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Serenity, A Randall Residence

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4000 North Main St., East Peoria, IL 61611

1.0
Review score
5 reviews
Add review
1.0
Review score
5 reviews
5 star
60%
4 star
20%
3 star
0%
2 star
0%
1 star
20%
See all reviews
For more information about senior living options:
(866) 374-4058
Serenity, A Randall Residence
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Serenity, A Randall Residence community exterior
1414 Photos available
88 Floor plans available
Serenity, A Randall Residence in google map

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anonymous
-
Family/friend
5.0
Pleased with our experience
We chose Serenity because I toured it and just really liked the facility. My husband was able to get his own private room as well which is nice. The location is close to my home and convenient. I would recommend to others looking.

About the facility
Serenity, A Randall Residence

Serenity, A Randall Residence in East Peoria, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

Memory Care

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Amenities
at Serenity, A Randall Residence

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care
  • Incontinence Care

Meals & Dining

  • Special Dining Programs
  • Restaurant Style Dining
  • Professional Chef
  • Meals Provided
  • Guest Meals

Room Amenities

  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Kitchenette

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Outdoor Common Areas
  • Central Fireplace
  • TV Lounge
  • Library
  • Indoor Common Areas
  • Meeting Room
  • Beauty Salon
  • Outside Patio

Recreational areas

  • Billiards Lounge
  • Movie or Theater Room
  • Fitness Center
  • Raised Garden Beds
  • Piano or Organ

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Activities

  • Holiday Parties
  • Activities Off-site
  • Sensory-based Programs
  • Light Therapy Programs
  • Activities On-site
  • Live Well Programs
  • Reminiscence Programs
  • Community Service Programs
  • Stretching Classes
  • Birthday Parties
  • Brain fitness / Dakim
  • Live Musical Performances
  • Trivia Games
  • Art Classes
  • Day Trips and Outings
  • Live Dance or Theater Performances
  • Wii Bowling
  • BBQs or Picnics
  • Devotional Activities On-Site

Compare

Serenity, A Randall Residence community exterior
Serenity, A Randall Residence

4000 North Main St., East Peoria, IL 61611

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Bickford of Peoria

1920 W. Willow Knolls Drive, Peoria, IL 61614

The Grand Regency community exterior
The Grand Regency

117 N Western Ave, Peoria, IL 61604

4.0
Review score
5 reviews
4.0
Review score
5 reviews
5 star
60%
4 star
20%
3 star
0%
2 star
0%
1 star
20%
5.0
Review score
4 reviews
5.0
Review score
4 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
4.2
Review score
59 reviews
4.2
Review score
59 reviews
5 star
56%
4 star
25%
3 star
12%
2 star
2%
1 star
5%
4.3
Review score
9 reviews
4.3
Review score
9 reviews
5 star
56%
4 star
33%
3 star
11%
2 star
0%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Reviews

for Serenity, A Randall Residence

1Review score5 reviews
1.0
Review score
5 reviews
5 star
60%
4 star
20%
3 star
0%
2 star
0%
1 star
20%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Serenity, A Randall Residence with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Serenity, A Randall Residence has 5 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.8
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
2.0
Activities
4.8
Value for Cost
3.8
A Place for Mom has scored Serenity, A Randall Residence with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Serenity, A Randall Residence has 5 reviews with an average "overall experience" of 4 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-5 of 5 reviews
Chris D - Resident/client
Assisted Living
November 30, 2023
1.0
Very negative the last was horrible with Mike the administrater.
I was lied to by [name removed] the administrator. And I was told he would wave any. Any notice and reduce. My monthly rate for december by one half in front of my son. I was denied care by [name removed]. The CNA 4 times and [name removed] said he would not have her working overtime. Because I was afraid to put my light on. When she was working. He got a senior head CNA from memory here to talk to me. And care for me if I needed help. I explained that I don't want anybody to just come in my room and turn my light on which she did.. 2 employees there. We're very nice. That was the director of nursing and [name removed] the activity direcsir. The dining room services are a mess. Housekeeping services are great. the c. N. A's. Dining room services. dogs running wild on second floor and in the dining Room Without leash Are also unacceptable. I was lied to and deceived. My son wanted me to Leave when he was there that day talking to [name removed]. But I wait did. But I already gave my 30 day notice. That Was Why [name removed] Talked to me.
Cleanliness
5
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
1
Activities
5
Value for Cost
1
Response from Serenity, A Randall Residence
December 1, 2023
Chris, we are very disappointed to read your review. We were transparent and honest in all our interactions during your multiple stays with us, and are disappointed to learn that you feel otherwise. Our commitment to accommodating the needs of our residents and their families is paramount. We understand the importance of clear communication and trust in our relationships.
Anonymous - Toured community
Memory Care
March 9, 2022
4.0
Verified Review
My Tour
I felt like it was show.
Response from Serenity, A Randall Residence
May 5, 2022
I'm surprised to hear you say it was like a show. We don't do anything special or different when tours come, other than show you what truly happens at Serenity. I encourage you to stop and talk with residents next time, they will be happy to tell you what it's really like. ~Janelle Randall~
anonymous - Family/friend
Memory Care
September 14, 2021
5.0
Verified Review
Pleased with our experience
We chose Serenity because I toured it and just really liked the facility. My husband was able to get his own private room as well which is nice. The location is close to my home and convenient. I would recommend to others looking.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
5
Response from Serenity, A Randall Residence
September 15, 2021
Thanks for the 5 star review! I'm pleased to hear that Serenity is a good fit for your husband and you. ~Janelle Randall~
Kristen - Family/friend
Assisted Living
September 2, 2021
5.0
Verified Review
More Space, Better People for the Same Money
The staff are very friendly and are available for any questions I may have. They know who I am and who my loved one is when I come to visit. There is flexibility in taking my loved one out of the community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
4
Response from Serenity, A Randall Residence
May 5, 2022
Thanks Kristen for the review! ~Janelle Randall~
MKB - Family/friend
Memory Care
June 4, 2021
5.0
Verified Review
Top Notch Facility
My first impression was the marketing person who I spoke with initially. I felt as though she was not only compassionate - because this was my first time going down this path, with a lot of emotions coming up - but knowledgeable. And I felt like she would move heaven and earth to help me as much as she could, even if Serenity turned out not to be the right decision for us. But we did end up choosing them. And the rest of our experience with the staff has followed along those lines. Everyone has been very compassionate and accommodating, especially with the circumstances around Covid. I thought it was always very clean. I would drop things off unannounced, and it was always clean with no odor. My mom was always clean. They offer a great calendar of activities. I've been very happy to have my mom there. I would recommend them.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from Serenity, A Randall Residence
May 5, 2022
Thanks for sharing your experience at Serenity. You're right, we are happy to help navigate senior concerns, even if someone doesn't end up moving into Serenity. We truly care about seniors and want what's best for them. ~Janelle Randall~
Viewing 1-5 out of 5 reviews

Neighborhoods
around Serenity, A Randall Residence

See what the neighborhood has to offer and what’s nearby:
Serenity, A Randall Residence in google map

Frequently Asked Questions
about Serenity, A Randall Residence

Serenity, A Randall Residence offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Serenity, A Randall Residence 1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (309) 226-4114 to reach a resident at Serenity, A Randall Residence.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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