Arbor Hills is just the nicest place and we have been so pleased with our experience. They were very comprehensive on our initial interview and we were so impressed that we did not even have to think about it, we went ahead and put our deposit down the same day that we visited. It just seemed like it was the best of the best and it has turned out to be just that. The communication has been awesome. The nurse calls me regularly with any updates that are very helpful for me to know. They also have a monthly calendar with all of the activities that are provided daily. When I stop by to visit they are doing exactly what is on the calendar so they really follow their program. We have been at 3 other facilities and we are happiest here. We would highly recommend them to others looking.... Read more
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Arbor Hills is just the nicest place and we have been so pleased with our experience. They were very comprehensive on our initial interview and we were so impressed that we did not even have to think about it, we went ahead and put our deposit down the same day that we visited. It just seemed like it was the best of the best and it has turned out to be just that. The communication has been awesome. The nurse calls me regularly with any updates that are very helpful for me to know. They also have a monthly calendar with all of the activities that are provided daily. When I stop by to visit they are doing exactly what is on the calendar so they really follow their program. We have been at 3 other facilities and we are happiest here. We would highly recommend them to others looking.
Response from Arbor Hills Memory CareDecember 20, 2021
Debbie, Thank you so much for taking the time to share your positive experience with Arbor Hills Memory Care with others and for trusting us with the care of your loved one! As you may know, we always strive to create the most loving and nurturing community we can — a true home to our residents. Comments like yours are the best possible confirmation that our efforts are paying off. Thank you again for sharing how our community impressed you. It means a lot to us.
I work for a Hospice Company and we have had patients at Arbor Hills .They have given excellent care to our patients and there family , The staff is amazing always keeping in touch with our team to let us know any change with our patient even minor . Everyone from the Administrator to the CNA's are always pleasant and enjoy there place of employment as it shows when talking to staff .I would recommend Arbor Hills to anyone looking for the best care possible for a Loved one
I had narrowed my search to two communities without touring by checking out the websites and the reviews. I had a great feeling for Arbor Hills. The people were so very nice and truly caring. We are leaning another direction due mainly to location. That is a truly how close the two are.
Making decisions on care for your elderly love one can be difficult however working with the front office staff and especially the Director of Community Relations at Arbor Hills our family experience continues to be great! Immediately you get a sense of caring from all of your interactions with everyone. There are a lot of moving parts to the process however you are supported based on your circumstances. It feels like family. Transition is never easy, and to be honest, will not be perfect. That is where the front office do an amazing job of above and beyond. I felt a sense of connection and I think you would too. Give them a call, the campus is beautiful and the building interior feels like “home”! In a short time I can say I’m glad my love one transitioned to Arbor Hills.
[name removed] was the director who provided care for my Aunt [name removed] and our family could not have been more pleased. [name removed] has a heart for all those she serves and has a way of really helping out with difficult almost insurmountable situations. She’s a real find!!! The world and senior care needs a lot more [name removed] !
Arbor Hills is wonderful Memory Care facility! The staff is extremely passionate about the residents, and seem to go above and beyond, regardless of the situation. The Administration staff is great! The ED Ms. Pryor has impeccable customer service, and is very passionate about senior care. Love this Place!
We are thrilled having Mother at Arbor Hills for the past 8 months. The entire staff is loving and respectful to all their residents. They have been unfailingly friendly to our family and are proactive in keeping us informed of any changes in Mother's condition. They keep the residents and facilities clean, the food is excellent and there are several activities each day to engage and encourage the retention of connegative and physical abilities.
Response from Arbor Hills Memory CareDecember 26, 2018
Thank you for choosing Arbor Hills Memory Care Community for your mother. I will pass along your loving and respectful compliments to our staff. I will ensure both the Culinary Director learns of the excellent food served to our residents and to the Director of Activities showcasing our Living Well program that is engaging and encouraging to our resident’s cognitive and physical well-being. If we can serve you in any way, we would be grateful if you would call Healther, our Executive Director.
Arbor hills has proven to be a good spot for my beloved mother-in-law. From 24 hr. nursing care, respectful front desk staff, happy caregivers, good laundry service, frequent outings, nice TV/music, landscaping, the inner patio beauty, countless thoughtful elements of appropriate decor for this generation, very attractive furniture, sweet and varied activities, good food, and a very caring staff- we give it an A+ rating. Family owned for several decades, they demonstrate a true commitment to the specific needs of our memory care population. We’ve had experience with several other facilities caring for 2 other family members and this has been the best.
Response from Arbor Hills Memory CareDecember 26, 2018
Joan, thank you for the many listing of services and sprinklings of compliments for Arbor Hills Memory Care Community. I am happy to read that your beloved mother-in-law is in a good spot and that we are the best. It is humbling to learn that our teams are providing true commitments to the specific needs of our residents. If we can serve you in any way, we would be grateful if you would call Healther, our Executive Director.
