4125 N Point Pkwy, Alpharetta, GA 30022
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
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Value for cost
The lack of adequately trained staff (caregivers) and leadership is very apparent here. Executive Director often misrepresents things and cannot maintain continuous staff; constant turnover. Search on....
My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing, CNA and other staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.
My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing and CNA staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.
this is my first time writing a review about alto senior living Alpharetta. i must say how funny it is when i heard about that Wellness nurse [name removed] getting paid to stay at Starbucks sorry they didnt mention what location because i surely would make my appointment to see her there i totally agree [name removed] and that nurse [name removed] need to go. this place is a mess what happen and why [name removed] left i dont know but get to understand [names removed] had something to do with it. he was the best a man of dignity my mom is still weeping over him and also his fellow employees. resident council meeting administrator never shows up so my mom doesnt attend them no more right now i am looking around for another place for mom this place is a mess. seems like corporate doesnt care at all they are so quick to comment on each reviews but would never come into the building and hear the voices of these residents they are very unhappy managers are leaving like crazy doesnt look good at all
If you are looking for a well run facility that cares about its residents, KEEP LOOKING. Alto does not have the staff to provide care to its residents, activities are limited, they cannot provide transportation, and most recently, they serve food on PAPER plates. Just what you want to pay for. If you fall in your room and you happen to lock the door, the FIRE DEPARTMENT has to come to break into the room because the staff does not have keys. Cool! Oh yeah, the locked front door does not always open, so if there is a fire, you cannot get out. They want big bucks, but also high profits. Good Luck with your search, but search elsewhere.
Initially, we were impressed with this facility. Now, after yet another new owner, the service here has declined rapidly. Local management is complacent and unresponsive. The facility cannot accommodate the acuity of the residents with the few LPNs and CNAs available. Senior activities are now minimal because one person cannot accommodate everyone and he cannot be present at all times. Regret that A Place For Mom referred us to this facility. For the prices charged, I would highly recommend checking out other facilities.
This was not a very welcoming community, in fact, the atmosphere was one of a lock down Unit. It was very drab and dark and I would not want my husband to be here.
Response from Legacy Ridge at AlpharettaSeptember 26, 2017
We take reviews quite seriously, especially when it connects with one of our core missions - a hospitable and welcoming community for our residents and their families. It is disheartening to know that someone walked away from our beautiful community thinking something opposite of what our residents and families often state - Charter Senior Living of Alpharetta is comfortable, warm and home-like. We would love the opportunity to discuss this further if you would like to reach out directly to us at the community. We also would welcome you to come back and have lunch with us and get to know our staff and residents a little bit more. While you might think the physical appearance is not to your liking, we know that our residents and Alpharetta team can brighten your opinions when you see firsthand how they enjoy their time at Charter Alpharetta.
This was our second choice. This is a beautiful community, very clean and well kept. The staff was very friendly and knowledgeable. The only reason we did choose this community was that the other was closer to our family members.
I had a good experience touring Charter Senior Living. It was a nice facility and everyone there was kind and welcoming. They were unfortunately not able to take my mother because of her level of care.
From what I saw, this was a nice facility! I loved the staff, as they were very welcoming! The rooms were absolutely beautiful! The food was also great,! The chef was very nice when he came to speak to us! In the end, the location is the only reason why we didn't choose this location, but it was still fantastic!
My dad has been at this community for a short period of time and so far we are happy with the care he has been receiving. The staff have all been friendly and very welcoming to him in his new living environment. They have a lot of great amenities as well as a wonderful dinning experience. I have no complaints and would recommend this facility to anyone interested
Nice place and great location. [Removed] was very nice and I enjoyed my time there.
My mother is doing well here at this community. They have a phenomenal staff. They are taking very good care of her, and her needs. I'am comfortable with the care she is receiving, she is in good hands. This community has a good, homey atmosphere. They do a great job with the cleanliness of the facility. It is a great, loving environment. I couldn't ask for a better community for my mother. I have already recommended this community to my friends, it is a great place.
Wonderful welcoming energy. They had sample of the meals, the chef and the Health/Nutritionist were cheerful and informative. LOVE that there is a spa Bath...My mom doesn't believe in Showers. Great Energy!
I wasn't very impressed with my tour of this community. My tour was okay. The cleanliness of the community is decent. The staff was nice. There are some improvements they need to make before I would consider moving my mother here. I did find a community that suited our needs better.
nice facility & friendly, helpful staff; lovely atmosphere & living areas/rooms; Executive Director & Director of Nursing/Care Services excellent. Very involved with residents & care/needs, good communication with families, caring, welcoming, flexible and inclusive attitude. Feels like an extended, new family for residents and their loved ones/families. Nursing staff team also excellent and highly visible & involved with residents and families. CNA's friendly, helpful and hard-working. Plus, nurses on-duty 24/7 which is great, very helpful and provides a sense of security regarding resident care. Food very good with lots of variety/choices; executive chef trained in several New Orleans restaurants. An excellent choice and living arrangement for you loved ones.
Still relatively new to facility but so far so good
I think the entire staff is so phenomenally friendly at Bickford of Alpharetta. The only thing that I would say they need to improve just a hair on is their communication. Other than that everything has gone well at this facility.
Bickford has the best staff in the memory care unit. They truly care about the people and are always supportive to those coming in to visit. I can't say enough about the people. They helped us thru some difficult times and were always calm and patient with mom. I would recommend that you go in and meet with the care team to assess if they will meet the needs for your loved one. Memory is a hard issue and you want to find the right group for you. We wanted a place that would truly check on our mom regularly so she felt safe and that people stopped to visit. An outside area was also important. They try to keep up with activities for everyone, but there are so many different levels of care in there that sometimes it is hard to meet everyone specific activity needs. They do try to get everyone together daily for things.
There were a few reasons I chose Bickford. I really liked the small intimate nature of the facility. I also liked that they had twenty four hour a day, seven day a week nursing care. I felt like the staff were more personable than others I had looked at. So far it's working out pretty well.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.