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What we like the most about the Legacy at Grande Vie is that we feel that our step mom is safe and is being well cared for by the staff members. Based on the experience we have had so far, we would recommend this community to other families.... Read more
Legacy at Grande Vie delivers an unmatched level of care at its senior community in Penfield, New York. Stroll through the impeccably maintained gardens and courtyards to embrace the surrounding natural beauty. Settle into one of the community’s well-appointed common rooms, which includes a cozy lounge, well-stocked library, and elegant dining area.
This pet-friendly community is managed by Watermark Retirement Communities and offers independent living, assisted living, and memory care services. The dedicated staff is available around the clock to provide support with daily activities, scheduled transportation, and maintenance services. Legacy at Grand Vie offers studio, one-bedroom, and semi-private living options to choose from, and move-in coordination services are available to help with the process. Residents can delight in amenities such as restaurant-style dining, beauty and barber services, and an array of on-site activities.
The area offers ample shopping to satisfy all tastes and budgets at Panorama Plaza, Bay Towne Plaza, and Penn Fair Plaza. Nearby dining ranges from Italian, Thai, and Mexican cuisine to Irish-inspired pub fare. Popular nearby attractions include Highland Park, Memorial Art Gallery, and Seneca Park Zoo. Top-notch medical care is less than 10 miles away at UR Medicine Strong Memorial Hospital, and Greater Rochester International Airport is...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
26 reviewsOut of 10
5 star
31%
4 star
20%
3 star
12%
2 star
24%
1 star
16%
A Place for Mom has scored Legacy at Grande Vie with 9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Legacy at Grande Vie has 26 reviews with an average "overall experience" of 3.2 out of 5.
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What we like the most about the Legacy at Grande Vie is that we feel that our step mom is safe and is being well cared for by the staff members. Based on the experience we have had so far, we would recommend this community to other families.
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We picked this community because of the location, only one my mom liked, staff answered all my questions and there were a TON. If a friend asked about my experience, I'd suggest she'd reach out to [name removed] to get her started. I'd suggest she tour a few properties as each has separate amenities. I love that GV has ambassadors that help each resident settle in and get used to the community. They try to match personalities so residents are more comfortable. I personally like that there's a clause in the lease that if they become incompetent that GV will attempt guardianship so she wouldn't need to immediately move. My mom likes that she can come and go as she pleases and could bring her cat.
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Response from Legacy at Grande Vie
August 15, 2023Dear Janna, Thank you for the 5-star review and awesome feedback regarding your experience at our community. We are committed to providing quality care to all of our residents in every level of care. We are thrilled that you enjoyed all the perks we have to offer. Please reach out and let us know if we can help you in any way in the near future.
They just don't have a lot of activities for an active physically and mentally able senior at this specific location of legacy. However, the staff has been excellent in supporting my dad. To clarify my first point, it appears only a couple of residents are capable of carrying on a conversation and most are in poor health. I would recommend Legacy at Grande Vie, but probably for last independent living prior to full care nursing. Legacy is more affordable than other places we looked into.
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Response from Legacy at Grande Vie
June 1, 2023Dear Family Member, Thanks for sharing your positive experience – we love what we do and I'm glad it shows. If it would be possible to give me a call, it would be great to know what we can do differently to make Grande Vie the first choice for area seniors. We are focused on constant improvement and your insights would be very helpful. Joseph Lynch, Executive Director, 585-381-0680
We cannot comment on the activities because our loved one has not participate in...yet. However I like how clean it is and how friendly everyone has been. I'd like my dad to participate more but that's on him right now. Also his room is not dirty but it smells horrible. He has an ostomy bag. I'm not sure if he needs reminding to flush when he empties the bag or what, but goodness, it's bad.
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Response from Legacy at Grande Vie
March 16, 2023Thank you for sharing your experience! I'm glad to hear that you and your dad are overall satisfied and happy. I'll share your compliments with our caring team. I also appreciate your feedback for improvement and would love to address these concerns. Please call me anytime to ensure your dad keeps thriving. Sincerely, Joe Lynch, Executive Director, 585-381-0680.
My father came to Grande Vie after a stint in the hospital and rehab facility. Grande Vie provided him with everything he needed to continue on his journey to return to a healthier lifestyle. The staff was incredible, and so easy to work with.
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Response from Legacy at Grande Vie
February 28, 2023Hi Jason, Thank you for sharing your positive review! We are committed to resident and family member satisfaction and I'm so glad you are satisfied with the experience. Your dad was such a great addition to our community.
I have lived here for almost 10 years and am very happy. I like that I feel safe and there is a strong sense of community where we all get along and all of the other residents have become my family. This is home for me and all of my needs are taken care of from activities, meals and even housekeeping! They keep us very active and involved in the Rochester community with many different outings and activities for people with many different interests. There are many opportunities to continue to learn and grow one another. The community has different levels of care for when I might need more help and I love that I would be able to stay here with all of my friends as my needs are changing.
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Response from Legacy at Grande Vie
October 27, 2022Hi Minnie! Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience here at Grande'Vie and I look forward to reading your review to the team to acknowledge them for their dedication, expertise and caring ways. We love what we do and I'm so glad it shows.
Our family had an in person tour and it was a good visit but the community was just a little outdated and was not as clean
Response from Legacy at Grande Vie
August 29, 2022Dear Noreen, Thank you for taking the time to share your feedback with us. I am sorry to learn that you did not have a completely positive experience. Watermark is committed to the highest level of standards for the safety, health and well-being of our residents and guests. If you would like to discuss your concerns in detail, we would appreciate learning more from your experience. Please call our main number at 585-381-0680 and ask to speak with Joseph Lynch, Executive Director, or Tessa Ryan, Sales Director.