My mother has been at Arbor Hills 4+ years. The staff has been very caring and loving to her and the other residence. She is very happy at Arbor Hills. She participates in all aspects of what Arbor Hills has to offer. Several of the staff have been there for quite some time. Nursing staff is very competent, compassionate, and caring. You won't find better. The staff encourages you to discuss any needs or concerns and they are addressed immediately. I can sleep at night knowing my mother is in the best place to care for her.
Response from Arbor Hills Memory CareAugust 29, 2018
Kim, thank you for your continual support of choosing Arbor Hills Memory Care Community as the home for your mother. We love taking care of all of our residents and will pass along your compassionate compliments to our nursing team. I am glad that your concerns are addressed and that we are providing the best care. If we can serve you in any way, we would be grateful if you would call Audra.
My husband has been a resident of Arbor Hills for several years; he is confined to a wheelchair. The decision that a family member can no longer stay safely at home is very difficult. I visit Arbor Hills everyday, usually at dinner time. The staff is attentive and compassionate, and both the Executive Director and the Nursing Director are always receptive to any concerns I may have. I am comfortable with the care my husband receives. Memory care can be really hard, and Arbor Hills does a good job.
Response from Arbor Hills Memory CareAugust 29, 2018
Kay, thank you for spending a moment to write a review of Arbor Hills Memory Care Community. We couldn’t agree more what a difficult decision it is in deciding and then choosing a community for a loved one. I will ensure our staff learns of your attentive and compassionate compliments. We are appreciative of your support and are thankful that we had the opportunity to take care of your husband. If we can serve you in any way, we would be grateful if you would call Audra.
My recent total positive experience with Arbor Hills(AH)/Plano ended with my mom’s passing (01/2018). She was a resident commencing in March 2017. During her time at AH she was treated with loving care, respect, dignity and always plenty of smiles. I can say the same for myself as I generally visited her three times weekly. I found AH to always be clean and bright. I liked the AH facility footprint including optional rooms i.e., places to go within the facility. Back in February 2017, I found the fixed rate quote provided to me to be competitive and acceptable. From Reception to 24/7 Nursing to Caregivers to Administration to Housekeeping to Maintenance, all those we (mom and my family) encountered were people who, outside of AH, would be wonderful neighbors. But most importantly, they were there at AH for my mom daily, providing her with a genuine human touch.
Response from Arbor Hills Memory CareApril 3, 2018
We are sorry for your loss Joseph. We loved caring for your mom at Arbor Hills Memory Care Community and will pass along your compliments to our teams. Thank you for allowing our staff to provide loving support and care for you and your mom. If we can serve you in any way, we would be grateful if you would call Debbie, our Executive Director.
While looking into some options for my love one, I found that this facility was not as homey as I would have liked it. It definitely had that nursing home feel. In their rooms they had hospital beds and it wasn’t as warm or inviting. The staff team there though seemed really nice. While we were touring the place we notice them helping the residents that could get out of their bed assisting them to get dressed and to get them out of their rooms. That part I liked about the place. If someone were to have more of a physical disability I would recommend this location. They reason why I didn’t move forward with them is because it was more of a nursing home facility.
Response from Arbor Hills Memory CareMarch 12, 2018
Thank you for touring and writing a review for Arbor Hills Memory Care Community. We will pass along the 'really nice' compliments to our staff. I am happy you shared your story about the care our teams were providing. We hope you found the perfect place for your loved one. If we can serve you in any way, we would be grateful if you would call Debbie, our Executive Director.
My loved one was recently in this community for a short respite stay and I have no complaints of how things went for her. The staff where always so helpful and I was comfortable with the care they had provided to her. She had no complaints about the meals and enjoyed participating in some of the activities from time to time. Overall we where very happy with her stay and thought they did everything they had promised us.
Response from Arbor Hills Memory CareAugust 24, 2017
Thank you for writing a review for Arbor Hills Memory Care Community. It sounds like the benefits of our respite & hourly stay program were ideal. I will pass along your compliments to our helpful staff and both the Director of Activities and Culinary Director. If we can serve you in any way, we would be grateful if you would call Debbie, our Executive Director.
Friendly and competent staff. Very nice and clean facility. Knowledgeable and caring management. Offer a variety of options for care and interaction as well as fun activities.
Response from Arbor Hills Memory CareJuly 26, 2017
Andrea, thank you for writing this review for Arbor Hills Memory Care Community. We appreciate the kind compliments about our friendly and nice staff. I will ensure our Director of Activities learns of this review about 'fun activities'. If we can serve you in any way, we would be grateful if you would call Debbie our Executive Director.
