Autumn House West

This has been a better community than others that my friend has been in. They put effort into the care of the memory care residents. The staff communicate well with the families of the residents. The community is making every effort they can to assist the residents.

I had a virtual tour at Autumn House West. It just didn't seem to be as nice of a facility as the one I ended up choosing, yet it actually cost more.

The friendliness of the staff members are excellent, and the meals and dining service go way above 12 star, they are out of the world good. Also the activities are off the chart they are fantastic. There is always something going on for our loved one to participate in.

The marketing director is young , so a tried to overlook some of her comments. even With an appointment for our tour she showed us a room with excrement in the toilet and a dirty old toilet that had been removed sitting in the middle of the room. Nope not the place for my Mom.

All of my experiences and ratings are based during the pandemic. Amber was who helped us sign up with. She was prompt with assisting us with any concerns or questions we had about our loved one. She made us feel like we were the only family there. Due to a health concern that my one had happen here, my loved one had to be sent to the hospital. Unfortunately there were some issues from the hospital and Autumn House; no one stepped up to help my loved one and our family. I wish we didn't have this experience.

What we really liked about this community, was that the people there really did seem to care about each other, and the rooms are nice and clean. We would recommend the Autumn House West to others.

My husband came home from AHW back in March. Next thing we knew we had bed bugs. AH had an infestation in February 2019 and I was never informed about it. We have been fighting these bugs since March, we've had exterminators to our home, but we continue to see bed bugs! It can take a year or so to be rid of them, but we will never know for sure if we're finally rid of them because females can live up to a year without feeding on living flesh. My husband had bed bug bites all over him. This facility had treatment back in February, but it could not have begun to deal with the bed bugs that migrated into his clothing and furniture. So they just let him move home without notifying me of this problem so I could do some kind of preparation for this disaster. I have nothing good to say about this facility.

I was very impressed , there was a good atmosphere of calm. I was asked a lot of questions about Dad, and I feel they would make an effort to know him as an individual. The facility was clean, with lots of opportunity to be out on the porch, it was bright and cheery.No odor, very cozy and homey.

I am over there a lot to help mom with personal things cause they don't have the help to do it. Always problems with her medicine. They have high turn over of help. Since mom has been there went through so many nurses and med techs. Some residents really need bathing between body odor, the urine smell is bad. It's really sad. Some of the help are not friendly and just are there for a paycheck. You can tell don't even talk to the residents it's like they have blinders on. I don't like being disrespected from there help.

Three months ago, our family had to look for assisted living for our sister who has Dementia. We found Autum House, West in the phone book and called for an appt. [name removed], was a God send! He gave us a tour, and sat down and talked to us and reassured us, our sister would be well taken care of. He was not kidding! The staff are extremely efficient, kind, and caring, to all residents as well as visitors. That includes the owner, the office staff, the care takers, the laundry crew, maintence, and the housekeeping crew. The facility is extremely clean and well taken care of. One of the best things is they have CONSTANT activities for the residents to be involved in. Our sister is very happy there. We are extremely happy with Autum House West In York PA. This facility is a well oiled machine. There are some negative reviews out there, however I think they are from the previous owners. The Current owners took over about three years ago. I would recommend Autum House to anyone.

nice has look of a nice hotel, amenities nice. occupants were happy& engaged. FREE ASSISTANCE MOVING IN. LOTS OF VARIED WAS ACTIVITIES. [Name removed] was very helpful.

If we would do it over we would never would have my mother in law in this place. We visit many times and not once did I have any of the staff acknowledge me. It makes me feel anyone can just walk in off the street. There are residents you hear yelling for help, and no one around. I track down a nurse and told her about this person. And i was told that she always does that she is fine. I was shocked...just tonight. I was told. The nurses dont make sure you in bed anymore. Your on your own. We pay over $5.000 a month for a skeleton crew that these residents barley see....just not right. Where is the staff that has a heart....not at this place...

We liked this community it was very nice. The inside was clean and well maintained. The staff was very helpful and nice. The cost was pretty much in line with other communities that we had seen. The only thing was the location it was too far for all the family to be able to visit.

I would recommend Autumn House West so far because they have been good to my mother. She is adjusting well since her move and everyone is very friendly. I had a meal there with her and the food is great, they have very good options.

From the moment I walked in I was greeted with a friendly warm feeling. The staff all looks very happy to work there and there's such a family like environment. I will be moving mom in this weekend.

My mother was here and things were good. We decided to move her because they couldn't provide the care she needed. They did nothing wrong they just didn't have the staff to meet her care demands.

My parents recently moved to Autumn house. The staff helped to make the transition as easy as possible. The administrator, liaison, and director were very responsive to my questions and proactive with the care my parents required. They offer excellent quality of care and many services for the cost. I highly recommend them to anyone looking for an assisted senior care facility. The facility is clean and food is good! [Removed]

Was the best choice for my wife's Mom. The help provided by A Place for Mom/SeniorAdvisor.com far exceeded our expectations. Would recommend them to anyone seeking adult care for a loved one,

Everyone was really helpful. We had her in another facility before finding Autumn House. Wish I would of found this place sooner. She seems to really like it here.

On day ! my move was simple and easy, my room was all ready and the staff stayed to help me find my way around the community. The staff make me feel comfortable, cared for, and go out of their way for me. I get rides to doctor appointments that are far away. They keep my room clean and have activities all day, more in the mornings. They truly care for you here and know everybody's name! I can't say enough great things about this community!