Iris Memory Care of Nichols Hills

My husband is a resident here and he loves it! He’s very well cared for. His room and bathroom are always clean. The staff is professional and friendly to everyone. It’s clean, doesn’t smell when you walk in, with a home environment. Activities are well thought out and twice a day. The food is really good with well planned nutritionally balanced meals. My husbands happy and content and so am I..

I am recommending Iris Memory Care of NH based on my current experience with IRMC of Edmond. My Dad has been at the Edmond location for four months. My family and I have been very pleased with the care and compassion that they have provided. The programming and philology has made a difference in his quality of life. The staff goes above and beyond when communicating with us about his care and any concerns that we may have.

Storey Oaks Oklahoma City gets all 5 stars, we have been very happy with them. We chose this facility because of the price mostly. It was the most doable for my mom and the location was close to her. Also the director was very compassionate and knowledgeable.

We chose Storey Oaks because it was easy to get into, it is very convenient to our home, and I just liked the look of the facility and the rooms. The staff is easy to work with and help you get things done. I would recommend this facility to others.

I think it was a good place. My dad was rapidly declining and had hospice care, so he had extra help. But there were a lot of residents that were up and walking around, and they had a lot of activities going on. So it looked like it would be a good place for people with their faculties still about them. The staff were really nice. They were really nice to the residents as well. I was a little upset with the weekend crew, because they admitted they didn't know the people well since they don't normally work there. But they had their own chef, and it looked like they put out nice meals. I think it was a good facility overall. And they were able to work with me on the cost beyond the number that they originally gave me.

Storey Oaks has taken good care of my loved one. This was my only choice, and it has been okay. The front desk staff is good, and the caregiving staff is understaffed. The marketing person that I worked with is no longer there and this was after a short amount of time.

The staff is very friendly and helpful and they have lots of activities available for the residents to participate in. Just make sure you label your belongings because sometimes they come up missing

It seems like a very nice place. From what I have heard from my son and daughter-in-law my loved one enjoys the community. The staff are good and the community is clean. They are allowing our loved one to walk around on a circle path.

I do not recommend this facility, I researched 8 different facilities and was highly impressed with Story Oaks. After a week she was calling us afraid, and when we visited her room was a mess and sheets were missing. We made a list of things that we wanted to be fixed in the room and it was never done. After 30 days we decided to pull her out of the facility, and moved her into a new facility, and is doing amazing.

We have been very pleased with Storey Oaks, our first impression was that it was very neat, clean and well organized. The staff members have been very good, and from what we have seen the activities seems to be good as well.

This review is during COVID. From our understanding we believe they have taken great care of our loved one, we have not been able to go inside this community because of COVID. From some of the people we have talked to, they have talked well of the place. The staff members have been very accommodating to us during this time. We were able to walk in to the front desk and it seemed clean, but we have not been able to see his room. Everyone has been very friendly from top to bottom. We believe the value is pretty good, compared to the other places we researched. We have seen some activities on Facebook and it all looks fun and engaging, due to our loved ones memory he doesn't participate in them but for everyone else it looks to be fun.

Overall they found my loved one to be a lot of trouble and seemed to resent her. She lost 25 pounds during the year she lived there. The staff tried to avoid having an annual care meeting with me in spite of the loss of weight. I finally put my loved one in a different place and what a difference! Having a family member with cognitive problems is a confusing, frustrating problem. It’s difficult to tell what their real needs and problems are. The last thing you need is the facility to be adding to the problems and confusion. Story Oaks did add to the problem and it took moving to a new facility to see the difference.

I moved my mom into Storey Oaks almost 3 months ago and have been very impressed with the staff there. They are kind, caring, and I have never seen anyone there be rude or in a bad mood towards my mom. Everyone there seems mindful and happy with their jobs. The management also respects its employees, which is so important in the general atmosphere of a nursing home, and directly relates to the treatment of your loved one. They are great at handling her carefully, as she is partially paralyzed and requires full assistance. I live out of town and they communicate with me about any issues that come up with her, and are willing to listen. And they can manage her special diet and swallowing issues with meals that she actually likes. The facility itself is also not too big, so the residents get a good amount of attention and personal care, and aren't just a number in a long hallway. Finding the right situation for my mom with all her care needs has been a real challenge for me, and I'm very grateful to have called A Place for Mom and to have found Storey Oaks. There are so many factors to a good nursing home and Storey Oaks has checked off all the boxes for me so far and I feel reassured that I don't have to worry all the time.

My mother was only in here for one or two months and during that short period of time 2 or 3 times I had to ask them to change her because it had been so long since they had changed her she was soaking wet so bad that even the front of her pants were soaked and she sat in a wheel chair. Once sitting in the front area with her a man grabbed her glasses off her pulling them sideways and I had to grab his hand to get them back while the lady working there just sat there. Another night they were having a lot of problems with a man going into a woman's room and her screaming for him to get out and leave her alone as I watched the workers just take their time walking to her room. Then they got him out and he came to where everyone sits and grabbed a hold of a ladies wheel chair telling her it was his and kept jerking it around and wouldn't let go. It took 3 women about 5 minutes to get him to stop and let go. Then they sat him down with everyone out front and every single person working the front went off down the halls to not be seen anywhere leaving all the women alone with him. Then the worst thing happened, my sister went to see my mom and noticed her foot was swollen and took moms sock off. My mothers skin was turning black in spots and her foot discolored. She had black sores on her foot, toe, and leg and not one person had notified my sister or brother who were in charge of my mothers well fare. My sister immediately got my mother to the hospital to find out she had a blood clot and her skin was rotting. It looked absolutely horrible and not ONE person notified anybody. Sorry to say 3 days later my mother died.

