Baywinde Senior Living

My loved one lived here in independent living for a few years and it was a good experience. My loved one needed more care and their assisted living was more of a medical model and we were looking for something that was more homey.

Overall, the community is friendly. It's predominantly younger, single or widowed women who are very able and independent. That seems to be the type of person best suited for Baywinde. They try to have activities, but it's just he same ones over and over. Also, they're not thorough in notifying the residents of the activities ahead of time either. My loved one is confined to a wheelchair, and I had to hire an outside hourly contractor to move her around the building - to take her to activities, to the dining room, to the hairdresser. The contractor would charge for the whole time in the dining room or at the hairdresser, not just the 5-minute walk. She's not affiliated with Baywinde, but they recommended her, and she's like a quasi-employee, picking up where Baywinde falls short. So if you're a resident at Baywinde, you must be capable of getting around by yourself. It's very independent living. If you have more needs and are more dependent, then you're lost. Because of that, my loved one was alone in her room a lot. The dining room staff was pretty good, very nice and attentive. They tended to be younger, and it was nice for them to be around the residents. The daytime front desk person was kind of rude. But the other receptionists and greeters were very nice, and so were the business manager, director, and assistant director. The assistant director was new but was doing her best to make some outward improvements. The sales director was a compulsive over-promiser and under-deliverer, so you would get in there and suddenly realize some of the things he said Baywinde could/would do, they don't. My loved one was there during the pandemic when there was more pressure to keep things clean. Their housekeeping crew was pretty fast, but didn't really provide a thorough scrub down. The food was good on some days, others it wasn't. Overall, I know they provide a lot of things, but it seems really expensive. The place is 15 years old or so and needs some upgrades, - bathrooms, carpeting, walls/wallpaper, the dining room, etc. The inside just looks tired. I know the property has been sold several times, and I think the latest owners are kind of up to their eyeballs in debt service. But I don't think you'll really find a less expensive place either.

They have plenty of activities provided for residents to participate in. I checked out a few places and this was definitely the best one out of all of them. It is a good facility, everyone is friendly and she is happy. I would definitely recommend to others looking.

My parents chose them because of the location and it is month to month rather than having to pay a down payment. They have a 2 bedroom apartment and it is very nice for what they need. They activities are just starting to come back up since covid, but you do have to seek out the activities to be involved in them. They just switched chefs recently, they were really pleased before but there are some things that the new chef could use improvement on. Overall I would recommend to others looking.

Great Independent community - lovely apartments, lots to do. There is an aide service that is available at additional cost to assist residents with slightly higher needs. Willing to accommodate mom's unique needs.

I would want others to know that my mother lost a dramatic amount of weight, they did not pursue the avenues they needed to in order to get her to eat better. They were serving it to her without cutting it up. I called the doctor and requested an order to have the food cut up and the facility had requested only finger foods. I realized she did not like half of the things that they were serving so I circled things I knew she would like. I was under the impression that it was all good quality foods and it was all processed. She started medications to try and gain weight and ended up falling and was found with a broken hop and broken leg. The caregiver who was supposed to be watching her had fallen asleep. To make it worse I did not get a call that any of this had happened, I got a call from the hospital. I reached out to the director to get my mothers things and they left her stuff on the front porch stuffed in black trash bags. Overall, I would tell others not to go here.

I think the facility was a great place, it was just not the right fit for us. We had a hard time with the billing person to get back to us after we moved my mother out because they were charging her for things when she was not there. So the communication was not the best from them and it was frustrating for us. Other than that, it is beautiful place and they are doing as a good of a job as they possibly can with covid. The move in process was easy.

I would want others to know that we have not had a positive experience. In the 10 months we have been here, we have yet to receive a correct bill. Management at all levels have not returned calls, emails, or any form of communication. We have had bad experience with the aids multiple times not following doctors orders. On the good side, the food is fantastic. They have a chef from a local restaurant and the food is delicious. The maintenance staff and technical support team of gentleman has also been terrific. But overall, I would not recommend until serious changes are made.

I would recommend this community to my friends for their parents. Everyone was very friendly. My loved one was able to get involved with activities, and he was apprehensive about going to the community at first.

I would tell my friends that Baywinde is an awesome spot, and if their loved ones need to go they should. Activities prior to COVID included: lectures, music concerts, arts and crafts, game room, hair dresser,and sun room. The food is good, my loved one enjoys the soup desserts, and lunches

We visited a couple weeks ago. We are looking at Independent Living for our dad. The sales person was friendly but a little pushy. She seemed in a hurry and rushed. We left confused when she talked about a va benefit and insisted our dad would be approved despite having a sizable amount of assets. My brothers and I left after getting bad vibes about it.

I liked everything I saw. meal choice were impressive. we thought all the activity rooms were important. activity calendar looked better than most. I wish the 1 bedrooms were bigger, no 2 bedroom available

My father has been at Baywinde independent living for about 3 months now. He gets 3 square meals a day, no worries, lots of activities and met nice people to socialize with. It has been a wonderful experience for him!!!

It was a nice nice place for my father to live. The facility is clean and offers my activities. The downside is that they only serve continental breakfast. In my opinion, older adults love a good breakfast and lite lunch, but that’s just my take. They charge for meal deliveries if you can’t make it to a meal.

Very nice, they offer quite a bit. Mom is really enjoying it. Parking, transportation, trips, events and more. Chef from Strathallan, but meals don't seem to be quite the Strathallan level. I think part or the issue is an imposer Baywinde budget, which keeps the portions quite small. People that have been there a while say that the meals were much better in the past. For the premium price the meals fall short.

We liked Baywinde very much. Probably our top choice. Lots to do, high quality food, and well-kept facilities. [Name removed] was so helpful, especially when talking to us about Aid and Attendance from the VA.

First choice...great rooms..lovely facility..waiting on opening..

Everyone has been really helpful with my uncle's recent move to Baywinde; so caring and friendly! [Removed] has been especially helpful with paperwork to apply for VA assistance and explaining the entire process to him. He's lived in the same house for over 50 years so this was a huge transition for him. With everyone's help, advice and followup, he's not only moved in but upgraded to a bigger room in just a few months! He's still as independent as ever, but it's very reassuring to know that they are there for him 24/7!

This is a very nice community. My aunt is slowly adjusting to being here. She is starting to make new friends. The staff is great here very nice and personable. She likes the food, for the most part, there are some things that they serve that she may not like but overall she is enjoying it. The housekeeping is done very well no complaints. We would recommend this community

Mom knew a little about the community going into the tour but once we had sat down with the marketing person and went through all the information she knew it was the right choice for her. Mom loves living her she is very busy doing the activities and going to social events. She has made tons of friends on top of the people that she already knows there. She raves about how good the food is and I have eaten dinner there and I will support her in saying the food is excellent. The staff is great they are friendly and kind very helpful and attentive. I must say being there it makes you feel like your at home and the location is perfect my mom is familiar with the area its close to family and friends.