Oak Leaf Manor North

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff members were friendly, it was a good value but you were not getting anything for it. We feel that our loved one did not receive the care and attention that she needed. We understand covid had an impact but it was not living up to our expectations that they had offered.

We chose Oak Leaf Manor North because it seemed like it was going to be a good fit for our loved one. The room sizes here are adequate for his needs. I have not eaten here, but he has had no complaints about the food. The best part about the community so far has been the nice atmosphere. I would recommend.

Dementia resident left the facility and was gone for hours and no immediate notification was made to the family. Pedicure was neglected for so long that the resident was no longer able to walk - facility's response was to deem the resident "non-ambulatory". Caregiver was diagnosed with Covid and passed it to several residents yet no notification was made to the family. Resident spent several days suffering from a fever, during a pandemic, no Covid test was issued and no notification was made to the family. When the facility was questioned about any of these incidents, their response was to stop returning phone calls to the family. Facility is beautiful and staff present themselves as friendly and caring but the reality is that they are more concerned with hiding their mistakes and irresponsibility than the well-being of the residents.

We chose Oak Leaf Manor because when I got there it was the only place that smelled nice and refreshing. Other places I walked into had a bad stench of urine. They are a very clean facility. The room sizes I feel as though are very good. He was in the dementia unit and he did not have to share a room with anybody which is something I liked about this facility. They were always on top of it when I called, especially during COVID when I was not able to go see him. I cannot say enough good thing about the facility, the staff members were very caring with their residents. I will say that some of the younger staff members might need some more education on how to handle residents. My overall experience here was very good.

Absolutely beautiful. Clean, light, bright, and very well decorated. I'm giving a 4 only be cause I didn't see or taste the food. If it is even half as good as the building looked it's probably fantastic. I will say that the daily options looked great!

They are very respectful of my mother.

Oak Leaf Manor North is a beautiful assisted living facility. It appears to be a top-of-the-line center. All areas I observed during my tour were newly renovated. Many activities are offered as well as services. Everything thing you could ever desire to have in an assisted living home is included in the monthly cost. I’m sure any resident would be very happy there.

This one is an option when we are ready - we liked the private rooms and atmosphere. They have snacks and sandwiches available in the evening which is a good option if resident does not feel like eating dinner.

When my Mom’s needs changed, we had to find a new place for her to live. We found this place and it’s been going really well. The staff has been very helpful and they’re very understanding of who she is as a person and what her needs are. I really like the facility and she enjoys the activities. They provide a calendar each month for the activities for anyone who wants to participate. The building itself is not as big as some other facilities, but it’s very nice and cozy. Everyone knows her by name, even the downstairs business staff, which surprises me. I really don’t have any complaints and I would recommend them.

So far, our experience with Oak Leaf Manor has been a good one. The staff seems very efficient with what they do, and the really do care about the residents. The food looks very nutritious, and they seem willing to make accommodations to the residents dietary needs. When I visit, there always seems to be activities going on as well. I'm really impressed with this lively, comfortable community.