Northstar Square

From the tour experience to everyday living, my mom gets her needs met. The staff truly do care for their residents like family. I see it first hand every time I visit. My mom's health and wellbeing has improved since she had been in the community. She likes to interact with the other residents and really loves the food! I recommend!

Our family had an in person tour with Northstar Square and we knew that it was not going to be the place for our loved one, the community was old and dirty.

All of them are 5's I was very pleased with this facility. I wish I would have found it earlier. When I interviewed with the director he had a representative from each department stop by to say hello and tell me about their department and their role. All staff I encountered seemed to genuinely care about the patients.

Overall everything has been great for our family, we love everything about the NorthStar Place. Based on the experience we have had so far we would definitely recommend this community to other families.

The staff members were wonderful - my grandmother feels very at home and happy there. They work specifically on motor skills with the residents - they have different activities like painting, crafts, games, tossing/catching balls, etc.

I visited daily and the facility was always spotless. The staff treated mom and I like family! They called us by name. Shift staff dropped in to speak and appeared right away when mom pressed the buzzer for help. Quality of care was excellent. The staff was experienced and available, I loved them. They truly bonded with our family. They took time to call when they had concerns also. A nurse was on staff and worked with mom and other staff. As for the food, mom didn't have much appetite. The chef came to her room to see what her preferences were and sent her meals that encouraged some eating. The facility had fun, engaging activities several times a week. It was good to see the residents engaged. We researched several places as a comparison before making a decision. Northstar Place was certainly value for the money. The care and other services they provided far exceeded the cost. They were priceless. Mom transitioned in September but we are so grateful for her time here.

They have had a lot of staff turnover in the leader ship and have not been great at communication. The new management has been very responsive so far. They don't have enough activities happening, but that is supposed to change soon

I don't even know where to start. We moved my mother in 5 months ago and she was mostly functioning. The Executive Director was the most incompetent person I have ever encountered. She called me 5 times after we moved my mother in to ask if we'd decided on Northstar yet. I asked her for monthly statements, but none came. A month ago, I get a call wanting to know when I was going to pay the $15000+ bill for the previous months. I told them that I had paid and sent copies of bank transfers and statements to show that the payments had cleared. Then I heard nothing until Friday night at 6:30 when I got an email saying I had to provide check numbers on the payments or they would send my info out for collections. They lost the payments and now they want to destroy MY credit? I finally got a statement on Saturday that shows a $19000+ balance. To say I am furious in an understatement. The nurse is great, but office staff gets an F. I do not recommend. No one needs the stress.

We had a really nice tour experience with Northstar Place, the facility is beautiful and the staff were so friendly. At the time because of covid, we would not have been able to visit him as often here as another place we were looking at. It is totally understandable, but we just did not want to be limited. It was also a little more expensive than the other place as well.

Don't even put your dog there. Our mother was there for a 30 day respite stay, and we took her out after a week because they just didn't do what we asked them to do or what we expected them to do for what we paid. All of their patients just languished in front of the TV all day. There were no activities. Our mom fell twice, and we were never able to get any explanation as to how she fell. Before placing her there, we had counted all of her medication. When we took her out, we determined that she got on average only 3-4 days of all of her medications. The only one she got consistently was her sleep aid. She was supposed to get 3 pain pills for day and got 4 for the whole week. We had enough Tylenol for 6 per day, and she got 10 the whole week. Aside from a few really good staff members, they just do not care. And they are seriously understaffed.

We entered Northstar late in COVID time, and from day one we felt as part of a family. Activities with [name removed] were awesome, Nursing support such as [names removed] and so many others were excellent, and treated us like family, Administration support with [name removed], and [name removed] kept everything easy, and the dining experiences were amazing with [name removed] and [name removed] keeping the entire facility operational! Everyone here loved on our family member so much, and us as well. So many times [names removed] would go out of there way to help and provide excellent care. We felt part of Northstar ourselves. Thank You!

The Life Enrichment director has done an excellent job with providing fun-field activities for all of the residents at NorthStar. Her passion for involving the residents with fun and rewarding activities are enriching their lives and are memorable. Her love for all is reflected with encouraging comments, her smile and the joy she displays working with each individual resident.

We did a virtual tour with Northstar Place because of covid. The location was great and the facility was very nice. The staff members were all friendly, so it was comparable to the one we chose. I just knew people at the other location we were looking at so we went with that one.

They tried to take my dads money from him. The day before he moved in, the doctors told us due to his condition it would not be a good idea and they could not give us the money back until recently. I think they care more about the money than the actual residents well being. I would not recommend them to anybody looking.

The cleanliness of the community has been great, and the care services have been really good. The activities are still limited due to the restrictions, and we do think the value is very good. The only negative we have experienced is with the communication, sometimes it is hard to get a hold of someone. We do know covid has impacted this but sometimes our calls get discounted or hung up on. However with that being said we still have had really amazing positive experiences, the employees have gone out of their way to assist us whenever needed.

The staff was been very helpful and educated us on the community. communication between the staff and the family has been very good. They have kept us well informed. I would recommend this community to others.

At the time we chose Northstar Place because they allowed him to be in a semi private room for a great price and they were one of the only facilities accepting new residents during covid. They lacked with communication to the families. It was difficult to get in touch with them on certain things and they did not really follow up well to concerns that we showed at times. If you are looking for a place that will communicate well and you have a lot of questions, I would say to be aware before you choose Northstar Place.

Current health guidelines are not mentally or emotionally good for the residence. The corporate guidelines are very strict. Communication was good between the staff and the family. I wouldn't recommend placing a loved one in a community until after covid due to the guidelines.

They are really are not open to feedback. I have had a few issues that we have discussed and it has taken 4 months for any progress on these issues. Communication is good between the staff and the family. They keep us updated on covid and informed about our loved one. I would recommend this community to others

My mom moved into Northstar at the end of November of 2020. She loves her apartment that she chose. She has birdfeeders just outside her windows and so enjoys the antics that the birds get into each day. This has been a great comfort for her since she is in her room most of the time. She also has told me that the food they serve her is good. Being that we are all going through covid-19 issues, it's been hard for her to be away from her family and friends. She is lonely and that's hard for me as her daughter to hear. When she is allowed she walks out back on the paths which she enjoys. She has spoken to me about the back area needing some TLC. I hope when covid is over this can be addressed . The staff are very nice and accommodating to the needs of our family as well as my mom. I look forward to when "normalcy" can return, so my mom, our family and all the staff can get on with life. My mom can then really experience the full potential of life at Northstar.