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A Place for Mom Best of Senior Living Award winners represent the top 2-3% of senior care providers nationwide based on reviews from residents and families.

The Waterford at Plano

3401 Premier Drive, Plano, TX 75023

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The Waterford at Plano community exterior
13 Photos
13 Photos available
6 Floor plans
6 Floor plans available
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street view of The Waterford at Plano
Donna - Loved one of resident/client
5.0
Excellent home for Mom and Sister

The first time we walked in the door of Waterford at Plano we felt like family. The staff is very caring and they listened well as we discussed the needs of our loved ones. We have felt very comfortable entrusting them to their care. We have been so impressed with the cleanliness of the facility, the quality of meals and the caring nature of the entire staff. It is easy to notice how happy and friendly the residents are too. As needs changed for us, the staff of Waterford recognized the need to move from Independent Living to Assisted Living and accommodated the move in a timely fashion. The attention they receive in Assisted Living has been very good. Waterford at Plano has been a very good decision for our loved ones.... Read more

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About the facility The Waterford at Plano

Experience senior living at its finest at The Waterford at Plano — a community offering independent and assisted living services in Plano, Texas. Our cozy, brick architecture paired with our authentic Southern hospitality creates a nostalgic and welcoming environment, where residents are encouraged to embrace their independence and individuality. Our pet-friendly community features a variety of premier amenities, spacious common areas, and comfortable furnishings. Make yourself at home, here at The Waterford at Plano!

Community Services and Amenities

In our community, our goal is to alleviate as much stress as we can from your life, so you can focus on spending time with the people around you. Our friendly and professional associates provide regular housekeeping, laundry, and linen services, keeping private living spaces and shared common areas clean, fresh, and organized. We also offer complimentary transportation services, so you can explore local attractions, attend weekly religious services, and arrive safely at all off-site medical appointments.

We understand that your personal or medical needs may change over time, which is why we offer personalized service plans that are tailored to match your own unique lifestyle. Our experienced caregivers are available 24 hours a day, seven days a week to provide assisted living services, which...

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Learn more about the Best of Senior Living awards and this year’s winners. See all 2022 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Waterford at Plano is a community within Sonida Senior Living properties. See all Sonida Senior Living communities.

Pricing for The Waterford at Plano

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
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1 Bedroom
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2 Bedrooms
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Waterford at Plano

Health Care Services

Memory Care
Ambulatory Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

No weight limit
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Movie or Theater Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community

Languages spoken

English

Activities

Devotional Activities On-Site
Catholic Services
Art Classes
Day Trips and Outings

Reviews

for The Waterford at Plano
4.1(122 reviews)
Write a Review

Cleanliness

4.1

Friendliness

4.1

Meals & Dining

4.0

Care Services

3.9

Activities

3.9

Staff

4.6

Value for Cost

4.0

Overall Experience
63
38
9
6
6
Date Submitted
16
40
56
Reviewer
26
51
37
5
Care Received
32
0
1-20 of 122 reviews
Sort by

1.0
A concern person
Independent Living
September 28, 2022
Poor Service

Where do I start? Safety and security, food, management or facility. Let's start at food, the food is not that good, some days are but most of the time I go out to eat at a local restaurant. No breakfast that you would like, it's scrambled eggs ( no fried eggs ) sausage links, bacon. Most of the time it luke warm. Lunch time. There is a salad bar with a very limited items. All depends on what the menu is. Some of the food is tuff, or not cooked well. Some looks like mush. Dinner, the food is ok sometimes again. Over all they buy cheaper food quality and not enough of the food. Seems they run out a few times and try to substitute it with something else. Security and safety, parking lot needs more brighter lighting, building needs all outside light working. ED, changes to many things with our asking the residents their thoughts.

Cleanliness

4

Friendliness

4

Meals & Dining

1

Care Services

No data collected

Activities

1

Staff

3

Value for Cost

1

Response from The Waterford at Plano

October 11, 2022

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, The Waterford at Plano (972) 423-7400


5.0
Sue Ellen Stokes
Independent Living
September 27, 2022
What a wonderful place!

The Waterford has exceeded our expectations in every aspect. It is a beautiful facility with all of the amenities that my mother-in-aw needed. But it is [name removed] and the caring staff that make The Waterford the lovely place that it is. You feel the family atmosphere as soon as you walk in. Peggy has gone over and above in her efforts to assist our family in this transition. We are so grateful that we found The Waterford and [name removed]!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

November 6, 2022

Thank you again for taking the time to let us know how we did. We hope you have a great day!


4.0
Marion - Resident/client
Independent Living
September 27, 2022
Review

Comfortable food is fines office is good people are friendly very peaceful. Very clean and helpful.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

3

Response from The Waterford at Plano

November 6, 2022

Hi Marion, thank you so much for your positive comments about The Waterford at Plano!


