Isle at Watercrest - Mansfield

I would tell others about the things that we didn't know: they don't have alarms the memory care rooms, so if someone falls there's no way to alert someone else, and there are only two aides for twenty residents. We like it, they are very communicative. I check in everyday and they are responsive. I do feel that my loved one is safe there, aside from the call button issue. The saving grace has been the aides; they are very personable and they take extra care to be attentive to the clients, they are really good. I would recommend Isle at Watercrest.

My mother was in the extended care, so her situation was a little bit different. The staff were all wonderful and very attentive. We were very happy to have found this facility and would recommend to others looking and already have.

They talk a very good game, but they don't have any action. They say they're going to do all these things for you, but nothing ever gets done. I don't care for the food. If you like sandwiches, I guess it's okay. I feel the value is horrible. They charge you for everything. They even charge you to send your reports in to the insurance company. The only good thing about it is they'll put your haircuts on your bill for you.

I think this is as good as it gets. I would recommend this community to others.

We chose Isle at Watercrest Mansfield at the time because of what they had to offer. The room sizes here were great, definitely the biggest out of others that we saw. Especially the bathrooms, they were HUGE and it was the selling point for him. I ate here with him almost every night, the food was excellent. They have a chef on site who prepares the meals. The best part about this community was knowing that my dad was cared for and that they genuinely loved their residents. I would absolutely recommend and have.

I had a bad experience there If a friend were to ask me, I would tell they to look elsewhere for care. I don't think they take as good of care as they should have especially for what they charge. In two months my husband fell times times. The third time sent him to the hospital and i didn't back him back there. The caregivers were okay but not very attentive. It wasn't very clean in his room.

Very nice facility. Warm and inviting. Everyone we met was friendly and helpful. The residents seemed happy, also. I like their range of activities. The staff seemed very dedicated.

I’ll use the term “management” in reference to the onsite Executive Director and Nursing Director at Isle of Watercrest, Mansfield since they are responsible for the facility. We moved my mother to Isle at Watercrest, Mansfield about two years ago and the onsite management team was good at the time. The original Nursing Director left about 8 months after my mother moved in, and her replacement was a big disappointment. The Executive Director also left shortly after. There was not an onsite Executive Director at the facility for a long time, and it showed. They recently promoted the disappointing Nursing Director to Executive Director. I live out of state and when I visited for Christmas in 2018 my mother was noticeably weaker and less mobile. It was clear she was only eating a few bites and barely drinking anything at each meal. She did not have an appetite at all and nobody at Watercrest had a clue. Subsequent lab tests confirmed she was malnourished. She never had any lab issues prior to this. We couldn’t depend on Watercrest to carry out simple instructions without something falling through the cracks on a regular basis. Watercrest management never noticed until the family reported the issue. I decided to escalate the ongoing issues to their executive management in Southlake, TX. I escalated to their Director of Operations, and her response was “We have not been deficient in providing care to your mother. She has not voiced any complaints of discern.” My mother is 92, has memory loss, I’m the responsible party of record and their stance is – if the resident isn’t complaining there isn’t a problem? That answer didn’t work for me. I kept asking for feedback and then was abruptly given a 30-day Notice of Discharge for my mother. I hired an attorney and Watercrest rescinded the discharge. Before issuing the discharge, their long overdue assessment confirmed she would continue under the same care level she had been under since moving in. If her care level hasn’t changed for two years, then why is Watercrest suddenly unable to care for my mother any longer? Made no sense whatsoever. Integrated Senior Living, an Integrated Real Estate Group company, runs the operation at Isle of Watercrest, Mansfield. Integrated Real Estate Group is a group of real estate developers. I tried contacting other executives in Southlake and was completely ignored. [removed] I pleaded with Watercrest over and over again to help my mother walk with her walker to maintain her strength and mobility. Watercrest wouldn’t even spend 15 minutes twice a week to help my mother walk. Instead, she sat in her apartment day after day, week after week. A Watercrest employee started hanging out in my mother’s apartment to goof off while my mother was in her apartment. The employee would come in to watch TV for up to an hour, talk on the phone, etc. She didn’t say a word to my mother and just made herself at home. I heard employees also hang out in resident apartments when their gone. Can’t confirm or deny, but would not be surprised. Management will shun responsibility for their mistakes to the point of contradicting other employees whose answers actually make sense. Watercrest is supposed to assess residents and their care levels every 6 months, which is a long interval to begin with. Watercrest didn’t assess my mother for 12 months and didn’t even realize it until the issues were brought up in December. I asked Watercrest to make sure my mother’s prescriptions were filled two different times before we moved. On move day, two prescriptions were missing from the bag Watercrest provided – nitroglycerin for her heart and a pain medication. After contacting my mother’s doctor, it was confirmed that Watercrest called in a rush refill an hour or so earlier (on move day). Watercrest refused to provide any explanation as to why they let my mother completely run out of meds.

