The Waterford at Plano

3401 Premier Drive, Plano, TX 75023

Over 300,000 Families Helped

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The Waterford at Plano in google map
street view of The Waterford at Plano

About the community The Waterford at Plano

Gain the wealth of friendship while enjoying the good life at The Waterford at Plano. Our Independent Living and Assisted Living community in Plano, Texas, affords residents a privileged lifestyle with quality services and top-notch amenities that continue to exceed expectations. Residents gather in our elegant rotunda with chandeliers in the afternoon for coffee, cookies and lively conversation and appreciate features including reserved covering parking and a social calendar packed with events and activities. The Waterford offers privacy and the freedom to live the way residents choose in comfortable surroundings where residents will feel at home from the minute they arrive. At the same time, we offer companionship with regular sing-alongs, bible studies and breakfast and lunch outings. Professional and courteous staff members are on call 24 hours a day in case of an emergency, and residents have access to some of the highest quality healthcare with several hospitals nearby. Our community is located in the prestigious Plano ZIP code, where residents will find plenty of upscale shopping and dining experiences along with a plethora of entertainment options with downtown Dallas about 20 miles away.

Since 1990, Capital Senior Living has grown to become one of the largest senior...

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Senior Living Options Offered

Assisted living
Independent living

Pricing for The Waterford at Plano

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Waterford at Plano

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Hospice available on-site
Nurse
Podiatrist
Physical therapist

Meals & Dining

Meals provided
Guest meals
Restaurant style dining
Room service

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Kitchenette
Ground floor units
Private patio, deck, or balcony

Community Amenities

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Pets

Cats allowed
Dogs allowed

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Fitness center
Game room
Movie or theater room

On-site dining options

Private dining room

Activities

Devotional activities on-site
Catholic services
Art classes
Day trips and outings

Reviews for The Waterford at Plano

3.9

(81 reviews)

Write a Review

Cleanliness

4.0

Care services

3.8

Staff

4.6

Meals & dining

3.8

Activities

3.9

Value for cost

4.0

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1-20 of 81 reviews
2.0
October 13, 2021
JOe - Spouse or partner of resident/client
Even in assisted living, your loved one need to be mostly independent.

I was very displeased with them. They're understaffed. Some of the aides you almost had to brow beat to get them to do anything. They'd set my loved one's meal down on her tray table and not offer to help get her silverware out or anything like that, when she couldn't do it for herself. The exception were two of the aides, who were much better than the rest, [name removed] and [name removed]. A lot of them it seemed like it pained them to do things. I would say you get what you pay for. You don't get much help here overall.


4.0
October 12, 2021
anonymous - Loved one of resident/client
Our Experience at The Waterford

They have been extremely short-staffed. And they have gone through a change in executive director, which has led to an all-over change in management. But I think they're on the mends going forward. We've had some hiccups, but they're at least working through them with us. And the assisted living facility décor is really nice. They have a lot of artwork throughout the entire facility, which is lovely, and different themes for each hallway. It almost feels like you're in a gallery.


2.0
September 16, 2021
anonymous - Spouse or partner of resident/client
My review of the Waterford

I would recommend to avoid this community. When I spoke with marketing before my loved one moved in the way that it was portrayed is nothing like what it really is. The community does not match the brochures and what was promised. Things have started to go down hill since my loved one moved in. I am very dissapointed in the Waterford because I was looking for relief and that was not what was given. There are some good staff and then there are some that are not as great.

Response from The Waterford at Plano

September 21, 2021

We're disappointed to hear of the negative experience you and your loved one had at our community. Please reach out to us at (972) 423-7400 when you can so we can address this situation directly. Thank you and have a great day


5.0
June 23, 2021
anonymous - Child of resident/client
My review of The Waterford at Plano

Our families experience has been great so far, The Waterford at Plano community is excellent. We know our loved one is enjoying her stay and we would recommend this community to other family and friends.

Response from The Waterford at Plano

September 22, 2021

Anonymous, we are so happy to read such a great review about The Waterford at Plano!


4.0
June 16, 2021
Alicia - Child of resident/client
great place

The community is a great place for your loved one. it is neat and clean and the staff is very friendly. They also have activities available for the residence to participate in. I would recommend this community to others based on my experience

Response from The Waterford at Plano

September 22, 2021

Alicia, reviews like this give us motivation and help us ensure we provide high-quality care.


5.0
May 24, 2021
anonymous - Child of resident/client
Verified Review
I would recommend

We chose The Waterford at the time because it was during covid and they were the only facility that would let me come inside the facility and actually look at the room. They also would let me come in to visit my mom as long as I tested negative and I wore a gown and mask. We got a studio apartment with a separate living room space and we figured it would be the best fit for her so she could take more of her furniture which makes it feel more homey. I think they could improve on their communication, during the ice storm they had to move her rooms and I was not told about it but that has been our only mix up. Overall, I would recommend to others who are looking.


