Legend of Lancaster

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff they have are very friendly and dedicated. They have a new activities director in place and this is assisting with more activities for the residents. I would highly recommend the community to others for their loved ones. The community is smaller; however, it feels more like a hotel.

The community is short-staffed like most other communities. The food is very good and my loved one enjoys it. Communication with the admin staff needs to improve. It is hard to receive return calls and emails from them. I would recommend this community to others based on my experience

[name removed] was very accommodating and showed us several varieties of apartments for our father. We appreciated the time she took to show us all around.

The level of care wasn't there for us, it is mostly independent living right now. It is a new community.

The community is very friendly, but hard to get a hold of any of the caregivers to call you back. It takes weeks to hear back from anyone. They will update you once a week on your loved one on the COVID. They are short staffed at Legend of Lancaster. Due to the pandemic my loved one is in their room.

I would not even go to this facility, they don't have registered nurses on duty and their memory care staff would make fun of the residence. I would not recommend this facility to others.

Great resident care. Very cordial when I have made visits to the community. friendly staff apparent they put their residents' needs first.

Legend staff members are very helpful and caring with resident. I love how large the hallways and rooms are. They give plenty of space to take a walk or be comfortable in the room. There are plenty of places for residents to relax, gather and meet new people.

We have been very pleased with Legend, particularly under the current circumstances. Staff have been very solicitous and have managed Covid as well as possible. We appreciate the opportunities for weekly contact and also the regular communications from Legend. A concern is that the food seems like it has been uneven at times. A concern is that the food seems like it has been uneven at times. Overall though, very pleased.

This is a great place to live.

Very good

They do as good a job that anyone could do.

I have been extremely impressed with how the staff has managed the residents during Covid. Safety and health are their priorities at all times. They demonstrated compassion to my mom during those challenging times when visitors were and continue to be limited. In general, staff is friendly and sensitive to the resident. The patience and care with which they handle things with residents is commendable. Schedule facetime visits and face to face visits outside were done in a positive, compassionate manner.

We love the atmosphere. I love my room. I love helpers. I love having people around that are happy. The whole place is always nice and clean. The staff is always watching out for our health and well being.

They take good care of us. I love it. Wouldn't want to move. Service is good. And the food is good.

I think the help here is very good.

We have referred two residents to Legend of Lancaster. The staff was very caring to our parents.

Very good staff

Nice, clean, quiet. I like the food you hear no noise at night.

We have only been inside Legend Of Lancaster once since the pandemic started, but when we toured it, it was very clean and very lovely which is one of the reason we chose it. The lobby looked very nice on the tour. They have been in their rooms a lot because of COVID, but they are doing their best under the current circumstance. Our loved one seemed to be very happy there. They have been sending our family weekly emails about what they are doing. They are having weekly themes to help keep the residents engaged.