Harvard Square by Cogir

Harvard Square was definitely not a fit. The interior was very outdated and noisy. The memory care unit was in a separate building and was a very "cold" environment. Everything was drab and dark inside. My two siblings and I could not wait to get out of there. I don't normally give poor reviews on places but, honestly, I would not recommend that facility to anyone.

1. Our overall experience with the guy we first met( sorry can't remember his name)was great. He was pleasant and I felt like he was very sincere. Shortly after we met the nurse, who had questions about mom and how she was doing in her medication and I feel like she was OK too. After that it kind of went downhill because I feel like the only thing they were interested in was getting the money. Every single day she ask me to sign the papers and write a check. 2. And for the most part, my mothers apartment was clean and I truly believe that's because I was there every single day making sure mom had everything she needed. Not one time. Did I see anyone come in and clean up or even help clean up my mom's place. I guess the facility was up to par although it did have a distinct odor but I guess when you're working with insufficient staff members it's gonna smell less than great. 3. I have no complaints about the staff members there. They were very nice and friendly. 4. The quality of care they gave my mother was less than adequate. My mother would frequently ring the nurses bell, and no one would answer, due to lack of staff. My mother would frequently call me at night telling me no one is answering her call bell, and she has to go to the bathroom. I frequently had to go over there and help my mother which I felt was totally absurd. It became so bad that my mother became depressed and had a failure to thrive. I stayed there every single night to help her until mom transitioned and we put her back in the hospice. Had I known the care there was so poor I would never have put my mother in a place like that. It may be good for some people, but it was not good for me and my family. Guess the activities were good. Never really got to enjoy them. 7. Extremely over priced for the care she received, considering my daughter and myself were the ones taking care of her. Changing her bed, getting her to the bathroom, bathing her and making sure she ate. Had I known the poor quality of care offered, I would have never ever put her in there. I blame myself everyday for putting my mom in that place. I realize she was 103 years old but she did much better in her own place and she was happy. Even though we had to travel a little to take care of her she thrived because the quality of care was good and she felt good. The quality of care at Harvard was less then adequate for her and she passed within 2 months. On a scale from 1-5 , they would get a 1 from me. Like I said, I felt they gave less than adequate care to my mother. When you place a parent or anyone in a facility that has promised to help take care of them, that's what should happen. Unfortunately that is not what happened and I was extremely disappointed. My rating for this facility is that it is below average and I would not recommend it to anyone.

We had a nice tour, but I thought the facility was just okay. They were halfway through renovations, so there were two starkly different areas. The updated communal space was nice. The dining room had a spectacular view and seemed like lodge/resort living. Everything is centered around that space. But the rest of it is pretty institutional. It felt old and dated. I got to see some finished rooms, and it still just seemed old.

Not impressed. Fairly clean. Needed updating. Wasn't a comfortable environment.

The community was accommodating and were willing to work with me on pricing. However, the pricing was still too high.

Our tour at Harvard Square was great. Really the only issue for my loved one was they do not allow alcoholic beverages. But I was so impressed with them.

This location was not good, it is in the center of the city and just had too much going on.

I liked this community but the apartments were a lot smaller and they did not have as much open space for my dogs to have an area.

[Name removed], who showed us around the facility, was just wonderful. He sat down with us and had a very lovely, long conversation about mom’s needs and how he could help. He took us on a walk around the facility, and we got to see the size of the rooms and what have you. While we were there, we came across a whole group of women who lived there who were singing together, which we were just tickled to see. There was nothing at all that we had any issue with here.

This community is a great facility and it is a little more expensive. I would have picked this community if the whole family could have gotten there.

Our tour at Harvard Square was fine. It was a relatively old property, but I was very impressed with the person who handled the memory care section. She seemed very compassionate. I do know that the state cited them for how they were handling Covid issues, so that was a deterrent to us.