4.5
May 18, 2021
anonymous - Child of resident/client
Verified Review
nice place nice people

The staff is very nice and the community is a nice place. There are some on-site medical services. Communication is good between the staff and our family. The rooms were smaller than other communities but it had a homey feel and was a quiet community. I would recommend this community to others based on my experience.


4.5
May 7, 2021
Patricia - Resident/client
Verified Review
A Very Pleasant Living Experience

We've had several friends ask and have let them know about the care and room have been very good. The meals are not to our taste and this would be our only complaint. There are times where we aren't able to eat the food due to our other conditions. There are foods that are available at anytime, but you have to ask that in a timely manner. They have musical events, teas, games, and all sorts of different activities for the residents to participate in if they choose.


5.0
March 5, 2021
Anonymous - Toured community

We were impressed with the facility. Piano playing and several residents roaming around. Room available was a nice size and near the elevator laundry and dining room. She is moving in on Monday. Now we know our Mom will be safe.


4.0
February 15, 2021
anonymous - Child of resident/client
Verified Review
Pleased with our experience

We chose The Waterford mostly because of the apartment itself, they have a 2 bedroom with a balcony and it was affordable. They also have a courtyard where their dog can run around. They really like the food here, the portion sizes are good and we are very pleased with that. I would recommend to others looking.


5.0
January 26, 2021
anonymous - Child of resident/client
Verified Review
Highly recommend

We chose The Waterford at Plano because everything fit our needs at that time. The apartment sizes here were perfect and adequate for what he needed. Our experience here was short but overall, I would absolutely recommend to others looking.


5.0
January 21, 2021
Beatrice S. - Resident/client
Verified Review
Review of The Waterford at Plano

I have lived in this community for 1.5 years. The chef is great and always makes the best soup from scratch. The Executive Director, [name removed], always has time for us. We love her. It is a wonderful place to live.


4.0
December 23, 2020
anonymous - Loved one of resident/client
Verified Review
Would recommend

I would want others to know that we had a rocky start here but we got it all figured out. The only thing that is hard sometimes for us is the communication, sometimes we will not be notified when things happen. But overall, we have had a good experience and would recommend to others.


4.0
December 21, 2020
Lee Jackson - Child of resident/client
Verified Review
Good experience

We chose The Waterford because of the value for the money, the location was close to me, and my mom also liked the layout of the facility. They have different sizes of rooms to choose from depend on how much you want to pay. Overall, the staff is very great, they are cooperative and trying to their best for the residents and their family members. I would recommend to others.


5.0
December 8, 2020
A Cooper - Loved one of resident/client
Verified Review
I would recommend this community a good place for a loved one

This community seemed pretty clean on the inside, and we were okay with our loved ones room. We thought everyone was friendly including the manager and one of the nurses, however there was one nurse that was not so nice towards us. Their communication was great, they kept us updated during the time our loved one was there, and we thought it was a good value.


2.0
September 25, 2020
Deb Rettke - Resident/client
If they run out of food, you don't eat.

Lost packages, run out of food, no place for dogs to play but a grand place for smoker's. Picked this place for help with doctor appointment s. Then told we don't do that anymore.

Response from The Waterford at Plano

May 29, 2021

Deb Rettke, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We were struggling with many vendors that also had Covid challenges so that has now been resolved. We would love another opportunity to make a better impression.


4.5
June 9, 2020
excited to be coming - Toured community
New resident and excited to be coming to live

Upon visiting The Waterford at Plano, I was very impressed with the cleanliness of the community, the happiness of the residents and the overall feeling I got from the staff while I was there on two separate occasions with my mom. We will be moving to the community in about 30 days and are very excited to be at the Waterford. The nursing director and all the caregivers were all very kind, helpful and seemed to be very engaged with the residents. They have an excellent screening process to keep all the residents and staff safe during this time. I would recommend coming to the community for any loved one.


4.0
January 17, 2020
Anonymous - Toured community

This was an older building but the residents were engaged in activity. I liked the all-inclusive aspect so there's no worry with lugging groceries and the bother of cooking for one.


4.0
January 17, 2020
Anonymous - Toured community

This was an older building and all the residents looked older too. I liked the all-inclusive aspect so there's no worry with lugging groceries and the bother of cooking for one.


2.5
September 22, 2019
Sylvia F - Loved one of resident/client
Watch out!

If you have a family member living here, just be careful. I was stupid and trusting that all the caregivers are honest. There are some very wonderful caregivers there, but there is a thief in the midst just waiting for her next victim. She will befriend you, and stab you when your back is turned. A lot of my mom’s jewelry was stolen by this person, there were signs. Obviously, no conscience to do this to a sweet old lady. My mom is gone now and her favorite jewelry gone, sentimental value and means nothing to the thief.


Neighborhood around The Waterford at Plano

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Frequently Asked Questions about The Waterford at Plano

The Waterford at Plano offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

The Waterford at Plano has received an average review rating of 3.9 based on 81 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.