Legacy Ridge at Alpharetta

When it comes to the care services the quality is good, answering call buttons could be improved upon. For the meals and dining - this is an ongoing issue for 2 years now. They are feed a lot of fried food, chicken wings, spicy foods, french fries, sometime even hot dogs - things are not healthy for older people to eat, digest or good for their bodies. Nor foods they want to eat!!! There may be marginal improvements but I highly recommend they get some assistance on what this population should be fed - hospital and sub-acute care food is much better. This is a big part of people's day. And the timeliness of meals - sometimes they wait 30-40 minutes after meal time to be actually served. Fixing the meals would definite help the overall value for cost

[name removed] has always been excellent and efficient in assisting me with locating facilities for my family as well as for others.

After only 3 weeks we moved our loved one from the memory center of Legacy Ridge at Alpharetta. Unfortunately, the caregivers found it acceptable to let him sleep on the floor. I found him in bed as late as 2:00 p.m. lying in his urine from the night before and missing his meals and his timely medication. It was a huge mistake to entrust the care of our loved one to a memory care staff that lacked knowledge and training with individuals diagnosed with dementia and Alzheimer's. We found the memory staff very unprofessional and not a good fit for their position or any position that required patience and understanding. I pray for those left in that environment!

One of the biggest reason we picked Legacy Ridge is because of the activities, they are great - our loved ones previous community did not have much going on and here she really enjoys bingo, word games and the music. We have had a meal once there and it was pretty good and our loved one never complains about the meals. The value is great - the community is just a flat rate. They also have transportation here which is super nice, they can take the residents out to different stores and restaurant's. We think the resident counsel are the ones that make the decision on which restaurants to go to. The bus can also take the residents to their doctors appointments if that is something they need help with.

I thought Legacy Ridge at Alpharetta was a good place overall. The sales director was very friendly, although none of the caretakers said hello to me. While I was there to tour, they invited me to a reception, and the food was very good. They were at top of our price range though, and everything all together would have pushed us over our budget.

We showed up for our tour at Legacy Ridge Alpharetta and the person who was supposed to give our tour never showed up even though we were on the schedule. They told us we would need to come back but I live out of town so I told them that was not possible. They had someone from the kitchen give us the tour and they had no information and answers to our questions that we saw. It was very unorganized and not a good experience.

The people very nice. It's quiet and clean. They have activities for those that want to participate, so they have the option to be more active or stay to themselves. Overall, it is a nice place.

This has worked out well for my loved one. The staff are good. I would be mindful of your loved one is eating their meals or other options for food, and make sure that the staff is still caring for your loved one. Overall, I would recommend the community and still be an advocate for your loved one. There hasn't been fresh fruit that I've seen for meals. A lot of the meals are rice based with hard to chew meats, and the breakfast seems to be the same. This is one area that could be improved on.

Legacy Ridge has some competent workers but not many. If you are independent and able to speak up for yourself then you’ll be fine but if you really need assistance with showering, dressing or eating, this is not the place for your loved one. Also , the administration takes zero responsibly for any concerns you might have and the staff is unsupervised. The admin has excuse after excuse and never admits to any wrong doing on their part. I would not recommend this facility as a true assisted living facility.

The lack of adequately trained staff (caregivers) and leadership is very apparent here. Executive Director often misrepresents things and cannot maintain continuous staff; constant turnover. Search on....

My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing, CNA and other staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.

My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing and CNA staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or don’t show up for work. I believe one of the most important things in a senior citizen’s life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before it’s too late.

this is my first time writing a review about alto senior living Alpharetta. i must say how funny it is when i heard about that Wellness nurse [name removed] getting paid to stay at Starbucks sorry they didnt mention what location because i surely would make my appointment to see her there i totally agree [name removed] and that nurse [name removed] need to go. this place is a mess what happen and why [name removed] left i dont know but get to understand [names removed] had something to do with it. he was the best a man of dignity my mom is still weeping over him and also his fellow employees. resident council meeting administrator never shows up so my mom doesnt attend them no more right now i am looking around for another place for mom this place is a mess. seems like corporate doesnt care at all they are so quick to comment on each reviews but would never come into the building and hear the voices of these residents they are very unhappy managers are leaving like crazy doesnt look good at all

If you are looking for a well run facility that cares about its residents, KEEP LOOKING. Alto does not have the staff to provide care to its residents, activities are limited, they cannot provide transportation, and most recently, they serve food on PAPER plates. Just what you want to pay for. If you fall in your room and you happen to lock the door, the FIRE DEPARTMENT has to come to break into the room because the staff does not have keys. Cool! Oh yeah, the locked front door does not always open, so if there is a fire, you cannot get out. They want big bucks, but also high profits. Good Luck with your search, but search elsewhere.

Initially, we were impressed with this facility. Now, after yet another new owner, the service here has declined rapidly. Local management is complacent and unresponsive. The facility cannot accommodate the acuity of the residents with the few LPNs and CNAs available. Senior activities are now minimal because one person cannot accommodate everyone and he cannot be present at all times. Regret that A Place For Mom referred us to this facility. For the prices charged, I would highly recommend checking out other facilities.

This was not a very welcoming community, in fact, the atmosphere was one of a lock down Unit. It was very drab and dark and I would not want my husband to be here.

This was our second choice. This is a beautiful community, very clean and well kept. The staff was very friendly and knowledgeable. The only reason we did choose this community was that the other was closer to our family members.

I had a good experience touring Charter Senior Living. It was a nice facility and everyone there was kind and welcoming. They were unfortunately not able to take my mother because of her level of care.

From what I saw, this was a nice facility! I loved the staff, as they were very welcoming! The rooms were absolutely beautiful! The food was also great,! The chef was very nice when he came to speak to us! In the end, the location is the only reason why we didn't choose this location, but it was still fantastic!

My dad has been at this community for a short period of time and so far we are happy with the care he has been receiving. The staff have all been friendly and very welcoming to him in his new living environment. They have a lot of great amenities as well as a wonderful dinning experience. I have no complaints and would recommend this facility to anyone interested