Spring Hills Princeton

for a local A Place for Mom advisor

14 Reviews

• (8)

  A Place For Mom

• (6)

  SeniorAdvisor.com

[Name removed], head of assisted living, was extremely knowledgeable and very helpful. The Assisted Living Side seems good but it ended up being to far away for our family member.

This started out as a good place for my family member but things went down hill very fast. I was promised a certain charge for service but was billed way out of what they said. The accounting side of Atrium is so mismanaged and the turn over rate is every couple of months. Get everything in writing and be aware they are unscrupulous.

I made several attempts to reach them regarding my mother becoming a resident at their facility. I have been working to place her in a quality facility as a respite patient, with a possible transfer to a permanent stay. She is currently a patient at Atrium at Hamilton and is thriving there. I had scheduled a tour through A Place for Mom, but never received a confirmation from the facility. I called and was transferred to the contact person's voicemail, which was full, and I was bounced back to reception where I was placed on hold for upwards of seven minutes and then disconnected. When I called back, the receptionist assured me that she would pass along a hand-written message to her, which was never returned. When I called again, I was curtly told you she was on her lunch break and I should call back after 1:30. I just wanted to make everyone aware that these are the reasons I will not be pursuing her placement with this facility. If this is the way the organization treats prospective residents who are currently in another of their facilities (and who will be paying out of pocket for their care), I shudder to think of how they would be treated once they were actually in their care. I hope that they will treat other prospective residents and their families more respectfully in the future.