5.0
Stefanie B - Loved one of resident/client
Independent Living
September 24, 2022
Nice people working there

I love the stuff, always friendly

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

3

Staff

5

Value for Cost

3

Response from The Waterford at Plano

October 4, 2022

Thank you so much for this positive review!


5.0
Tempestt C - Toured community
Independent Living
September 23, 2022
Awesome place for family to live.

Staff was friendly and facility was clean.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 29, 2022

Thank you so much for the kind words! It is our pleasure and privilege to care for our residents, family members and visitors here at The Waterford at Plano!


5.0
Tamika J - Industry reviewer
Assisted Living
September 22, 2022
Professionalism and Courteous

From a professional stand point, I had the pleasure of meeting with [name removed], the Sales Director. Her professionalism and knowledge of her company was incredible. She provided adequate information that we can pass on to our clients that may be transitioning to a facility. She was very courteous during our meeting and the tour was impeccable. Thank you, [name removed], your location is on the top of my list as a great referral source because of you...kudos

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 29, 2022

Tamika, thanks for taking the time to connect with us and leave this positive review!


5.0
Donna - Loved one of resident/client
Assisted Living
September 22, 2022
Excellent home for Mom and Sister

The first time we walked in the door of Waterford at Plano we felt like family. The staff is very caring and they listened well as we discussed the needs of our loved ones. We have felt very comfortable entrusting them to their care. We have been so impressed with the cleanliness of the facility, the quality of meals and the caring nature of the entire staff. It is easy to notice how happy and friendly the residents are too. As needs changed for us, the staff of Waterford recognized the need to move from Independent Living to Assisted Living and accommodated the move in a timely fashion. The attention they receive in Assisted Living has been very good. Waterford at Plano has been a very good decision for our loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 26, 2022

We are so excited that your loved ones have joined us here at the Waterford. It's our pleasure to help and ensure they've settled in and feel at home! We appreciate what an important decision this is for our residents and family members to make when the time comes and it's our honor to assist in every way possible.


5.0
Kelly S - Loved one of resident/client
Assisted Living
September 21, 2022
Visiting

I recently visited a family friend at the Waterford at Plano. I was very impressed with the warmth and friendliness of the staff. My friend is very happy at her home there. She enjoys the activities provided. The facility was clean and cheerful, and if the need arises in the future, I would definitely consider the Waterford for my mom.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 24, 2022

Kelly, thank you for the kind words about our amazing community! It's an honor that we take very seriously here at The Waterford at Plano. We would love the opportunity to meet you in person the next time you are visiting your friend.


5.0
Brooke H - Toured community
Assisted Living
September 21, 2022
Would recommend!

I was invited to tour The Waterford at Plano with a family friend.  I saw that the residents were enjoying their Happy Hour, while listening to beautiful background piano music and eating sausage links, cheese and crackers with wine.  I mentioned to my friend that her Dad would really enjoy living here.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 24, 2022

We are glad you could make it into our community for a tour! We would love to have you, your friend and her dad visit us during happy hour or any other time that's convenient.


4.0
CM - Loved one of resident/client
Independent Living
September 20, 2022
Verified Review
We Are Happy To Be Here

The front office staff is great. The Executive Director and Sales Director have been nice and great to work with both of them. This has been a good place for my loved one. I would recommend the community to others for their loved ones. There has been a transition for the activities coordinator position, and these activities are picking back up for the residents. The variety of meals could improve for the residents outlook on meals for options. My loved one has complained that the meals are not arriving hot, and this is something that could be improved upon as well.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

No data collected

Activities

3

Staff

4

Value for Cost

4

Response from The Waterford at Plano

September 26, 2022

Thank you for your kind words as well as for bringing the issue with dietary to our attention. We are currently working with the Dietary Director on some additional options for our alternate menu. We are also working with the dietary staff on our delivery system to our residents, ensuring that meals are hot.


5.0
Dawn Holmes
Independent Living
September 19, 2022
Skilled nurse visit

Staff is always kind and courteous and helpful when I am visiting patients.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

No data collected

Response from The Waterford at Plano

September 24, 2022

Thank you so much for your positive review of The Waterford at Plano!


5.0
Angie J - Toured community
Assisted Living
September 16, 2022
Friendly environment!

I visited this community with a friend for her mom and noticed how clean and friendly the community was. The staff greeted us right away which made us feel welcomed! I would recommend this community to anyone looking for assisted or independent living!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 26, 2022

Thank you so much for taking the time to share your feedback! We have a fantastic staff here at The Waterford at Plano, and we consider it our honor to be here to support our residents as well as their families.