We chose Legacy at Grade 'Vie because of the value for the money as well as the location. The room sizes here are adequate for what she needed. I was not pleased with the cleanliness of her room, the facility itself was great and clean but they did not come to clean her room. I made it known that it needed to be cleaned but every time I went in there, I was having to pick things up and clean them. They were also not coming in to do her laundry. Even after I had complained, it took a week for them to come clean it. I do not have anything to compare the facility to, but I think I would recommend to others looking.
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Response from Legacy at Grande Vie
August 17, 2022We value your opinion and we are committed to 100% satisfaction and constant improvement. We typically receive high marks for cleanliness; I will share your review with our Director of Housekeeping and discuss the opportunity to improve. Your satisfaction is a top priority and if you could call me at your convenience I can address and resolve your concerns directly. – Joseph Lynch, Executive Director, 585-381-0680
The staff is caring, kind, and respectful. They have the biggest hearts and are amazing with the families. They have kept my mother safe from covid. Their communication with family also is amazing. I would recommend this community to others.
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I would absolute recommend Legacy at Grande'vie and Village Wood. They have multiple activities for the residents and the friendliness of the staff. The community is very clean. Overall I get a good felling.
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Response from Legacy at Grande Vie
September 14, 2020Thank you for sharing. We are proud of our engaging programs, virtual events, innovative technology and thoughtful and caring associates who go above and beyond- we are glad it shows! Please let us know if there is anything else we can do for you.
Please stay far away, it is a horrible place. To sum it Grand’ vie is unsafe, very dirty and always short staffed. They don’t even have an RN on-site only a few LPN’s and med techs. Stay far away!
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Response from Legacy at Grande Vie
September 10, 2019We take the health and well-being of our residents very seriously and are committed to excellence. Please reach out to me at [removed] to discuss your concerns and feedback directly. Cathy Lubanski Managing Director
rooms were small. the entire facility looked dated or old.
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Response from Legacy at Grande Vie
August 28, 2019Our building is certainly not new, but we keep it as clean as a whistle and filled with vibrant programs and happy residents. We pride ourselves on a warm, welcoming friendly atmosphere and that comes easily because our team truly loves what they do. If we can tempt you to visit again we'd be happy to introduce you to a few clubs, groups and ongoing programs or join us for lunch and a happy hour.
[Name removed], was very nice, knowledgeable and wanted to help me as much as possible. Even though Grand vie wouldn't be the best choice for my family she gave me information about other agencies to help me like the Veterans Association. It is an older building, but the wonderful staff would make up for the short coming of the building.
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This facility is perfect for my mom in her current situation. Staff has been supportive, working with me long distance.
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Response from Legacy at Grande Vie
June 20, 2019We are so happy to see your mom is well and thriving with us. Please let us know if there is anything else we can do to make her stay that much better.
This looks to be a nice facility with caring staff and good staff/guest interaction. It is an older facility but in the process of cosmetic renovations as the guests turnover.
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Response from Legacy at Grande Vie
September 12, 2018Thank you for taking the time to review our community and for your positive feedback. We pride ourselves on a warm, friendly atmosphere and professional associates. It comes easily because our team truly loves what they do. Our building is definitely not new but we keep it as clean as a whistle and filled with vibrant programs and happy residents. Thanks for visiting; I hope we see you again soon. Sincerely, Erica Dietz, Executive Director Posted on behalf of Erica Dietz.
The hallways smell like pee, the places need all new updates. The workers are always on there phone or no where to be found. Its not work the money the food quality is on the low side of the scale. Every time I come in my parent doesn’t look presentable like they just throw something on her.
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Response from Legacy at Grande Vie
August 9, 2018Please accept an invitation to join me for a tour and a coffee or dessert. I’ve had the privilege to serve as Executive Director for nearly three months and our standards are to present a welcoming, friendly, clean, good smelling positive place to live, work and visit. Please do feel free to call me at [removed] to visit or discuss. Sincerely, Erica Dietz, Executive Director Posted on behalf of Erica Dietz.
The assisted living area was fine. The memory care side is horrible. My recommendation is STAY AWAY. My dad was there for only a few hours and fell three times. They are very understaffed . We were totally deceived by the care they they said he would get. They painted a pretty picture but is was actually ugly. Stay away from memory care side.
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Response from Legacy at Grande Vie
March 2, 2018Resident and family satisfaction is our goal and priority and I apologize we didn’t meet your expectations. I have shared your review with the team for training and coaching. I would sincerely appreciate a call or visit to discuss your experience and learn more. Thank you for helping us improve. Sincerely, Lidija Gonzalez, Associate Executive Director Lidija Gonzalez, Associate Executive Director Posted on behalf of Lidija Gonzalez.
We never got to talk to the original person our tour was suppose to be with. She handed us over to someone else. That person was very nice, but I don't think she was really prepared. She had to hand us off to someone else at one point so she could take a call. They had to intrude on someone that lives there to show us a room. It was all very unorganised and unprofessional. My parents and I were not impressed.
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My mother has lived at the grand vie for 6 months. She loves it there. The staff is very kind and she loves the people she sits with at her diner table. I am very happy to see her loving life there.
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I have visited many places in the area to find extended care facility for my 90 year old mom who recently fell. The staff was marvelous, but upon the tour of grand vie we noticed dirty carpets, dreary rooms, and did not find the facility homey.
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See what the neighborhood has to offer and what’s nearby:
Legacy at Grande Vie offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Legacy at Grande Vie 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (585) 381-0680 to reach a resident at Legacy at Grande Vie.
To reach a resident at Legacy at Grande Vie call: (585) 381-0680
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.