A Place for Mom
Assisted Living
Memory Care
Independent Living
Senior Living
Sign in
Prev
Next

The Village at Penfield

2006 Five Mile Line Road, Penfield, NY 14526
8.8
Review Score
83 reviews

Add a review

For pricing & availability

7 Photos
7 Photos available
3 Floor plans
3 Floor plans available
The Village at Penfield in google map
Anonymous - Family/friend
5.0
Wonderful Place

The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like... Read more

Read all reviews

About the facility The Village at Penfield

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
The Village at Penfield is a community within Willow Ridge Senior Living, LLC properties. See all Willow Ridge Senior Living, LLC communities.

Pricing for The Village at Penfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock Pricing
Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at The Village at Penfield

Select a preferred time

Fri
1
Mar
Sat
2
Mar
Sun
3
Mar
Mon
4
Mar
Tue
5
Mar

Compare

The Village at Penfield2006 Five Mile Line Road, Penfield, NY 14526
Heathwood Assisted Living at Penfield100 Elderwood Ct., Penfield, NY 14526
Legacy at Grande Vie2140 Five Mile Line Rd, Penfield, NY 14526
Baywinde Senior Living100-200 Kidd Castle Way, Webster, NY 14580
8.8
Review Score
83 reviews
9.5
Review Score
11 reviews
9.2
Review Score
32 reviews
9.0
Review Score
76 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care

Amenities at The Village at Penfield

Health Care Services

Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Anytime Dining

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Catholic Services
Other Religious Services

Reviews
for The Village at Penfield

Write a Review
8.8
Review Score
83 reviews

Review Score

83 reviews
8.8

Out of 10


5 star

54%

4 star

32%

3 star

10%

2 star

2%

1 star

5%

A Place for Mom has scored The Village at Penfield with 8.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, The Village at Penfield has 83 reviews with an average "overall experience" of 4.2 out of 5.

How we score communities
Cleanliness

4.3

Friendliness

4.4

Meals & Dining

4.0

Care Services

4.3

Activities

4.2

Staff

4.5

Value for Cost

4.2

Overall Experience
44
26
8
1
4
Date Submitted
2
5
12
Reviewer
4
52
27
0
Care Received
83
1-20 of 83 reviews
Sort by

5.0
Anonymous - Family/Friend
Assisted Living
December 27, 2023
Verified Review
Wonderful Place

The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like

Cleanliness

4

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

5

Staff

5

Value for Cost

4


5.0
G & E - Family/Friend
Assisted Living
October 11, 2023
Amazing!

The Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. They say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Village at Penfield

October 16, 2023

Thank you so much for those kind words. We pride ourselves on maintaining a loving, caring, warm, and engaging atmosphere for all of our residents and we are so happy that you recognize that in our care for your brother. It is truly an honor that we get to improve the quality of life to our seniors!


3.0
Jerry - Family/Friend
Assisted Living
July 6, 2023
Going downhill

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

2

Staff

3

Value for Cost

3

Response from The Village at Penfield

July 19, 2023

I am so sorry to hear that anyone would be thinking this of our wonderful community. We pride ourselves on good communication with family members and would always support and encourage anyone with any questions or concerns to contact us directly. We have not had any family members contact us regarding any concerns due to recent changes. Please reach out to me directly at Ginger.McGehee@willowridgeseniorliving.com to discuss any concerns. Regarding changes under new management, what specific changes are you referring to? We have not changed vendors, we have not changed billing, and we also have not changed any programming. We have streamlined the menu to allow for better quality and focus on meals/menus that keep specific resident wants and needs in mind. We have reduced the amount of workload on business operations to allow the Executive Director and Business Office Director more resident time and interaction. We have allowed an all-inclusive care model to truly allow folks to age in place and not have to be moved on due to running out of funds. We have offered the flexibility of payment to allow those seniors in need that previously could not afford us to be welcomed into our community. We want to meet the needs of middle-income seniors and provide them quality care, meals, and activities at an affordable rate. All of these changes we have made throughout the last few weeks have been positive so again, please reach out to me directly at Ginger.McGehee@willowridgeseniorliving.com to go over any specific concerns as it relates to your family member.


4.0
Anonymous - Family/Friend
Assisted Living
June 7, 2023
Verified Review
Atria Penfield Review

I find the staff to be very friendly and welcoming. My mother is fond of them. Examples of staff that are great...Dining room staff. Front desk staff, 'Red Shirts' they're called. They deliver pharmacy, make beds, answer button calls. The residents that my mother has become friends with are just great...she has a lot of friends. That's the best of it. My mother says the executive staff hear residents complaints and do nothing!!! I agree. I think there are a lot of people there that actually belong in nursing care...my mother is very sharp and she tells me of residents that are exhibiting mental issues. I think they're hurting for residents...think their numbers are down since my mother moved there. The cleaning staff is scant. I do a lot of cleaning myself. I know the food was better but now that's not too great either. Lots of fish, only great desserts for special occasions. Overall, I wouldn't move my mother because she's used to it. She pays $[removed] a month. If you want any help it's $[removed] plus more a month. Do I think they should be doing more? I do. I respond to every survey. Offer better food, modern interior, and more activities. Doesn't happen.

