequently Asked Questions about The Auberge at Plano

The Auberge at Plano offers Semi-Private and 1 Bedroom. Learn more.

A Place for Mom has scored The Auberge at Plano 8 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (972) 985-0220 to reach a resident at The Auberge at Plano.

To reach a resident at The Auberge at Plano call: (972) 985-0220



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.