Bad vibes from the start. I scheduled an appointment, but they didn't know about it. The person I was scheduled to meet wasn't even there. I met with the Activity Director and she was wonderful. The facility is very nice. The apartment I looked it would be suitable for my mom. If my mom goes there I'll have to hope and pray the staff steps us and proves themselves over their initial stumble.

This is a large 3 part facility. The memory care unit was okay, just not exactly the fit I am looking for.

This is a first class Assisted and Memory Care community. The grounds and building are incredibly clean. The staff is as good as they come, always meeting the needs of the residents. Plenty of activities for everyone.

Very large apartment style building. Not what we were looking for.

I toured this facility with my Wife while looking for a place to live. The facility itself we found to be fairly nice. All of the staff members and residents were very friendly. They also have a large pool, and you can decide if you want to pay for their meals or not. We ended up putting a deposit down and then decided it was on the expensive side. When we changed our minds, we got our deposit back within 10 days. I would recommend this facility to other families.

Isle at Watercrest is excellent. The staff has gone above and beyond to make my mom fell comfortable. They have been so welcoming, they have great dispositions, and their response time if she presses her call button is very good. The place is clean, and they take care of all of my mom's housekeeping needs. One thing she likes is that they have multiple levels of care there, so if her needs do increase, she can stay in one community. I would definitely recommend this community to others.

Mom is doing well at Isle at Watercrest. She really likes the food. The staff treat her well. They do offer daily activities and the community is well taken care of. They offer different levels of care and we appreciate this. Mom is comfortable here and I would recommend this community.

I like the care with this service for my mom. The caretaker was nice and very helpful with our needs. She was always very patient and caring. It was nice having someone th also be a companion for my mom. We would recommend this service and the care that has been received from a very reliable caretaker.

Beautiful place and wonderful staff. But it took 45 minutes to get to it because of all the construction.

I am glad I moved my Mom to this facility. Though expensive (she needs extra care) it seems to be worth it. The management truly seems to care and if problems do arise they are handled quickly. Overall she is being provided with good care, and that is the important part. She is safe, and in good hands at this community. I would recommend it.

This can be your first and last review to read. In one day, one fall, I lost both my parents to brain injury/Alzheimer's and had to make a fast decision. IN 10 months, they were in five facilities before Isle of Watercrest. We've been the victims of [Removed]. We've been lied to, misled, and my faith in humanity was all but gone. Then, after my parents had scabies, an outside nurse urged us to look at Isle at Watercrest. We did. So burned was I that I didn't believe all their hype. There is no hype. It's all real. What you see IS WHAT YOU GET! Clean, loving, professional and more. As my father was being [Removed], he stopped talking and trusting. Today, just 50+ days at Isle at Watercrest and my father is talking! He knows the staff on sight and likes them. He smiles. And Mom is learning to trust again,too. I am so eternally grateful to the nurse who told us about Isle but even more so for the wonderful and amazing people who care for our seniors. If you think one memory care facility is much like the other ... you haven't been to Isle at Watercrest. As for me, they gave me my dad back. xxoo