Cleanliness

3

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

2

Staff

5

Value for Cost

3

Response from The Village at Penfield

July 19, 2023

We pride ourselves on maintaining good relationships with our residents and family members. We absolutely respond to all resident complaints and are always looking for ways to improve. We have housekeeping staff 7 days a week so I am not sure what the cleaning needs specifically you are referring to would be. We have licensing in place that would prevent us from allowing residents that would need a nursing home level of care. I would like to chat with you directly about your experiences as we have not had any family members come to the community directly with these concerns. Please contact me directly at Ginger.McGehee@willowridgeseniorliving.com so we can chat more.


4.0
Maureen - Family/Friend
Assisted Living
April 3, 2023
Verified Review
A Community that is Attentive to needs of the Residents

We picked this community because it was close to family. My loved one made friends. The staff took care of things. It would be nice if they invited familiy to outings, such as a movie/popcorn night, or an ice cream social. I would recommend to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


5.0
Erica B - Family/Friend
Assisted Living
January 20, 2023
Verified Review

I am very happy with Atria and my loved one loves it here. The staff communication with the family is great. It's hard for me to not be involved in everything because they schedule appointments, but it is also refreshing. She loves the meals and she does participate in crafts.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Noreen - Toured community
Assisted Living
August 18, 2022
Verified Review
tour review

Our family had an in person tour and it was a really good tour experience, we were able to meet with different staff and the residents. We were even able to eat lunch there.


4.0
anonymous - Family/Friend
Assisted Living
August 10, 2022
Verified Review
a very nice community

Our loved ones biggest complaint would have to be with the meals - according to her now she is dealing with dementia so we are not sure how much of this is true, but she says by the time she gets down to the dining hall most of the hot meals are gone and what is left is just cold sandwiches. She is still adjusting to things but the staff member's have been incredibly and they can easily look at a situation and come back to us with different recommendations

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
July 22, 2022
Verified Review
Prepare to Buy a New Car

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

Cleanliness

4

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

4

Staff

3

Value for Cost

3

Response from The Village at Penfield

August 10, 2022

Hello, Thank you for sharing your concerns. It's important to us. I have shared this with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.


1.0
anonymous - Toured community
Assisted Living
July 19, 2022
Verified Review
Tour experience

My tour experience was just ok. It may have changed since I went to look there, but when I was looking it needed a lot of improvements and updates.

Response from The Village at Penfield

July 20, 2022

Hello, Thank you for sharing this feedback. It’s unfortunate that your brief experience with us did not reflect our commitment to being a great place to live. We take pride in delivering quality service. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com, and I will put you contact with the appropriate person.


4.5
George - Family/Friend
Assisted Living
June 22, 2022
Verified Review
Atria Is a Great Senior Living Community

This is a good place, and the staff is friendly. The staff tend to look after for your loved one. My loved one has been well taken care of. There are activities available for the residents. There is a large tv for the residents to watch, puzzles, music, games, and more for the residents to choose from. There is also a library and an activities room. A gardening club is another option as well for activities. This is overall a very good place. We have been pleased with our experience. I would recommend the community to others for their loved ones.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

4.5

Value for Cost

4


4.0
Chuck - Family/Friend
Assisted Living
April 20, 2022
Verified Review
Very friendly, accommodating, and efficient. We like Atria Penfield.

The staff is very friendly and very helpful. They really try to help with whatever problem you might have. Any concerns they address immediately. All in all they do a really great job. Overall the facility is clean and well kept up, including the outdoors and exterior. One area for improvement is the on-site doctor visits. It took way too long for the doctor to see my mom after she first moved in. But I've met the doctor, and she is a very nice woman who seemed very concerned about my mom's health. She is knowledgeable and took her time to explain things to me. I just think they might need a second doctor. She sees so many people it's difficult to keep up with all of them.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
anonymous - Family/Friend
Assisted Living
February 15, 2022
Verified Review
They were there when I needed them

We chose Atria Penfield because [name removed], the sales manager, was awesome and she helped me learn a lot very quickly. They were also one of the few facilities that had fully furnished apartments and we needed to move my mom immediately. I would recommend this facility 100% without a doubt.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


5.0
anonymous - Family/Friend
Assisted Living
February 14, 2022
Verified Review
Highly recommended

We chose Atria Penfield because it did not look like a nursing home. He also needed rehab and he was able to get his own private room that looked like a little apartment. It was such a unbelievably nice place. The staff are very upfront and honest with any questions you ask. It has a very homey feeling to it and the food is amazing. All around it was a great experience.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Jeanette Cooper - Family/Friend
Assisted Living
February 11, 2022
Over the top....kindness and amazing social opportunities

