Sunrise of Plano

Very favorable impressions. Positive answers to all the questions!

It was a great place for our loved one and everything was good up until the pandemic. He really took to one of his care givers, however he health started to decline and unfortunately they were just not equipped to handle that level of care.

We are able to do an in person tour, it was still restricted because of covid so we had to go through the side door. We were able to walk down the hallway and see one unit and what we did see of the community was very clean and overall really nice.

Right after Christmas our loved was exposed to covid, we called the community immediately letting them know. Once she had learned she was exposed she had self quarantined herself. The executive director took a trash can to her door and placed it outside so she could put her garbage in that instead of walking down the hall to the garbage shoot. That was on a Monday and it was not emptied until Saturday, and that was only after she had called numerous times to have it emptied. We kept being told they were not able to assist her with anything since she is in independent living, but they were still going around checking every residents temperature. Once they learned she was exposed they stopped checking her temperature. Most of the staff members are very friendly. Our loved one is not happy with the meal and dining, the food is not good and the quality has gone down significantly.

From the moment that you walk into the door, you are greeted with a warm and welcoming smile. It is clear that the staff is highly engaged and love where they work. It seems more like they are providing care for family members as they attend to the needs of each resident. The furnishings of the community are quite comfortable and unassuming, which provide a home like feeling. You do not feel like you are in a hotel or a hospital. The nutritious meals are outstanding and the residents truly enjoy their lifestyle of wellness at this community. I especially love that the community offers independent living in addition to assisted living and memory care so my loved ones can age in place. It is of great importance to me that my husband and I can live under the same roof regardless of our future changing needs. Plus Sunrise of Plano is conveniently located close to everything we would ever need.

From the moment that you walk into the door, you are greeted with a warm and welcoming smile. It is clear that the staff is highly engaged and love where they work. It seems more like they are providing care for family members as they attend to the needs of each resident. The furnishings of the community are quite comfortable and unassuming, which provide a home like feeling. You do not feel like you are in a hotel or a hospital. The nutritious meals are outstanding and the residents truly enjoy their lifestyle of wellness at this community. I especially love that the community offers independent living in addition to assisted living and memory care so my loved ones can age in place. It is of great importance to me that my husband and I can live under the same roof regardless of our future changing needs. Plus Sunrise of Plano is conveniently located close to everything we would ever need.

This facility is getting older and it shows. Currently have a love one there and could not be more disappointed. Since COVID- things have just gotten worse. At a time when things are uncertain is we need our loved ones taken care of the most. We are now actively researching and hope to find a great facility. The food is horrible, the management does not seem to listen. We even tried to reach out to the regional director- he was useless and curt to us. Transparency is not one of their strengths. Seek other facilities in plano if you are looking. You pay too much money for what your not getting. Does not feel like home.

Grounds were appealing. Tour inspired confidence in facility mission to facilitate socializing.

Friendly and helpful staff. Facilities are very clean and updated. Very happy with our decision.

Community is older but very well maintained, therefore darker. However, we were told they were getting ready to start some renovations, first in the public areas. Great location, waiting list, friendly staff. Apartments have not been updated, as they'd indicated they have very little turnover causing an inopportunity to update appliances etc. Approximately 13-15 years.

Excellent facility. Very professional and impressive tour. This will probably be our choice if my dad decides to move to Texas. Gorgeous rooms and so conveniently located.

Sunrise just feels like a place you would call home. The have independent living, assisted living and memory care all under one roof. They serves as a great model for those who may need any of these services.

This is a larger community. The people we met were friendly and the community looked clean. They seem to offer a lot of activities and amenities. This community just did not feel like the right place for our loved one.

This is a clean community in a nice area. It is located across from a shopping center. The only issues I have with this community are that I did not get a response from them regarding a concern I had about my loved one getting food poisoning. I also do not think they offer the amount of activities they said. The salesperson was nice until we moved in my loved one. I am not sure that they supply some of the basic necessities like toilet paper. I am going to talk to them and hope things will be resolved. I would recommend asking a lot of questions when looking for a community.

Everything was nice but just out of my price range.

Sunrise of Plano offered off site and on site activities. The staff that i met during the tour were nice and very courteous. I liked this community they had many amenities available for my loved one. The community overall was clean and up-kept. A variety of meals were served depending on the diets of the residents. The guide gave me a lot of important information about the community.

I would highly recommend this community to others. The food was excellent and a good variety. Alot of activities are offered to those who would like to participate. I was happy with how clean the community is. A wonderful staff with excellent care.

The people that took me on the tour of this community were nice and knowledgable. I thought this community was ok. It was not on our short list of options. The community appeared clean.

During the tour of this community we found it to be very nice. The staff gave us good service and the residents all had good attitudes. The tour guide was helpful and did her best to show us how great the community was but we found that this community mostly had assisted living residents and this is not what we are looking for. The apartments seemed to small for us too.

Sandra was very informative and the property was warm and engaging. The rooms were great and people very friendly. Proud to live there. Next step take mom for visit.