2625 W. Plano Parkway, Plano, TX 75075
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
Community is going down hill quickly. Huge staff turnover causing inadequate staffing, food heavy on carbs (particularly rice which is a choking hazard for the elderly) and run out of items frequently. No milk for cereal for a late riser, no butter for baked potatoes, no sugar for tea. Short-handed in kitchen and housekeeping which then puts those duties on top of the Resident Aides who are short handed themselves. Alarms going off constantly which is aggitating to residents. Even though there are two dining rooms, only one is utilized and with 50 residents and family members that come to ensure their loved one is being fed, it is very crowded. Meals are hand-carried out, therefore takes a long time and ones needing assistance with eating are left waiting until their food is cold. My suggestion to anyone planning to tour Arbor Hills - show up unannouced for a tour around 4:30-5:00 pm If you come later there will be no management to show you around, normally only the nurse attempting to dispense medication while answering the phone, front door and responding to residents. It is a shame because Arbor Hills is not cheap, their founding philosophy is very good, however they are not living up to their promises. I am willing to bet whoever put the entry this month that it is great there, has either just recently moved in or their loved one needs little to no assistance.
Response from Arbor Hills Memory CareJanuary 7, 2015
We, at Arbor Hills are sorry for this unfortunate situation and appreciate your input and concerns. Our staff is passionate about helping residents feel comfortable in their surroundings as well as committed to meeting the special care needs that memory loss presents while maintaining dignity, continuity and as little interruption as possible for our residents. That said, when a team is not functioning up to our Koelsch standards of excellence, we are committed to remedy a situation as quickly as possible. Because of this, we have made several staff and service changes as well as have conducted detailed training to strengthen our team in order to facilitate smoother resident care and foster stronger and more efficient communication. We hope that you have noticed the new dietician-recommended menus and revamped dining room seating as well efficiencies we have put into place for ordering meals. We are also looking forward to the opening of a 2nd dining area and new dining staff that will take place in January. Although change can be difficult at times, our desire is to provide the best services for our residents and families. Our concerns are your concerns. We express our sincere apologies for any inconvenience that your family has experienced and want you to know that we have taken proper action with staff and at the community.
Arbor hills has proven to be a good spot for my beloved mother-in-law. From 24 hr. nursing care, respectful front desk staff, happy caregivers, good laundry service, frequent outings, nice TV/music, landscaping, the inner patio beauty, countless thoughtful elements of appropriate decor for this generation, very attractive furniture, sweet and varied activities, good food, and a very caring staff- we give it an A+ rating. Family owned for several decades, they demonstrate a true commitment to the specific needs of our memory care population. We’ve had experience with several other facilities caring for 2 other family members and this has been the best.
Response from Arbor Hills Memory CareDecember 26, 2018
Joan, thank you for the many listing of services and sprinklings of compliments for Arbor Hills Memory Care Community. I am happy to read that your beloved mother-in-law is in a good spot and that we are the best. It is humbling to learn that our teams are providing true commitments to the specific needs of our residents. If we can serve you in any way, we would be grateful if you would call Healther, our Executive Director.
Making decisions on care for your elderly love one can be difficult however working with the front office staff and especially the Director of Community Relations at Arbor Hills our family experience continues to be great! Immediately you get a sense of caring from all of your interactions with everyone. There are a lot of moving parts to the process however you are supported based on your circumstances. It feels like family. Transition is never easy, and to be honest, will not be perfect. That is where the front office do an amazing job of above and beyond. I felt a sense of connection and I think you would too. Give them a call, the campus is beautiful and the building interior feels like “home”! In a short time I can say I’m glad my love one transitioned to Arbor Hills.Reviewed on SeniorAdvisor.com
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