Montage Hills

Rooms are okay. Nurses are good. The rest of the care is spotty. No one helped my mother brush her teeth and spills could stay around for a day before they were cleaned up. My mother was supposed to get a supplement with each meal, but if I didn't ask for it, she didn't get it. The food was atrocious, big ugly piles of unidentifiable meat and mashed potatoes with yellow gravy. When I complained about the food, the dietician said she "stands by the five star reviews" they've gotten. That's one of the reasons I'm writing this review. The main problem is the director. He was defensive and mean when comments and questions were raised about my mother's care. When I raised concerns, he never answered but kept calling me Ma'am and said we needed to get on the same page. He told me I wasn't a nurse and shouldn't be giving my opinions. (My mom was dehydrated and I asked that she get fluids.) He told me I was in danger of losing my visiting privileges.

They've been great. There have been just a couple little things here and there. For instance, we wish his bathroom was kept a little cleaner. But it's been great overall. They provided us with a lot of patience and support at the beginning of the transition. The staff is definitely still there for us and responsive. We just don't need them at that same level anymore. But If we do need something, they're always happy to step in and help. The food is good. He's warming up to the activities and enjoying what he does take part in. And they're good at encouraging him to participate.

Very friendly. Residents seem happy and engaged. Nice outdoor spaces for the to walk and relax in. Nice MC area.

It has gone through some change in ownership in the last year. It has been an adjustment for the families and residents. The nursing staff is pretty good to deal with concerns and questions over my loved one. I wish they could be more communicative.

First impression of Montage Hills was good, they have a nice court yard. This community offers a variety of room sizes to choose from, and we would recommend this community to a family or friend, .

Very helpful staff. They put in extra effort, especially in these difficult times. Because of the corona lockdown of visitors, I had to rate activities on what I saw on the tour prior to shutdown, and not on personal experience. The facilities are very nice, and at a good price.

Excellent first impression! Friendly professional.

Left message for [name removed].

I've never felt compelled to write a review before, but after what I've experienced here lately I had to let everyone know how amazing their staff is. My Mom feels so loved and cared for here. She lived at three other communities and was very unhappy with the level of service. At Brookdale Denver she feels her voice is heard, and most importantly safe. Highly recommended.

Nice home, clean, good people. Pricing better than Lincoln Meadows by a long shot. Base pricing is very important because I can see mom needing extra care on a number of things, if not now, in the near future. Those extra costs will add up very quickly.

We are likely to choose this facility for a number of reasons. It is warm, homey, friendly and our family member will likely enjoy the residents at this facility. It is located in a quiet, peaceful area which he will also appreciate.

This is not a community you want to send anyone to who you love. The community is simply riddled with so many problems that management choses to ignore. These issues include: Months of residents using the backup elevator because the passenger elevator has been out of order for months; The community's ED resigned or was fired 2 months ago leaving a ship sailing without direction; Both kitchens in skilled nursing and the assisted living are infested with roaches for a year; There is no full-time community van. The driver who served the community for years was questionably fired and transportation is sporadic at best; Assisted living laundry services are sporadic as there are only 2 working washing machines, etc. This is a sad place for anyone to call home!

I am an R.N. who has worked in a dozen or so local nursing facilitites over the years. I never worked at Brookdale before their last buy out by another company, but had parents living at Brookdale. All the services promised; ie transportation, engaging activities, timely response to call lights etc, are all empty promises. Both of my parents have been moved out of Brookdale at Rosylyn. I have spoken with numerous nurses, cna's and other staff, as well many residents and their middle aged children. The great majority of these people have very negative statements regarding chronic understaffing, staff turnover, and simply put: SUBSTANDARD care especially since they are private pay. As soon as you spend your life savings there, Brookdale will kick you out because they do not want to accept the lower medicaid reimbursement. My father was given the boot after spending close to a million dollars there at the age of 91. Oh yes, this company is going downhill so fast that no one should consider wasting their money for such poor service.

Seemed more nursing home like. Spread out, more difficult to navigate

The tour was great, I was shown all the main facilities, the different bedrooms and their prices. I was given the cost of most of my husbands requirements. [name removed] and assistant were most helpful. This is the place my husband would like to stay. We are checking out our situation, and hope to hear from you soon. Thanks again.

One of the best if not the best Skilled Nursing Centers in Denver Area. Especially Amy Bernard, the social worker there. They took very good of our mom especially after she passed, Amy played her soft music, washed her and spread lavender oil on her, wrapped her in a quilt, prayed over her and accompanied her to the door. I would highly recommend them. The CNA's had to feed her and they gave her a lot of attention. Thanks for all that you did

This is one of the best if not the best Skilled Nursing Centers in the Denver Area. They took very good care of our mom, especially [Name removed] the social worker there. They have a beautiful facility and wonderful staff. We highly recommend them and want to thank them for all that did.

I used to live at Brookdale, and I loved it. It's a smaller community, but it is really nice. I was an ambassador here, and I loved meeting the new residents and taking them around to the dining room and the activities. It was just such a friendly, lively community. Definitely recommended.

The reason why I chose Brookdale for my aunt is because she would get a chance to be more active compared to where she was living before. Before Brookdale Denver my aunt was not allowed to go on outings because she would require too much help. Here there are many activities provided that she could participate in. They post a flier in their elevators of the activities that are happening daily. They update these fliers monthly. There are physical activities, entertainment, and things like that. The other residents that are there seem friendly. They had a woman who the staff named an ambassador because she lived there for a certain number of years. She came to greet my aunt when she first came in to welcome her. One thing about their administrative staff is that I faced issues with my billing. I found out for my first month they tried to charge me for things that I wasn’t aware of. They did not discuss this to me prior to me signing the papers for my aunt to live there. Majority of their staff team are friendly and I think it has gotten better that they are routinely checking in on my aunt to assist her with things.

My loved one is here currently and we had a few issues at the beginning but things are starting to work out. We finally had to go and make several meetings with the director in order to get it straightened out. My loved one wasn’t placed in the right area or assessed properly at the beginning, but seems to be a bit better now. They’ve told us that they’ve been trying to fix a few things from the previous management. The skilled nursing part of the facility is a lot better than the assisted living section and I think it was mainly a miscommunication issue. They have a lot more nurses and people involved and walking around in the skilled nursing side and they’re helping keep her properly medicated for pain. They have the same things all the time on the menu for dinner and then add on extras if you want it. Overall, if your loved one is properly assessed, then yes I would recommend them.