Brookdale Lowry

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Things are going very well so far, we have been very pleased with everything. It is very clean and the staff members are excellent. When we were moving our loved one in they were serving us fresh warm cookies.

We have not been able to visit the community in a long time due to covid, but we were able to set up our loved ones room while we were there and the rooms at the community are pretty good sized.

This community is quite clean, they do a good job keeping everything clean. I have been here for awhile and i do some things on own. Due to COVID there are not many activities at the moment, but in the past they had fair ones.

We chose Brookdale Lowry because we got a pretty good deal and it seemed like a good fit. The staff members are always good with communication and let me know what is going on with my sister since I am not able to go visit. Before the pandemic she seemed to be participating in activities all of the time and they would send me pictures. It has been hard since we have not been able to visit during this pandemic.

i think that the main issue for us was they did not recognize when our loved one's health declined and they did not notify us. It was very difficult to get a real assessment of how our loved one was doing. We were so unsatisfied that we decided to move our loved one. When we arrived to move, we found our loved one to be in such poor medical and physical condition that they needed to be hospitalized. I would not recommend this community to other families.

[Names removed] and others have been very helpful in this "part" of my life when I did not have my family to help me except my grandson, [Name removed], who encouraged me to live here. There are times I do not care for in meals and "aloneness" and need to talk and feel cared for of which I am thankful.

I love it here — everything is nice! The people are always helpful, I love people —always so nice. I love the potatoes, they remind me of home! I was falling previously, but now I am doing well.

The staff is very friendly, they try to meet all of our needs, in terms of activities and they are willing to listen. Our activities team is super! I am still pretty independent so I don't have much to do with the caregivers but they are always nice and talk to me when I do engage with them. Our Executive Director always has an open door, which is good!

My only reason for giving it a 4 and not 5 is that culinary department could use improvement. Sometimes, there are items on the menu that they don't actually have. Now I used to work in that business, for several years so I am a bit picky. Don't get me wrong, I like [name removed] and this the staff likes him, i just thing he could use some help. [Name removed] is great, she is always hay and always has time for everyone. She also does a great job of keeping us entertained with activities.

The staff has been great. Everyone here is always so ready and willing to help. Sometimes you walk into a place like this and they will help sure, because it's their job, but here it's like they'll go out of the way to help. The girl who usually comes to walk me upstairs for dinner saw me on my way up the other night and said "(she) was just coming to get me." I told her "well I've been getting around so I'm not paying for escorts and more." She said "Oh, I know- I was still going to because I enjoy our walks" which made me feel good. It's a genuine level of care.