Sunrise at Ivey Ridge

My every experience with the community has been a 5. From the first contact with the intake person to the receptionists, the wellness nurse, the health care aides. It has been a very good experience in a very difficult time.

We have enjoyed the staff and the communication of any need to know details. Most of our inquires have ben addressed promptly and that is something we like the most about the Sunrise at Ivey Ridge community.

My loved one was in a very translational period of her dementia. She had moved from an independent The Park to Sunrise. When she was more able to manage herself in the beginning, Sunrise was a good place for her and they were able to take care of all her needs. As she progressed rapidly I did not feel their memory unit was the best place for the amount of activity and attention that she needed. It was small and my loved one needed a place to walk a lot.

Sunrise at Ivey Ridge is an awesome place, and a great option for memory care! The staff are very attentive. And the residents seem happy living there.

They are kind and helpful but the need to work on the food. They could have more activities but that is partly due to the clientele not making suggestions and getting involved in more. The evening meal could use less tomato on everything and did not over cook the food according to my friend. I do like that you can order a hamburger or hot dog for lunch or dinner anytime. The staff is always kind even if the resident is cranky.

During Covid times, the communication is average to below average. They weren't telling me when my loved one was eating in her room vs. in the dining room. They served food in Styrofoam containers, like you get leftovers in at restaurants. Food was not delivered on time, so it was cold. Maybe they were understaffed, but I can't say for sure because they didn't communicate with us about it. They didn't have any activities, and they didn't want the residents to leave and come back. Now that Covid restrictions have eased, their activities are still very weak. They just have Bingo, and you never really see any residents that are needing more help get an opportunity to get on the bus to go anywhere. If I didn't take my loved one out, she would never get to go on any outings. The residents look bored, and I see them just sitting in the library. It's not a very active community, even for people who need extra help. I will say the ladies at the reception desk are very kind to the residents. They listen to them and are very calming and sympathetic. And I appreciate them and what they do very much.

The quality of the meals could use some improvements, the meals did not seem really cooked. Also, the ladies in the dining room were not very nice they were pretty rude.

[Name removed], the director, and her team are great! Very caring group and it's because of [name removed].

They do a good job keeping the community clean. The staff does a good job communicating with the families. They have done great with my loved one's care. We do think that Sunrise At Ivey Ridge is a good value for price. We really appreciate A Place for Mom for finding this place for my dad!

My mother-in-law likes it here. The staff does a good job with taking care of her and they did a good job with keeping track of her care and what she needed. They were very on top of her care. The food is very good and the kitchen staff is great. The grounds are beautiful and very well kept. We have never had any issues with them. They are very good with communication and keeping us up to date with her and her care. During the Covid-19 pandemic, they have done a great job with keeping the residents safe and as far as we know, no one at the community has gotten it.

We have placed my mother in this facility. So far, so good. Everyone is very pleasant and caring. Thanks

Love it there. Everyone is great!!

Be careful if you select this place. You are likely to be let down. This facility values cost over service, and yes, they are trying to compete on being cheaper than other places but you will pay for it in disappointment and anxiety. This particular facility simply isn't run very well, and things seem disorganized. Most of the activities posted for the week or the day never actually happen and care levels are unreliable. You think you are paying for services for your loved one but they might not actually get it. The call buttons don't always work, which is dangerous. The staff is friendly but clearly overworked. Response times are slow, and turnover is very high, even at the higher levels of management. So there is no consistency. The quality of nursing is not very good, either. You have to CONSTANTLY keep after them to ask if they did what they said they would do, and half the time they don't respond back to you when they promise they will, and there is no explanation or ownership or apology. The nurses seem sick of their jobs, probably because they are drastically understaffed. Most residents sit in their rooms all day watching tv and are bored because there is nothing to do, and there is no real real engagement going on except to wait for the next meal. This is not a good example of senior care. There are other places that are much better than this. I feel for the people here and it seems driven mostly by budget of people who can't afford anything better. As I said, nice people work there, but the leadership is poor. The result is not something I could ever recommend to anyone, unfortunately. Best of luck if you decide to go here, and be prepared to watch everything with an eagle eye to make sure your loved one is OK and properly cared for. They will need it.

I brought my father here from Cincinnati to live after my stepmother passed away and he needed ongoing care. The staff at Sunrise was very good to him. They went above and beyond to make sure he had the extra's in life he wanted, even shopping for him at a local hardware store to get items he needed for his many projects. They had many special events throughout the year, and always recognized his veteran status on Veteran's Day. He made friends at Sunrise, both with the staff and residents, and felt very welcomed. Dad passed away recently, so he is no longer living there. But I have no regrets about my choice for a home for his last few years of life.