The Mansion at Waterford

The cleanliness of the community is good, it is just an older facility. Our loved one says the food there is very good. One reason we chose this community was because they had a flat rate, instead of counting the amount of care hours and adding to the rate. We liked the value structure they have.

I would not recommend this community to others. The communication was not good between the staff and the family. There was no communication at all. The food was not good at all. My loved one said the portion sizes were small, and the food tasted horrible.

The location is really pretty and it is an easy facility to get here. I do like the people who work here but I think they are short staffed and she is not getting the care my needs. I think it is more set up for residents who are mobile and who can take care of themselves. They do offer a lot of activities. They send out emails with bigger changes, but others than that any updates on my mom and her care they have not been great about. I would not recommend based on our experience.

We looked at a few different facilities and chose The Mansion at Waterford because they had availability quickly when we needed it and the location as well. The facility was also very highly rated in the area. The staff members here are very kind and compassionate. They did a good job in a bad time and took great care of my mom. I would highly recommend them to others who are looking.

It is a beautiful facility, the food they serve is tasty and they have a nice variety. However they are understaffed and had gone without a house keeper for two weeks. Our loved ones room was in bad shape because of it. For someone that is really independent it is a great place, but if you need assistance not so much. Where the kitchen, dining hall and living rooms is within the community was very clean, but the apartments themselves were not so clean. The activities were great, they had exercise classes, games, movies, and live entertainment.

I would say go somewhere else. When we first contacted them the management was very friendly and helpful. Once my mom moved in all that went away. I have a hard time communicating with them. It is like they do not want to be bothered.

Texas Born I do not live in Oklahoma but I have a sister in the memory unit at the Mansion at Waterford and have a difficult time getting a phone call through to her. Evidently there is no cordless phone that can be taken to the patient and therefore the patient has go to the office phone. How difficult could it be to wipe down a cordless phone and then carry it to the room so the patient won't have to struggle to the phone. These patients need to be able to communicate with family and friends in order to keep them from feeling so isolated and forgotten especially during the coronavirus lockdown. Very disappointed in such little accommodations and conveniences for the patients.

The staff at The Mansion is very friendly and caring.It is clean. The food when it was served in the dining room was very good. Isolation with the Pandemic is really hard on the residents both physically and emotionally. The room sizes and outdoor space are adequate.

I moved in about 5 months ago, and I am loving it! I am disabled and need help with certain things, but my mind is sound. The staff here love me, and I love them back! I have no idea what i would do without them. It is an adjustment at first, we have to learn to live in a new environment and realize that everyone that lives here also needs help. The staff are always so busy and work hard. I never see them standing around. The management is kind and fun, and fix any issues quickly.

My mother-in-law moved in against her will and after a small adjustment period, she loves it! She's involved in activities, field trips, and is making friends. It was just the care she needed to continue to live as independently as possible. Can't thank you and consultant [name removed] enough for your help!

3 hours to answer a call light. Seriously We really needed this to work and it did not. Everyone was super nice at first. Once moved it, it was totally different. There is no care available on weekends. I would go check on mom and have to su

This community is well staffed, has engaged management and some of the most diverse apartment sizes ive seen. from an efficiency to a penthouse suite...they are the real deal. They have a new management team that has been in assisted living in Oklahoma for years and they are working hard to improve services for their residents. My friend lives here and I visit often. The food is good and everyone seems happy to be there. I know they provide transportation certain days as well.

My mother-in-law spent two months at the Mansion at Waterford Assisted Living. When she entered, we knew she was nearing the end of her life, and she was also receiving hospice care. I cannot say enough positive things about the staff, the level of compassion and care that she received during her time there. When you entrust your loved one into the care of strangers because you can no longer care for them, it is painfully difficult. I cannot say enough about empathy, kindness, gentleness, and genuine compassion displayed by all of the staff towards her as they helped her with basic activities, tended to her needs and worked seamlessly with the hospice staff to help us navigate the end of her life in a way that made sure her wishes were met when she finally left this world.

My realtor suggested not scheduling a tour to check on staffing and availibilty and the mansion did not let us down. We toured on new years day. The food smelled really good and the receptionist was very sweet. We got to look at couple of different rooms with [name removed] who is perfect for touring and he offered for us to eat lunch and even gave us some nice gifts on our way out. There were three men moving family in and they said he was the main reason they moved their family in. This is the only place my sister and I will be bringing my parents to look when they move here. I gave a 4 star only because I did not see alot of nurses around.

I have no complaints of how things had went during my tour of this place. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. i liked the open floor plan as well as many of the amenities they had for the residents. It was just no the right location in the end decision.

I don't even see how things have gone terribly wrong here. My sister saw the house doctor he put her on medication that had not been approved by the family and now has made my sister worse. From my perspective, the facility is severely understaffed. But on the opposite side when I am there the aides are sitting down not doing anything. The housekeeping was doing a good job keeping my sister's room clean but now I am seeing that decline there was a smell or urine the other day when I was there. The food, in the beginning, was horrible but they changed department heads and things have improved as far as that department goes. Communication with anyone in the administration is very frustrating and not open or receptive. The situation has caused me great stress and anxiety .

I had a wonderful tour of this community. Everything went very well. The community was very nice, and well maintained from what I saw. The staff I met was kind, and friendly. My questions were answered. It was a good experience, but I did find other community that suited our budget better.

The Mansion at Waterford was one of several places suggested for me by A place for Mom, for my wife. I first steered away from consideration thinking that it's location on the edge of Nichols Hills and next to the Waterford Hotel put it out of reach of my working class budget. When my sister had to go into assisted living, however, I looked again as it was close to her familiar surroundings. I am glad I did. She is now living there and very happy. It is reasonable in price after all, gives excellent value for the money and has a very friendly and helpful staff. More important it has the atmosphere of quality apartment or hotel in decor and facilities and none of the smell and sadness one often associates with nursing homes. Since I still have a wife to take care of, it is comforting to know my sister is being well taken care of and is enjoying her new friends.

Took my step dad .... after 3 months of searching .. wrong choice! the very first day he moved in within 10 hours hs dog was kicked out. I went 2-3 times a day the first week because he had lived in the same house for over 50 years, the dog also lived at the residence his whole life. The very frirst time he opened the door = dog ran out, he got put out. The very day after we moved into the Mansion At Waterford they posted a sign that bedrails are no longer allowed. My step dad is 78 with parkinsons (for 10 yrs) one of the need requirements are bedrails ... one of the reasons for placement were frequent falls, along with falling out of bed. We just had the bed delivered and he was afraid to go to sleep cause he knew he would fall.. not to mention the time in responding to his press button that costs double life alert that we had./ i went up one night to take him an ice cream and he resorted to sleeping in the chair for fear of falling. Acouple thousand later- new bigger bed... meanwhile everytime i went his mouth was dirty toilet FILTHY. The administrationion personel who worked there 2 wks prior when he moved in got fired, new personel never even introduced herself. My step father told me he fell and it took them 4 hours to respond- that's when i went to administrator- and mentioned she wasn't very professional to not of introduced herself and how i would be removing my step dad /due to the conditions he was living in- his feet were so cracked he could hardly wald from dry skin. [Removed]- BUT I PLACED HIM IN THERE? They do not care for the elderly by no means only about how they are going to take their money

My mother is doing great here at this community. Everything is working out very well, and I'am satisfied with all they have done for us. I know she is safe, and receiving good care. When I visit her room, and the community is nice, and clean. The staff is nice. They have activities available for the residents. I've tried some of the meals, and the food is pretty good. This is a lovely community, and I would recommend it.