4.0
Anonymous - Toured community
Independent Living
September 12, 2022
Verified Review
Nice place!

I toured this facility and my family and I really liked it. It would be our second choice. The deciding factor for us was that they were doing updates at the time we toured it. We didn't want our loved one to have to deal with that, but I'm sure it's even better now. I would recommend them as an option to families.

Response from The Waterford at Plano

September 22, 2022

Thank you so much for touring our community. We do apologize that during your tour we were in the middle of putting in new flooring. Everything is back in place now and we would love the opportunity to have you revisit our community should you find yourself in the market again. We would love for you to come in and have lunch with us!


4.0
ES - Loved one of resident/client
Assisted Living
June 27, 2022
Verified Review
Would never recommend

Do not go there. They will not take care of your loved ones. They were not as responsive as they should have been for my loved one's level of care!

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

2

Activities

No data collected

Staff

4

Value for Cost

3

Response from The Waterford at Plano

September 8, 2022

Thank you for sharing your experience. We would love another opportunity to share our improvements with you. Please know that your loved one's care is our primary focus and always will be.


5.0
Jim S - Loved one of resident/client
Assisted Living
June 15, 2022
Verified Review
My experience with The awa frod has been great

The place is well maintained, well kept, and the rooms are clean. My only concern is for the food, but it's important to note that I haven't tried it myself. My loved one has said she doesn't like it very much. Communication between the community and our family has been good. They're very helpful and communicative. We usually connect via phone call; my mother has trouble using her cell phone so she goes down to the front desk for help and we talk that way. They also called me when she first moved in for various issues - their calls are always very prompt and on an as needed basis. Overall I would recommend The Waterford at Plano to others.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from The Waterford at Plano

September 8, 2022

Jim S, we're glad you had such a wonderful experience with us!


3.0
anonymous - Loved one of resident/client
Independent Living
May 31, 2022
Verified Review
Our Experience with The Waterford

It is not as advertised. They are short-staffed in all areas and therefore can't really deliver on a lot of things. For instance, transportation to appointments was a huge draw for us, and we have not been able to rely on that. They have reduced appointments to only two days a week for a couple of hours. They are very limited on activities due to short-staffing. They do take the residents to Walmart and things like that, but that's about it. My loved one says the food is great, but they have quite a bit of turnover among the kitchen staff. They don't' have cleaning staff, so they're not doing light cleaning and changing of sheets once a week as promised. Sometimes the staff can be hard to reach. However, the other residents there are so kind to him. He has made friends, and they all take it upon themselves to meet and play cards and things, which has been really nice. If you ask him, he's having a great experience. But as the person in charge of planning and decision making, it has been challenging for me. I think they're trying, but are maybe just limited in their resources, which is affecting the value.

Cleanliness

4

Friendliness

2

Meals & Dining

5

Care Services

No data collected

Activities

2

Staff

2

Value for Cost

2

Response from The Waterford at Plano

June 8, 2022

We regret to hear that you are having a negative experience with us, but would appreciate the chance to discuss your concerns in person. We have made many positive changes over the past 30 days and would love to take the opportunity to share those with you. Please call us directly at 972-423-7400. Thank you!


5.0
JoAmma K - Loved one of resident/client
Independent Living
December 22, 2021

The staff is courteous and kind. Activities are always happening. My mom lived here and was very happy.

Response from The Waterford at Plano

March 16, 2022

Thank you again for taking the time to let us know how we did. We hope you have a great day!


5.0
Charlene G - Resident/client
Independent Living
December 22, 2021

I like how people work together.

Response from The Waterford at Plano

March 16, 2022

Hi Charlene G, thank you so much for your positive comments about The Waterford at Plano!


5.0
Cathy C - Resident/client
Independent Living
December 22, 2021

I have lived in this facility for almost 5 years and have been very happy with all the resources here. The staff is amazing, very helpful!

Response from The Waterford at Plano

March 16, 2022

Cathy C, thank you for your kind review; we are happy to pass along your comments to the team here at The Waterford at Plano!


4.0
Joanne B - Resident/client
Independent Living
December 22, 2021

I have lived here about 3 months. The staff are very pleasant and have welcomed me. I enjoy the activities provided for us. The variety is great and there is something for everyone. The food is improving and is plentiful. My daughter and husbands toured this facility before I moved here. I feel very comfortable here.

Response from The Waterford at Plano

March 16, 2022

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!


Viewing 1-20 out of 122 reviews

Neighborhood around The Waterford at Plano

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Frequently Asked Questions about The Waterford at Plano

The Waterford at Plano offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

The Waterford at Plano has received an average review rating of 4.1 based on 122 reviews. See all reviews.

Call (972) 423-7400 to reach a resident at The Waterford at Plano.

To reach a resident at The Waterford at Plano call: (972) 423-7400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.