Prosper at Monastery Height

I would highly recommend this community. They have activities like baking, art projects, they take them out to lunches, when the weather is nicer they go outside and also musical entertainment to keep the residents busy in the community. The staff I am very comfortable with taking care of my loved one.

Nice place, friendly people, but out of mom & dad's price range.

They were always very thorough with cleaning the community. We never had to ask them to come clean. The staff was all very wonderful. My mother started in independent living, but moved to memory care for a short time. We thought they did a good job with the transition and kept her safe. Very caring people. They had good activities available for the residents as well.

The community has been clean. The staff is very attentive to the residents and respond to any requests or needs they may have. We feel my mother is in good hands and the care is very good. The staff is very cooperative. The activity director sends me photos a couple times of week of my mother participating in activities. Overall, the experience has been very good for my mother and once she moved in, we knew this is the place she needed to be.

My dad moved into this community and fell several times, one time fracturing his skull. He was transported to the hospital at least five times. We gave notice after the last fall and hospitalization, but they have continued to bill us and take an additional two months rent, although, my father has passed away. We paid for extra care services but I am not confident that he was receiving that care. I also believe that his medications were missed sometimes. I was kind to the staff and they were very nice to me. I especially felt that the caregivers, cleaning staff, dining staff, and front desk staff were very nice. I visited four communities, and we chose this community because it was an old monastery and my dad felt comfortable because it was Catholic and they offered mass. I would say to other families to be careful with the documents your sign before placing your loved one here.

Very nice residence. People were professional, kind and friendly. The place was very nicely kept. Only thing to share is watch when touring any place that rents may not be all inclusive. This way you are aware of full pricing.

My brother and I were so lucky to find this community for my mother. It is such a comfort to know she is living in such a wonderful place. [Name removed] raves about the food and always looks forward to dessert. Thank you so much for everything you do.

Very Nice

My mom has been there since 2012. She's happy and cared for. My sister and I are satisfied with her being there and knowing she is safe and being care for. Very friendly staff and always willing to help.

My grandfather moved into Monestary Heights from living in NY for over 30 years. He just lost my grandmother in July and there were lots of changes at once. He really adjusted nicely and all the staff was absolutely wonderful with him. They were willing to help him as much as he needed and were so very patient with him. He's been there for a couple of months now and he loves it. He says the food is amazing and he is making some friends along the way. Thank you again for giving my 89 year old grandpa a place to call home!

The building itself is very old which presents problems by itself i.e. loses electrical power here and there, low toilet water pressure, air conditioning/heating system poor. Either too hot or too cold, never stabilizes to settings. Drafty windows, etc. Overall most of the aides are nice. They do nickel and dime you to death for the littlest of things though, so be aware and get it in writing what your needs are. Finally be forewarned the building is infested with fruit flies come Spring right through to the fall so enjoy the winter break from them. The flies are everywhere: in the dining room, elevators, apartments you name it. Most of the employees are oblivious to the infestation and chalk it up as a minor annoyance. Talk to some residents and they'll give you the low down.

We really liked this community it was wonderful. The staff was very friendly and seemed nice. The community was clean and well maintained however the location was further than what we were looking for.

My grandmother had a wonderful experience at Monastery Heights. She felt safe and cared for. She really enjoyed the meals, especially the dessert. She made some nice friends too and we enjoyed the family friendly events.

The building, a former monastery, has lovely features, but its age is showing. Hallways were somewhat dimly lit and some floors were uneven underfoot. Felt more like a college dorm than a residence. And while they are situated on beautiful acreage, there are no gardens or outside gathering areas to speak of, just a few seats near the entrance. A wasted opportunity. Residents were quite friendly and certainly seemed to be enjoying themselves, though.