With 25 years of caring for seniors and in multiple settings I can honestly say that there simply isn't a more caring staff! The Value this community offers the residents and their families is above and beyond. Imagine a life where the stress is eliminated, meeting new friends, 24/7 care team available when needed. The residents are still in control and the staff is there to help support their individual needs. Easy to navigate and everything is done to provide choice, and social opportunity. The furnishings can be provided for no extra cost. Families have always shared how this experience has given them their peace of mind, and their relationships back with their loved ones because they are no longer having to provide all the support and can go back to being their son or daughter. Partnering with the families for the very best care possible in a community setting.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Michael R - Family/Friend
Assisted Living
December 15, 2021
Verified Review
A wonderful and excellent place for anyone to stay

My mother had excellent care here and it was ll top of the line. The staff could not do no enough for my mother. My mother loved the food and she thought it was great. Anything she wanted she got. She never had any complaints or anything. They also had activities like bingo, exercise and other things in the community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5


5.0
Michael R - Family/Friend
Assisted Living
November 18, 2021
Caring and Compassionate

Excellent care, caring personale people working there for my love one.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.5
anonymous - Toured community
Assisted Living
November 11, 2021
Verified Review
My tour review

This was a better place and community it was just too far for my personal preference to where I wanted my loved one to be. I wanted to be able to get to my loved ones faster.


5.0
Anonymous - Family/Friend
Assisted Living
October 4, 2021
Verified Review
Just What My Mother Needed

So far my loved one enjoys it here.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


5.0
anonymous - Toured community
Assisted Living
September 22, 2021
Verified Review
my tour

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.


Viewing 1-20 out of 83 reviews

Neighborhood around The Village at Penfield

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Village at Penfield

The Village at Penfield offers Studio. Learn more.

A Place for Mom has scored The Village at Penfield 8.8 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (585) 381-0282 to reach a resident at The Village at Penfield.

To reach a resident at The Village at Penfield call: (585) 381-0282



Assisted Living communities nearby

1 / 4
Find assisted living
There are 30 facilities near Penfield, NY

The Northfield

4560 Nine Mile Point Rd, Fairport, NY 14450

$X,XXX+ monthly

2 reviews

1bd, 2bd

Part of The Family Service Communities organization, The Northfield is a 69-apartment Enriched Living Facility licensed by the New York State Department of Health. Conveniently located just outside the village of Fairport, The Northfield offers many amenities including three cooked meals served...

Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

$X,XXX+ monthly

9.0
Review Score
76 reviews

Studio, 1bd, 2bd, Detached Cottages / Bungalows, Semi-Private

Experience gracious living at Baywinde Senior Living Community and you will find the lifestyle you have been searching for. Baywinde is a vibrant, beautiful senior living community located in the Webster/Penfield area.  The community is made up of 212 units that include 14 patio homes, 120...

Assisted Living at Fairport Baptist Homes

4646 Nine Mile Point Rd, Fairport, NY 14450

$X,XXX+ monthly

1bd

Established in 1904 as a retirement home, Fairport Baptist Homes enjoys a rich history of providing the quality, personal care seniors so rightfully deserve. Throughout the decades, we’ve constantly looked to adapt, innovate and grow. As generations, society and technology evolves, so do we. The...

Linden Knoll

81 Linden Ave, Rochester, NY 14610

$X,XXX+ monthly

Highlands At Pittsford

100 Hahnemann Trl, Pittsford, NY 14534

$X,XXX+ monthly

1 review

Sage Harbor at Baywinde

100 Kidd Castle Way, Webster, NY 14580

$X,XXX+ monthly

8.0
Review Score
2 reviews

Heather Heights of Pittsford

160 West Jefferson Road, Pittsford, NY 14534

$X,XXX+ monthly

8.9
Review Score
30 reviews

Studio, 1bd, Semi-Private

Heather Height's of Pittsford, Inc. is a luxurious Assisted Living and Memory Care Residence located on 14 acres of land in the beautiful countryside village of Pittsford, NY. We offer Assisted Living, Memory Care, Enhanced Care and Respite stay. Our services include fine dining with three chef...

Heathwood Assisted Living at Penfield

100 Elderwood Ct., Penfield, NY 14526

$X,XXX+ monthly

9.5
Review Score
11 reviews

Studio, 1bd, 2bd, Semi-Private

It feels like homeFor everyone who lives here, Heathwood Assisted Living & Memory Care feels like home—but with wonderful extra benefits. Our caring professional staff takes care of all the daily necessities, leaving you or your loved one free to relax and pursue the hobbies and activities they...

The Highlands at Pittsford

300 Hahnemann Trl, Pittsford, NY 14534

$X,XXX+ monthly

Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

$X,XXX+ monthly

9.2
Review Score
32 reviews

Studio, 1bd, Semi-Private

Grande’Vie, a Legacy Senior Living Community, offers seniors a vibrant lifestyle filled with daily opportunities for fitness, fun, fellowship, life-enriching activities, and personal growth. You can rest easy knowing that we take care of all the details. Family owned and operated, Grande’Vie has...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.