Brookdale Monroe

For the most part, Brookdale offers a pleasant, caring community with many amenities. It's clean, the food is good, the majority of the staff are pleasant and helpful. They have counselors to help residents navigate the multitude of emotions residents often face while adjusting to their new environment. There are doctors available round the clock. The staff is approachable and compassionate. We feel good about Brookdale and the care they afford our parents.

Would recommend but advise to get medical care elsewhere....definitely not use their doctor for any ongoing care or medical action plan. We picked this community because of the homey atmosphere. Mom didn't need bells and whistles instead a community.

Brookdale has been so wonderful as a Community. My Mom is thriving there. She is always so busy with activities and exercise and has made so many friends. Since my Dad passed, my sisters and I were so worried about Mom making the transition from Florida back North to New Jersey. Brookdale welcomed her with opened arms and welcomes Family members to be involved in all activities as this helps supporting our loved ones. Mom loves her new home and it is truly a Community oriented environment.

We picked this community, because it was welcoming, cozy atmosphere, best food choices and most we could afford. It's been a place where Mom can be busy and aspire to live her best life. I do wish the personal care staff were more consistently thorough.The executive director is awesome and really cares about people. She gets things done.

I would say it's a nice place for what it is. It works for my dad. Communication has been good .They are taking care of my loved one. I wish they would update the kitchen and bathroom in their apartments.

We toured with Brookdale Monroe and it was a nice tour experience. Everyone was very friendly, but the downside was the rooms and other parts of the facility looked very dated and old.

Community is beautiful and well maintained. Staff is warm and friendly, always willing to assist in any way they can. I visited a lot of facilities and would definitely consider if in need of an Assisted Living community.

[Name removed] was so helpful and friendly when my sisters and I did the tour. We have decided to make this Mom's home. We are excited about the full life she will have there as well as being able to spend time with her there.

I don’t know where to begin. I was thoroughly impressed with Brookdale Monroe. The staff are caring and compassionate. Formerly working as an activity director, I was impressed with the recreation calendar for both AL and Memory Care. There are activities for everyone to enjoy. The memory care programs are planned keeping dignity in mind and it was truly impressive to see. The director, [name removed] is incredibly hands on and you can see she puts so much effort into ensuring that the right people are hired who will uphold their mission and commitment to residents. The food was wonderful and they have so many options. The apartments are spacious and probably the cleanest I have ever seen. Everything was impeccable. If I had a family member who needed assistance I would no doubt call Brookdale Monroe.

We wish to express our appreciation for the help and care received by the staff at Brookdale Monroe in our aunt’s transition and first year in a senior living facility. In particular, we are especially grateful to the executive director, [name removed] for accommodating our immediate needs following her discharge from the hospital and always responding to our questions and concerns in a timely fashion. Her weekly Zoom meetings, in the aftermath of the pandemic, kept us current and informed. I believe additional capital investments should be made by the corporation for their Monroe Twp location to improve the dining area and the one and only elevator outside of memory care. Living over 200 miles away, we rested assured that our aunt was well taken care of. We understand the challenges a senior care facility presents to its staff and appreciate their efforts on a daily basis. We recently moved our aunt to a facility closer to our home but Brookdale Monroe will be missed.

Our family was referred to Brookdale Monroe after experiencing a less than one star facility. As soon as we spoke to the management at Brookdale a wave of relief was inescable.. The initial phone came expeditiously and professionally. We were hoping for an upgrade to say the least. What we got was an assisted living facility that sets the standard. Upon arrival for our tour we met with [name removed] whom was timely, patient, knowledgeable and most of all friendly. As we toured, all questions were answered and all details were covered; some details we wouldn't even have thought of. After the tour we were all in and then I had the luxury to meet with and deal with THE BEST STAFF I've ever worked with. The transition was flawless, only because of the diligence Brookdale Monroe staff exudes. Our time was short with Brookdale Monroe, unfortunately. But if you're looking to care for your loved ones, look no further than Brookdale Monroe. We made friends, I can truly say, for a lifetime. Sincerely

Brookdale Monroe was so terrible I had to remove my mother. They did not fill her oxygen prescription. All they do is send your loved one to the hospital and continue to bill you during the hospital stay. They didn't use safety protocols. There was never a locked wheelchair, never a locked walker. Tubing was all over the floor in her room, which was a tripping hazard. She was not clean. The room was not clean. There were two staff that were great - the rest of them had attitudes and sometimes wouldn't even answer my questions.

Have had some issues with care services, have call later today with them to get resolved. Food service having some issues with dementia patients for instance hamburger and chicken very tough not able to cut down to bite size pieces have talked with staff and speaking with staff. Softer foods need to be more of an option, they will offer sandwich but only option is PB&J. Would like to see other sandwich options for residents. Staff is working with them on the issue at times can rush residents a bit too much with food service and have seen them take away plate while they are still eating. Mom doesn't participate much, do have decent activities program offered with Bingo, TV, Music, crafts and holiday specific programs. Getting back on track as the activities director was out but has since returned. Head staff is very friendly & outgoing if and when do have any issues they work to resolve and great communication with family. Best so far compared to other properties that have been in the past.

This community was nice my loved one just did not want a community that was two levels and wanted to be on one floor and flat . The tours were great just not a great fit for what we were looking for.

Our tour with Brookdale was fantastic and the facility is beautiful, the location was just too far for our family.

Our tour with Brookdale Monroe was great. It is a very beautiful facility. They were definitely heavy on their sales pitch. It would have been a great fit but was too expensive based on the care my mom needed.

The administrative staff was excellent, however the actual caregivers were not as excellent. It was really night and day. There were no activities during the time our loved one was there. There was a major lack of knowledge the care takers had about our loved one, and there was a major lack of communication.

We were given 3 excellent options from your service, and we researched and visited them all before deciding on Brookdale at Monroe. You gave us help when we were at a loss, and we are very happy with the results.

My ex-husband is really enjoying all the activities. The staff is so wonderful. It’s a wonderful place for him and I am so happy he is enjoying it and he is close to where I live and I can go visit him.

We really like this assisted living facility and so does my mom. When you walk in you feel welcome and comfortable as if you are coming home. Careful attention is paid to the residents and they are treated with kindness and respect. There are many great activities to keep the minds and bodies active. We would highly recommend Brookdale.