We liked this community when we toured it. This community was our second choice. The community is nice and clean. I was impressed with the staff I met. The community we choose was a little closer to us.
Response from Arbor Hills Memory CareApril 7, 2017
Thank you for writing this review and touring Arbor Hills Memory Care Community. We appreciate the kind compliments about our nice and clean community and the impression our staff made. A close location is difficult to beat, if we can be of any further assistance, please contact the Executive Director.
The memory care service they provide at this community is outstanding. They work everyday one on one with my loved one to help improve her memory. They have amazing activities and techniques they offer to the residents to make sure they are staying busy and constantly improving their skills. I could not be more satisfied and would highly recommend this place.
Response from Arbor Hills Memory CareOctober 28, 2016
Thank you for writing this review and highly recommending Arbor Hills Memory Care Community. As the Alzheimer’s experts, we train our staff to provide meaningful one-on-one interactions and glad that these moments have had an impact with your loved one. We will pass along your comments to the Director of Activities that her events are well received. You may always contact our Executive Director and speak with her directly if you have any further questions or concerns.
My mom has lived at Arbor Hills for 2 years now. Her medical care there has always been top notch, provided by some really special nurses. Caring for Alzheimer's patients takes a unique combination of angel and superhero. There were some staffing transfers followed by some staff turnover. It got a bit wobbly for awhile, but that seems to have resolved. I like the direction things are going now! I see a lot more smiles, a lot of positive interaction between staff and patients, more friendship between patients, and overall I see a refreshed and warmer environment. As always, the nurses, care team, and the wonderful front desk ladies keep me updated on mom's status. I met this week with the new managing director and the new director of nursing for a care plan review. I was impressed. Alzheimer's is relentless, and mom had an unpreventable fall, resulting in an ER visit for a bad skin tear on her arm. The Arbor Hills team were fantastic, their quick response to the fall and their follow-up care made a real difference for a fast recovery. We reassessed mom's situation in the meeting and I was given good ideas for changes to help mom cope. (Mom is feisty) It was a tough day when we realized we could no longer take care of mom without a lot of help. I know she is being looked after by people who care.
Response from Arbor Hills Memory CareOctober 14, 2016
Sharon, thank you for writing this very thoughtful review for Arbor Hills Memory Care Community. We love how you address nurses caring for Alzheimer’s patients as a mix of angel and superhero. It is nice to read that interactions between our staff and residents are positive and that friendships are developing. We take great pride in our team and the exceptional care that they provide for your mom and all of our residents. We will be sure to pass along your comments to all of our teams. We hope your mom recovers very quickly. If you have any additional questions, please contact our Executive Director.
The tour guide was very knowledgeable. All of my questions and concerns were answered. The community was clean and organized. Some activities they offered were art classes, cooking classes, and brain fitness. They have different available meal plans to best fit the needs of the residents. I would recommend a tour of the community to friends and family.
Response from Arbor Hills Memory CareOctober 7, 2016
Thank you for the review of Arbor Hills Memory Care Community. We are glad to read that your tour was successful and that all of your questions and concerns were answered. The Director of Activities is always looking for engaging opportunities for our residents, and we love showcasing the variety of programs available. It is paramount that our food looks and tastes delicious, and we strive to be the leader in offering plans that fit our resident’s needs. We appreciate your recommendation, and if you have any additional questions, please contact our Executive Director.
I put 45 stars because nobody is perfect but Arbor Hills comes close. My mother was there and my step dad spent the last couple weeks of his life there. The people are awesome; loving, kind, caring and attentive. It is a gift to give care to memory care patients in a dignified way and Arbor Hills succeeds. I highly recommend them!
Response from Arbor Hills Memory CareSeptember 14, 2016
Dpitt, thank you for the 45-star rating and the recommendation. Here at Arbor Hills Memory Care Community, our number one priority is the care and comfort for our residents and to read that we are awesome, loving, kind, caring and attentive is almost too much. We will pass along these gracious comments to our teams, and if we can be of further assistance, please contact our Executive Director.
I felt compelled to write after reading the review entitled "The Worst Memory Care Facility Ever". My family member has been a resident of Arbor Hills for over 2 years and the facility I have experienced is not by any means the same as that described by the author of "Worst Ever....". Although not perfect, the staff at Arbor Hills is dedicated, hard-working and caring. The Executive Director and 24/7 nursing staff are excellent. They communicate well and are accessible to both residents and family members. As a regular visitor, I have always found the facility to be clean, odor-free and well-maintained. This applies to both the common areas and resident's rooms. Anyone touring memory care facilities on behalf of a loved one should consider Arbor Hills. Although it may not end up being the best fit for everyone, it should be on the list of possible contenders.
See what the neighborhood has to offer and what’s nearby:
To reach a resident at Arbor Hills Memory Care call: (972) 509-8905
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