I have had a good experience with Story Oaks. They know me on first name basis

My mother has very high functioning vascular dementia and Storey Oaks has been a God-send to us. She came from a skilled nursing facility in a mid-sized town and they just didn't know what to do with her. Once we found Storey Oaks, my sister and I both knew this was the place mom needed to be. She has blossomed creatively and socially. There are many activities that interest her. Mom loves animals and there are 2 bunnies that the residents care for. I have been able to bring mom's cat up for a visit and, on a separate occasion, my own dogs. The staff is a good team and they know each resident and care for them personally according to their memory needs.

We put our Dad in there [date removed]. He was in there exactly 7 weeks before the Lord took him home. He was a high risk for falling. They assured us they would watch him and do everything they could to keep him safe. Dad was a very active person and you couldn't keep him still. Everytime we went in there he was wondering around by himself with no help or assistance. They would call and tell us he fell. The last 3 weeks he was sent to the emergency room 6 times. The first time they called my brother and said, your Dad is at the emergency room because he was jumping between 3 wheel chairs and we couldn't get him down. So he had 2 sets of stitches on his forehead and 1 right below the eyebrow. The second time he went, he had stitches on top of his head. He fell again and it was to late to do anything about it and it healed on its own. The 3rd time going to the emergency room they claimed he fell into a door handle and he ended up with 6 staples. The 4th time he supposedly fell over a chair and was complaining about his neck and was not responding well so they sent him to the emergency room. They couldn't find any damage to his neck or head so they sent him back. A couple days later they sent him back to the emergency room because they discovered that in the last fall he had broke 2 bones in his left hand and had 4 cracked ribs. The last time he went, my brother and I decided to take him because when I got there his eyes were glazed over and without jarring him around, he was unresponsive and nobody noticed until I got them in there to check him out. He was in the hospital for 3 days and totally against my desire we had no choice but to take him back to die. I stayed with him for 2 nights. The first night the guy that was his nurse took excellent care of him. The second night they were training a new nurse and the female nurse in charge of Dad was training the new girl. Dad was getting rid of his liquids in his body and needed to have a new pad under him anywhere from every 5 to 15 minutes. They did great until 1:30 am. Then they decided that mopping floors and doing other things were more important than taking care of a dying man and trying to make him as comfortable as possible. I waited on them for about 10 minutes to take care of him but they were nowhere in sight. We were out of pads that hospice brought, so I left the facility and drove about 4 or 5 miles away to Walgreens and bought pads. When I returned, I went to his room and changed his pads myself until 10 am the next morning. The graveyard nurses didn't show back up in his room until 5 am that morning. So from 1:30am until 5 am I was on my own. By the time they did come in, I was livid and told them, "do not touch him." If they couldn't even come in to check on him once in a while in 4 and a half hours, I can say by then I had it under control and didn't need nor did I want their help. He died that night while my brother was there. The other things that upset me are as follows : For whatever reason, Dad would urinate in the floor and tracked it all over the facility. When I asked them why they were not mopping it up, they told me they only mopped twice a week but they would turn in an order to mop every day. That worked for maybe a week and back to the smelly urinated floors again until the day he died. By this time he had a roommate that was sleeping on a mattress on the floor because he was falling out of bed. Not to mention the cruel care they gave that man the night Dad died. When they would call my brother to tell him why they sent Dad to the emergency room, they would tell him one story of what happened and tell me something completely different. Not one time did we ever get the same story twice. Maybe that's why they call it Storey Oaks! There are so many details I haven't even put in this review because it's to much to type. These are the worst of what happened.

I am happy with the care from this community. The staff is caring attentive. The menu needs some improvements. The community is clean and maintained. They offer activities for the residents. We would recommend this community for the good care and value

There has been some growing pains with my mothers move to this community. I do feel she is safe, but there is room for improvements in the staff, and administration. Other that those issues they do a good with the cleanliness. They do provide nice meals, and good activities for the residents. It is still a work in progress for us in this community.

I recently attempted to move my loved one into this facility. During the initial tour of the facility several promises were made concerning special equipment, to be specific availability of this equipment. (One day) Upon move-in and paperwork completion I was told these promises would not happen by a very rude nurse that obviously hates her job. After meeting with upper management about promises I was told sometimes things change. I would hope someone in their business would know better than to make promises that may not happen. I also expressed the need for someone professional to speak with concerning my loved one. Within two days of being at this facility it was obvious management could not communicate with each other or family members in a professional manor. Not a place I want to do business with or to have a family member in their care. On the third day I moved my family member to another facility. The personnel working with patients on the floor seemed caring but the people managing this place need to go away. Very unprofessional...